Very expensive but, regrettably, not always correct in diagosis. One accepts that conditions may take tests to ascertain an illness, BUT, one hopes that having paid out for ALL these tests...they are correct!! Not so... However,this establishment is light, airy and appears very clean. Nursing and reception staff are very kind and helpful John Green - ifnm writer read more

Grove Lodge have been thoughtful, professional and kind looking after my two geriatric dogs. They clearly have the professional expertise (and technology) to offer extensive treatment, but I never felt under pressure and any options were carefully explained to me. Never more so when it was time to say farewell to my elderly spaniel, which was done with the greatest sympathy and understanding. The staff are genuinely caring Thank you read more

WARNING! Absolutely Terrible. Where do I start, I have so much to say on this 'money making impersonal large chain' of vet practices. Extremely expensive (we do not have pet insurance, which is completely our fault. however this meant that we were more aware of their inflated costs) GROVE LODGE VETS ARE ONLY AFTER YOUR MONEY or maybe your insurance companies money!!!! Vague diagnosis. After spending near on £600 on all sorts of tests we were none the wiser. We were told it could be this or could be that!! We had biopsies and bloods done but only after we had the results were we advised that although it wasn't cancer they couldn't rule it out! So basically totally inconclusive, would have been good to know that before! Then when they thought they knew what it was they weren't too sure. Extremely frustrating! We had to chase every result as was never on time, even though we were told we would be called we never were! And when we did call to chase them up we experienced impatience and disinterest. Not really what you want when your worried about your dogs health. This went on for near on 4-5 weeks. A Constant battle. The staff do not listen or care! We tried on 2 occasions to book our dog in for a surgical procedure and was told no problem our floor coordinator will call you back they never did!! The Systems in place to arrange a simple procedures are just not there! We complained on a number of occasions which made no difference at all. Eventually after our final complaint we got a call back from a vet calling to give us blood results!! Which we had already had 2 weeks previous! Nothing about our grievance or the operation my dog needed. After explaining all this to her aswell AGAIN we showed total disinterest. That was the final straw for us and we are now happily at CROSSWAYS VETINARY GROUP in FINDON. They are lovely, caring and a very reasonably priced vets. Where the animals and owners come first. I couldn't recommend them enough. They have been nothing but truthful, honest, communicative and most important of all my dog is now on the mend. No thanks to Grove Lodge. read more

I praise the two lady Italian vets that treated my 12 year old border collie in her last moments on this earth. My dog Gracie had a tumour that was beginning to destroy her inner organs, and after the scan it was decided that the only course left for me was to have her put to sleep. The two vets were very compassionate and made her departure as comfortable as possible. She just seemed to sigh, relax, then go into a nice sleep. That is the good experience I had with Grove Lodge Animal Hospital. The negative experience(s) that I witnessed was at the reception. My friend and I walked in, and no one even said a word to us, no "good afternoon" (the appointment was for just after 12 noon), so we sat down, and it must have been a full 5 minutes before anyone spoke to us. Meanwhile, my dog was suffering. There were three receptionists behind the desk, one lady was on her first day there, but the other two were not busy, but still did not take any notice of us. One of them was even drinking out of a two litre bottle of a soft drink, in front of all the customers! I was hurt and disgusted with this reception. It was obvious that we were distraught with knowing that my dog had a limited time to live. This is not the first time that this has happened to me. Back in 2009, when I had to take my previous border-collie for treatment, we had the same reception then. I complained, and I eventually received a reply, apologising about this incident, and that they have now improved on their reception staff. This has not happened! The young receptionist at the South Street, Lancing branch could teach them some courtesy. She is compassionate, and always greets you as you enter. I will never use Grove Lodge again after these experiences, as no progress seems to have been made since my last complaint. Another thing is that one never sees the same vet twice, and in the last two weeks of appointments, they proscribed the wrong medication, but I still had to pay two lots of £90+ payments, and a further £30+ on the last visit. My vet in Germany was disgusted with what had been proscribed. She has many years of being in practice, and is highly rated in the profession. It was only when I was in Germany last year that my dog made progress, due to the correct treatment for her illnesses. The vets at Grove Lodge told me that my dog had arthritis in both her front legs. In Germany she had a thorough check-up, and they said that she not only had arthritis in both front legs, but also all down her right-hand side, and in addition to this, she had spondylitis of the spine. After being with Grove Lodge since 1984 (the practice run by Mr Fry-a very good vet) I have given up with them. When I get another dog, I will keep as far away as possible from Grove Lodge. read more

Since Grove Lodge has changed hands the level of customer service has gone downhill. For Grove Lodge Vets it's now a matter of money over customer service and pet care. My local branch, Southwick, has gone from one of being a pleasure to go to, to one that has a regular turnover of staff and only one resident vet and a series of locum vets. When pet owners are paying the ever increasing fees that Grove Lodge charges they should expect continuity of care at the highest level! Furthermore, one week ago I ordered further supplies of one of the vital medications for my much loved cat, today I got a telephone call saying that it still wasn't ready because of staff shortages! This is appalling service and the poor staff who are trying to run the branch have to put up with irate pet owners. The fault for such poor service lies with the bosses at Grove Lodge Hospital in Worthing! read more