5 stars for the sign/font. Funny it's next to a "spa", JADE…read moreSPA. KIDDYTOWN is out of business.

The closed quarters are misleading. Yes, the space is small and yes, the size is emphasized by the…read moreseemingly massive amounts of stock. The area isn't really cluttered like it might seem at first glance, however. Items are organized by type and age range. Needful things for the littlest ones seem to take up the front of the store: Robeez, layette sets and age-appropriate toys. There are things for the bigger kids, too. I've found that all I need to do is ask and I can be shown exactly what I'm looking for. My most recent venture involved a raincoat. The sales associate who helped me was fantastic. She showed me the selection and even offered suggestions in a way that was helpful and without pressure, all while taking into consideration what my preschool age son might like. She even involved him in the process, much to his delight. The prices are reasonable, in some cases even a few dollars less than what you could expect to pay at a bigger store.

This store is the best!!! Got the softest pjs for our daughter. So much other site stuff I want to…read morego back for. Also amazing safe covid-wise service! Great job guys !!!!

This little shop has some really cool stuff for kids. Each of my kids picked out a special souvenir…read morethat they were excited about (finger puppets, a carved wooden trinket, smooth etched stone). They also had neat handmade cloth bags filled with activity books, as well as costumes, cute knitwear, etc. Stuff seemed a bit expensive, but there were some unique finds that I could see justifying the higher prices. Why the two stars? Well, the shopkeeper barely acknowledged our presence the whole time we were there. She went out of her way to ignore us, and did not greet us or smile. After paying for our items, she didn't even thank us. Keep moving on if you wish for any sort of polite interaction or civility.

Excellent service with two sales by Jamie & Malahat! They were excellent with helping to obtain…read moreexactly what I wanted and helped me with online purchases! Truly excellent customer service!

Online orders with the worst customer service. Order online because it's convenient…read more Ordered around $300 in their product In The last few weeks with multiple orders. One item has a rip in it. Their response from customer service is that I need to bring this $5 item to one of their locations to be inspected before I'm provided a refund. In a DONOTREPLY email. Basically they just shut down any online communication when their item is defective even though you ordered through their online site because it's convenient. It's NOT convenient to have to drag my children on a bus to one of your locations to have a shirt inspected. If I wanted that I would have simply shopped in person at your store and inspected the merchandise I was purchasing before bringing it home with me. Now you want me to spend more on bus fair alone than the item is worth, plus my time, plus the frustration of the ordeal simply to have a shirt replaced. No thank you. It will go in the garbage and I will simply scratch you off my list of stores I purchase from. Worst customer service I've ever encountered.

While exploring ByWard Market, I came across The Crazy Moose of Ottawa. I'm a tourist. It had…read moreclothing and souvenirs for tourists. Perfect! There's a huge moose decked in a buffalo plaid vest and hat that you encounter when you walk in. A lot of clothing, from full-zip hoodies, to t-shirts that either have Ottawa or Canada on them, can be found in this store, among other merchandise. Prices are decent. You can get a t-shirt for $10. The quality is pretty good for the price that you pay. You can also get maple syrup, ice wine chocolate, plushies, and more. There's a clearance section at the back of the store. A male staffer was talking to his female counterpart about some person who came into the store and caused a disturbance. He made mention of filing a grievance with the police. He then left the store. i had found a t-shirt that I liked. I went to pay for it. The woman at the counter said that it was cash only. There was a payment machine on the counter. Interesting. I let her know that it was unfortunate that it was strictly cash. I put the article of clothing away and left this store. As a tourist, I don't carry a wad of cash on me. As a Canadian, I don't either. It's such a ridiculous restriction placed on tourists and shoppers who want convenience and don't want to handle cash post-pandemic. This store does not have an ATM to withdraw cash. Instead, you need to walk over to Rideau Street to find a bank, figure out how much money you need to withdraw, and head back to this store to make a purchase. Highly inconvenient. If you are dying to make a purchase here, I recommend arming yourself with cash before dropping by. Otherwise, don't come here thinking that you can use a debit or credit card to make a purchase. (309)

When I was in the store looking for T-shirts for gifts, I needed help but the clerks were all…read moresitting on counters at the cash area playing video games. I walked out of the store.

I see all the 1-2 stars review and I am wondering if something changed since 2015(last review). We…read morelove this shop as we always find great deals on big brands/hi quality products here. But let me tell you why I am a big fan, my sun played with friends today and ripped his snow pants. We went there and my wife mentioned that she had purchased these pants there 2 months ago. The salesperson was not lazy, called North Face and told us these pants are under warranty. We got a full refund and since they had a sale we got similar pants and a nice refund. That person, by not being lazy saved us a lot of money and won our loyalty

I buy my children's snow suits and boots here every year. The owners are so lovely. They take the…read moretime to explain everything about the product and are very friendly and personable. I love that the clothing is good quality at good prices and it is supporting a small business. I'll continue to buy my children's outer clothing here every year.

This was my first time shopping at Carters, so I did not really know what to expect. I had a gift…read moreexchange to do, so I browsed the store to see what they had. The store is pretty small, I ended up knocking into a lot of things with my stroller, and the hubby grew impatient with me because it was hard to maneuver around with the stroller (plus, he hates shopping for baby things). The vibe of the clothing is very "grandma bought me this" style, (no offence to grandma's or anyone who shops here, lol). I had a hard time finding something that I liked here for my little one, and probably would not have purchased anything here if it wasn't for an exchange that I had to do. If you are looking for minimalist, basic, neutral colors (think zara baby, h&m baby and baby gap), you probably wont find that vibe here. Most of the items have some sort of slogan or saying on it like "mom is the best," or some kind of cartoon, or cats...for some reason, all the clothes had cat cartoons in them, lol. They do have a great sale rack, where you can find items from $2.99+, which is an awesome deal..now, if only I liked the clothes. They do also carry little trinkets like finger puppets at the cash, porcelain piggy banks, as well as some skip hop branded items. That being said, the customer service was awesome, and we were greeted right away when we walked into the store. The exchange was super easy, and the cashier was friendly.

Fantastic local shop! The representative was very patient and seemed very experienced with kids of…read morea variety of different age ranges, and gave great suggestions that rounded out my gift for a toddler. The child had a great reaction to what I picked up from this spot, and I've made a note to come back for future purchases! Excellent quality as well!

Terrible customer service. Tried to spread their negative political views. They need to keep that…read morenonsense to themselves and focus on their business.

Hannah went beyond our expectations. She greeted us straight away, gave me a bag to shop, seeing I…read morehad my hands full. And started to help us find the last remaining sizes on our boys's Easter outfits. She was sweet, kind and energetic. She made our experience enjoyable and quick as my hands were full of jumpy boys. Great job Hannah!! Thank you