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    Grover & Sons Motor Sales

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    13 years ago

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    Hugh White Chevrolet

    Hugh White Chevrolet

    2.7
    (20 reviews)

    Just replaced my second fuel pump for my 2016 GMC Sierra, it is five years old but only has just…read moreunder 21k miles, the original factory fuel pump only last 34k miles. The last fuel pump was more expensive, installed by Hugh White Chevy, cheap Mexican made fuel pump that sells between $54 and $75 on Amazon and Walmart websites. I was told this was a genuine GM Part, it is not a GM part. This review is more about the cheap non OEM part and the damage done to it before or during installation. There has always been a gasoline smell since the new one was installed. Two service departments no issues found. Turns out there is a piece missing from the top of the pump and several cracks in the top of the fuel pump that was just replaced. Chris the service advisor swears a Delphi fuel pump was installed that has a lifetime warranty, I have a Delphi box containing the damaged but functional fuel pump. Management didn't bother to follow up on complaint that a damaged fuel pump was installed or that it was damaged during installation and sent out of the service department anyway. 2016 GMC Sierra 2500 with 54k miles now on its third fuel pump. The service advisor Chris stumbled all over himself explaining how rust damage on a plastic part made it inoperable. $2400 for fuel pump, oil change tire rotation, plus labor and diagnosis of evaporator system. The cashier saw a discrepancy in diagnostic charges and amended it after discussing with another advisor, reducing cost to just under $2300. Ask questions, make sure the verbal warranty they say is on a part is in writing, last lifetime warranty on a Mexican fuel pump was actually only a 2 year warranty. Truck runs fine, no issues so far, only 100 miles out on it since the repair. Will follow up after vacation, using truck for long trip.

    Repairs where completed as projected in a reasonable timeframe. The people took the extra step to…read moreassist in vehicle pick up at the end of the day and were very professional.

    Taylor Chevrolet

    Taylor Chevrolet

    2.6
    (24 reviews)

    Purchased a vehicle from here, I probably should have walked away from the get go but really wanted…read morea car. I was told I couldn't test drive because it had not been detailed yet, and was surrounded by other vehicles. I was assured that I could test drive it before I met the finance guy the next morning. The first red flag was that finance guys had to leave early the next day so if I didn't get it done first thing then in would have to wait another 2 days. The second red flag was they couldn't find the key and told me to start the finance stuff while they searched for the key. The third flag was when the monthly payment was 30$ more than we agreed to. I got up to leave but the GM sorted it out by playing finance magician. I drove the car from the lot and a check engine light came on almost immediately, I turned back into the lot and they pulled the codes and rest it. The codes said the clutch fan was bad and they would take car of it. I came back after it was fixed and drove it home. The check engine light came on the next morning and the Trailblazer (02) sounded like a jet taking off. I drove back to the dealer and they took me outside so I wouldn't make a scene. I was being loud. When they listened to the car they said that was normal and the car is "as is". That was two years ago... since then I have replaced a transmission, complete front end suspension - pretty much twice, plugs and coil packs, wheel bearing hub assembly, neutral safety switch, sway bar links (all of them), u-joint, 4x4 actuator, front end differential housing, countless fuses and wiring harnesses, calipers and rotors oh... and a clutch fan. The car is junk... The dealers are liars. Avoid at all cost. Read the unrecommended reviews as well!!! Update: 1/2015 Car still junk. I hate it and Taylor Chevrolet. This review was not harsh enough.

    Recently purchased a Nissan Rogue from Taylor and it is fantastic. I couldn't be happier with…read moretheir sales department, especially John McGraw. They found exactly what we wanted in a small suv, down to the color and specific features. John has even been nice enough to pick up our car while we work, change the oil, and return it before the end of the day! Most importantly, my husband and I are confident we received one of the best deals possible with a new car purchase. John made sure that we came in during the best time to buy so that we could take advantage of their promotional 0% interest for 5 years. We also recently used Taylor to service our other car, an '02 Nissan Sentra. Not only did they squeeze us into their already busy schedule, but they didn't even charge us a diagnostic when they couldn't find anything wrong. In the meantime, they filled the tire pressure on the Rogue, free of charge. I'm happy that the small town of Lancaster has a friendly auto dealership and look forward to working with them again in the future.

    Bob-Boyd Ford

    Bob-Boyd Ford

    2.9
    (15 reviews)

    We purchased a Rav 4 from Bob Boyd Lancaster location. What went well was that we are given the…read moreopportunity to take the car home and keep it over night. We were given a discount and the paperwork was handled very swiftly. We will definitely be back for our next vehichle

    Conditional Add-On & No Financing Transparency…read more I reached out to this dealership about a vehicle and asked for an out-the-door (OTD) quote. The first number they sent included a $2,000 charge for a Simoniz glass coating--an add-on I never requested or agreed to. I told them directly I did not want the add-on and asked for it to be removed from the quote. Their response? "We'll remove it if you finance with us." This is a classic tied-selling tactic--making the removal of an unwanted add-on contingent on dealer-arranged financing. It's unethical and, under federal and Ohio law, potentially illegal. The FTC's rules clearly state that add-ons must be optional and cannot be used as leverage to push financing. To make matters worse, they never provided a financing worksheet or any written breakdown of loan terms--even after 10 days and multiple requests. I was buying from out of state, which made the lack of transparency even more frustrating. If you're considering buying here, ask for all pricing and financing terms in writing--and be wary of any pressure to finance just to get a fair price. I walked away. You should too if transparency and fairness matter.

    Grover & Sons Motor Sales - car_dealers - Updated July 2026

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