I went in to switch service from Verizon. Jimmy was very helpful. Although he gave me the wrong…read morewatch. So I went back about an hour later to try to get the correct watch. He was unable to do it without the manager Zack's code. It was Zack's day off. Jimmy called to get his code, Zach asked to speak to me and went to talking to me about the town of Vinita and places that I had ate there. I did not have time for that. I am a nurse and was needing to get back to work so I handed the phone back to Jimmy and left, had to go to get the correct watch when I walked in Zach immediately had an attitude with me and said I was in mid sentence with you during our phone call yesterday when you handed the phone back. He proceeded to go get the correct watch and connect it to the account. He said he was going to refund the taxes from the previous watch. Which I have yet to receive. Also, when he ran my card for the taxes on the second watch, he did not inform me how much he was running the card for. When I asked him how much he ran my card for he said I emailed it to you. I immediately open my email to find that he had charged me $154 without my consent. He told me that AT&T required $100 deposit and the $50 was the tax on the watch. Only to find out two days later when I call AT&T to ask why I was being charged a deposit I was informed I was not being charged a deposit. In fact Zack had charged $100 for a down payment on the watch. I am now having to go through legal to dispute it since he done all of this with without my consent and because he was irritated at me because I had to get back to work and handed the phone back to the salesman. Do not recommend the store at all.

I would give it a 0, but that is just for customer service…read more The store itself is a newer, well kept up, clean store......but wait until you walk inside (IF the manager is there)......she is very Rude to employees and current customers and POTENTIAL CUSTOMERS. I have been an ATT customer for over 15 years..... I NEVER got a chance to explain why I was there. She was extremely abrasive from the time I walked in until the time I left. Another young new employee was trying to help me, the big blonde loud mouth woman (without a name tag) who I am "guessing " is the manager because she was Barking orders to everyone......I wish UNDERCOVER BOSS would come to this ATT STORE. I felt bad for the employees that she was yelling at in her condescending way. I left.

Customer service at the store in Grove, Ok. is AWFUL!!!!! Don't go there, the weird bald guy tells…read moreyou he can't do anything for you, then when you walk out in frustration and anger he bans you from ever coming back there. Fine by me you SUCK anyway, now we have to drive to Joplin, Mo. just to get anything done for service to our phones. BE WARE do not go in there and expect real customer service for Verizon! I reported them to the main office for Verizon and will CONTINUE to make sure they follow up on this distressed store. Don't know the guys name only description I can share is, he's large, bald, wears a weird scarf on his head and has tits, completely on the feminine side, don't know or care about his stupid pronouns, I just wanted my phone service tuned on, come to find out it was a simple solution and never had to be so frustrating.

This store has never been very successful in keeping its employees and the employees have been…read moreparticularly useless in customer service. Today was another typical example, I will have to leave town to get my wishes granted for a new phone. They can't provide what another Russel Cellular can! So much for hometown support!

Friendly people and trustworthy. I brought grandsons Nintendo in to be repaired and they could have…read moresaid it needed this or that , becoming pretty pricey but they didn't do that. All it needed was a charger cord !

A family member recommended here, and I'll never deal with Best Buy or Geek Squad again! After the…read morefree diagnosis determined my mother board had crashed a 2nd time in 3.5 years, Amy was very patient and helpful in every way - from helping select a rebuilt system in their store through set-up, and even needing to bring the tower back for fixing a Microsoft error. The system purchased was very reasonable, and ongoing accessories and services no charge for getting set-up as needed. I very highly recommend this place!

Steve is helping us set up cameras. Wow! Nice. We can see and hear our babies and feel much more…read morerelaxed when there is hot or stormy weather.

This place broke my phone further instead of fixing it and then lied and said it was already that…read moreway when i brought it in. Just asked for a simple solution of some sort of compensation and they yelled at me for "trying to get a free screen." Then they gossiped to all the other customers about us with us in the store, all because we wanted our phone fixed. don't recommend.