My neighbor has a 16-year-old dog who experiences both good and bad days. Before leaving for…read morevacation, she responsibly took him to the vet for a check-up and informed them that a dog sitter would be caring for him in her absence. One night, the dog became visibly distressed--shaking and moaning. The sitter did her best to keep him calm, and we called the New Canaan veterinary office first thing the next morning to request an urgent appointment. We explained the situation clearly: the dog was in distress and needed immediate attention. After being placed on hold for five minutes, the response we received was deeply disappointing. We were told, "We're too busy today. The doctor is only working a half day and we have no availability." As a dog owner myself--with three dogs--I'm incredibly grateful that this is not my veterinary provider.

I have been taking my pets to NC Vet Hospital for more than 40 years. They have always provided my…read morepets with terrific care. They were wonderfully kind when my senior cat became ill with cancer and had to be put to sleep. They even provided me with time to say goodbye in private. When I brought my new puppy to be checked and to get shots, they took time to explain everything I should do and expect. They even called the next day to make sure all was going well. Dr. Schaefler and Dr. Potenza are both wonderful and caring. The front desk staff and assistants are always terrific.

These guys do a fantastic job caring for my pets. Top notch veterinary hospital and worth driving…read morefrom the next town over for them.

Dr Schaefler is the most wonderful vet on the planet. Super smart, experienced, warm and…read morecompassionate. She treats our puppy like her very own. She is the best. We can not say enough wonderful things about her and the entire office staff...Jen, Robin, everyone is just amazing!

My cat Simba wasn't feeling well, and after calling multiple clinics, I was getting nowhere --…read moreeither no callbacks or appointments weeks away. I explained that it wasn't an emergency, but I was concerned, and everywhere else suggested an ER visit that would've easily cost me thousands just for basic tests. When I called Hope Veterinary Group, the front desk gentleman was so kind and understanding. He told me he could fit Simba in the same day if I could get there soon -- which already made me feel relieved. When I arrived, the office was clean, quiet, and welcoming. He quickly signed us in, and we didn't have to wait long before the vet tech came in -- a wonderful, calming Polish lady who made Simba feel instantly comfortable. She had such a gentle, motherly energy, complimenting him the whole time and asking thoughtful questions. The veterinarian was just as amazing -- calm, sweet, and incredibly detail-oriented. She walked me through exactly what she wanted to test, along with the prices (which I appreciated so much since I don't have pet insurance). She and her two male assistants handled Simba with real care and kindness -- they were gentle, professional, and clearly loved what they do. Simba had bloodwork, a urine test, and a vaccine done, and the whole process was quick, stress-free, and handled beautifully. As an anxious pet owner, I left feeling so much more at ease. Honestly, this clinic deserves way more love and recognition. They were the only ones willing to go above and beyond when I really needed help -- without pushing unnecessary costs or delays. From now on, Hope Veterinary Group will be my go-to for Simba's care.

This place is so friendly and welcoming. Cora is such an nice lady as well as the Dr who attended…read moreto my cavapoo "jourdy" with tender loving care. They sit down and explain everything to you about your pets needs rather than solicit shots and treatments your fur babies doesn't need. They even gave me free NexGuard for my " jourdy and they have a yummy assortment of doggie bones for a lil treat. I would highly recommend them, not only because of the thoroughness they provide but for their delightful quality of care they give nervous new pet mommy's such as myself and the care they gave my jourdy oh did I mention how clean they are. I am so happy my friend Naomi recommended this Vet to me because she takes her fur baby " Chance there as well.

I have been looking for a "caring" veterinarian for my (Miniature Poodle) Bella for years, I feel…read morelike today I hit the jackpot! Dr. Nolan is amazing! The way he explained Bella's condition and what to expect moving forward has really exceeded my expectations. The staff is so friendly, gentle and also caring. I am very happy!

Communication needs to be improved. I have had a sick puppy for three weeks. The only way the…read moreoffice communicated was via email. I asked that Dr. Schoenhut call us back and she never did. When a puppy is sick and the owners calls they should have the decency to call back. Very disappointed.

Dr. Jess and her staff do a fantastic job taking care of our Great Pyrenees. Highly recommended.read more

Dr Jess is the best! Truly loves animals and gives great, pragmatic advice how to care for our pets…read more. Five stars!

Hi, my name is Piper Weber and I am a 13 and one half year old chocolate lab that is using my…read moreadopted mom to channel my feelings of gratitude and appreciation for my friend and veterinary acupuncturist Dr. Dawn Greenberg. Dr Dawn has been visiting me about two times a month for well over a year now. Before her treatments, I was starting to limp and having much more difficulty navigating the steps I needed to use to go outside. Jumping on to my parents' bed at night when it was time for us to all go to sleep together, was becoming a hit and miss (mainly miss) experience. My regular vet, whose opinion we respected, had done everything in his power to help me. However, despite monthly Adequan injections, I was obviously still experiencing pain and compromise to my daily functioning. In fact it was during a routine visit to my conventional veterinarian when my mom questioned him as to what else could be done that could help address my arthritis. My vet discussed some alternate non medical treatments. Out of all the options mentioned, he recommended acupuncture as the most effective. He explained that although he didn't offer that service in his animal hospital, he encourages it. He related how he personally had treatments himself, and definitely benefited from them. When asked for a referral to his own personal acupuncturist, we were informed that pets needed different acupuncturist specialists then people, as the training necessary to be an expert and certified for that, was extensive and specific. We decided we were going to try and see if acupuncture could work for me. Coincidentally, at about the same time we actually heard about Dr. Dawn from another source. In addition to the vet's recommendation, my dog walker told my mom about how her 20 year old daughter's Bell's palsy, which was lingering, was almost spontaneously resolved after one treatment with acupuncture. My dog walker (who is also a great caring person, and has three dogs herself) said her daughter's acupuncturist told her about a veterinarian acupuncturist that she said was terrific. Enter Dr. Dawn Greenberg into our lives. As soon as I met Dr. Dawn, her soft voice, gentle pets to my head and reassuring manner won me over. Being a big, territorial kind of guy, it was great that she traveled to my own home to give me my treatments, which greatly reduced any any stress that I may have had, if I went to an unfamiliar office with strange smells and cold steel tables that I would associate with unhappy thoughts. It also helps that my mom stays with me right on our own couch during the treatments. I am preoccupied with conversation and kisses and I usually don't notice or ever flinch as the tiny needles are very slowly applied. Dr. Dawn patiently answers all questions and addresses all my mom's concerns. Dr Dawn is very involved with my health in general, and doesn't restrict her advice to my acupuncture alone. She was a conventional veterinarian prior to becoming a specialist in this field, so she is very knowledgeable. There was the time when after a treatment I was feeling so much better I was able to jump up unnoticed with my front paws onto the kitchen counter and ate some vegetable souffle that contained onions. Boy, when my mom called up Dr Dawn hysterical that she was afraid that those onions were potentially poisonous, Dr Dawn calmly talked my mom through what to do. And then there are all of Dr. Dawn's suggestions, like changing to a more effective anti flea and tick application then the one I had been using for years. She also told my mom about these toe-grips that slip over my nails and help walking by decreasing the slipping on the tile and wood floors. Most recently after Dr. Dawn attended a week long out of town advanced training course for new treatments and told us about a video she became aware of there, that had strength training exercises to help with weakness in my back legs, which she explained is one of the problems. Then, there was one time when I missed my Adequan injection at my general vet. Due to my mom's working schedule I would have had to wait another whole week to get it. When my mom voiced her concern about the delay, Dr Dawn ran into her car and returned with the proper Adequan shot and gave it to me right there and then! Talk about service with a smile. I have the utmost respect for her and am so glad to have the very nice Dr. Dawn in my life. In addition to looking forward to her visits (I even get so excited I jump up to greet her) it really seems that the treatments are helping me. Since I am very allergic to almost everything, typical analgesic pain reduction medications are out of the question for me. So, without the acupuncture treatments, I am afraid that my life would be so much more restricted due to pain. I just wanted to let others know of my experience so perhaps they too can consider this as a valuable alternative. Thank you for listening to my story, Pipie

Dr. "Dawn" is a gentle, caring veterinarian . We were blessed to have been one of her patients …read more Our dog Rosie began treatment with Dr. Dawn at 10 years old for arthritis and cushings disease . The treatments were targeted to relieve her discomfort and it worked . I'm quite sure that the laser treatments prolonged Rosie's life and certainly improved her quality of life . You are very lucky if Dr. Dawn treats your pet as she is in high demand . Our veterinary practice highly recommended Dr dawn and so do I !

Warning, long post…read more Do not take your pet here unless you want them to die. My poor sweet cat, Artemis, died in agony less than 24 hours after a procedure at Cornell University Veterinary Specialists. She was hospitalized multiple times for evaluation of weight loss and GI disease. On June 16, she underwent endoscopy with biopsies and a liver FNA with Dr. Forman. I was told the procedure was uncomplicated and that she was stable and good to go home. This was strike 1, they discharged her too soon. After discharge, she was clearly not okay. On the drive home, I noticed intermittent wheezing. Once home, she became progressively lethargic, hid from us, vomited, had worsening abdominal distension, and appeared to be struggling to breathe. I called the hospital because I was concerned about her respiratory status. I was told these signs could be related to anesthesia and her anti-nausea meds wearing off and that I should monitor her. As a physician, I knew better. I ignored that advice and brought her back to the ER, which I ultimately regret. In the ER, I met Dr. Zenobya Clarke, who was taking "care" of Artemis. She confirmed that she was in respiratory distress and gave her butorphanol (FYI, pet owners cannot observe the treatments, pets are taken to a back room while we are made to wait in a separate room for updates). She disclosed that she accidentally gave "double" the dose, and when I asked her for the exact amount, she said she gave 1 mg/kg of body weight, when the typical dose is 0.2 mg/kg. So she overdosed her by 5 times, not double like she said. When I mentioned that, she acted flippantly like it was no big deal. Strike 2. When I received her medical records after her death, turns out she had actually given 2 mg/kg, so she gave 10 times the amount in an already sick cat. A medication error of that magnitude should never happen. She told me Artemis would be admitted to the ICU and said she looked stable so I could go home. I asked to visit her before I left and noticed that she was open-mouthed breathing and in terrible condition. She was bradycardic and hypotensive on the monitor, none of which was mentioned to me. Strike 3. The vet swore she looked ok just before, which I find hard to believe. I had to point out how unstable she looked. Throughout the visit, Dr. Clarke was callous, brushed off her errors, and seemed like she did not know what she was doing. I found out after the fact that she was a resident with seemingly no oversight. Despite treatment, Artemis' condition rapidly deteriorated. She developed severe respiratory distress, began vomiting blood, and we made the heartbreaking decision to euthanize her to end her suffering. She was the sweetest, gentlest, most affectionate cat, and to see her die in such a horrific way was devastating. I understand that not every patient can be saved. What I cannot understand is how a patient who was reportedly stable enough for discharge could deteriorate so dramatically within hours, why my concerns about her breathing after discharge were dismissed initially, and how a 10-fold medication overdose occurred during her care. Instead of celebrating my upcoming wedding in a few days, I was forced to say goodbye to the sweetest cat I have ever known. I am left with profound grief, unanswered questions, and a complete loss of trust in a hospital I believed would provide the highest level of care. On top of that, I spent almost $15K at Cornell only for them to ultimately cause her death at their neglect. Artemis trusted me and willingly went into her carrier. I had to return home with an empty carrier and a broken heart.

My dog Rudy has been treated here twice. The first time was a consult and surgery for a large soft…read moretissue sarcoma, and the second was for a consult on a malignant melanoma. Both times we saw Dr. Morgan. He spent a lot of time explaining everything to us and making sure all of our questions were answered. He was very good with Rudy, who is by nature an anxious dog. The soft tissue sarcoma surgery was a complete success, with no recurrence of the cancer for 3+ years. We are still deciding how to proceed with the malignant melanoma. I highly recomment CUVS. They are compassionate, professional, and highly skilled veterinary doctors.

I am grateful for finding Spot On. I recently had to travel to Europe to care my dad and hate to…read moreleave my Chihuahua with anyone for more than 2-3 days. I decided to get his documents and get him certified for travel to Germany my local direct to dislocation for the paperwork. They made the process extremely simple, straightforward, explained all the details. It was not a cheap proposition, but the piece of mind they gave me was worth every penny. After my trip, I became a return customer for my ChiChi's routine care. I must point out, the staff here is extremely friendly and everyone is just so pleasant.

UNPROFESSIONAL AND EXTREMELY DISAPPOINTING…read more We scheduled a consultation for stem cell therapy for our dog. Before the appointment, I specifically called to confirm that it was a free consultation because we only wanted information about the procedure and pricing at this stage. I was clearly told it was free. When we arrived, we were placed in a small, closed, hot room and waited almost 30 minutes. Not ideal, especially with our dog. As we were leaving, we were suddenly told we owed $160. I was shocked. I explained that I had called beforehand and was told it would be a free consultation. The front desk employee responded that "there is always a charge." I asked them to listen to the recorded call because I had specifically confirmed this before coming in. She said she would "go talk to the manager," and we waited another 15 minutes. She came back and said they wouldn't charge us today -- but that we would still have an open balance on our account. That makes absolutely no sense. If it was their mistake, why would we still owe the money? I asked to speak with the manager and requested to listen to the recorded call myself. The manager came out and refused to let us hear it, repeating that we would still have an open balance. After a long, stressful conversation, she finally admitted it was a mistake made by the front desk staff -- but still insisted we owed the money. That is unacceptable. We left feeling frustrated, stressed, and completely disrespected. If a clinic makes a mistake, they should take accountability -- not push the cost onto the client. This experience showed a serious lack of professionalism and integrity. We will not be returning for stem cell therapy or any other service.