I would rate this company lower than one star if possible. Our family's experience has been extremely disappointing and painful in every regard. I am at a loss as to how they continue to operate as a business. The staff, from customer service representatives to managers and directors, have displayed a consistent lack of professionalism, competence, and accountability. Every interaction has been marked by countless errors, which led to significant delays and unresolved issues. Despite the substantial financial impact, including thousands of dollars still owed to our special needs daughter and our staff, there has been no proactive communication or attempt to rectify the situation. Furthermore, my emails have gone unanswered, and there seems to be no urgency in addressing our concerns. This level of service is unacceptable and unprofessional, and I would strongly advise caution when considering their services. I also must mention one of their employees who has gone above and beyond to be the most lazy, unprofessional, rude and arrogant human being. Her name is Megan Babcock. With a "Director of Operations" title, she is the most useless and vindictive human you will ever encounter at this company. read more

I had the absolute pleasure of speaking with Stephanie Stage today, and I cannot express enough how wonderful my experience was. From the moment I connected with her, she was incredibly warm, polite, and attentive. She walked me through the app for my schedule with such patience, ensuring I understood every step. Not only did she assist with the app, but she also took the extra step of sending me the necessary emails to fill out, all while remaining on the line to guide me through the process. What truly impressed me was her level of dedication, Stephanie waited for me to submit all my work schedule details before concluding the call. Her professionalism, respect, and jovial attitude made this one of the most positive customer service interactions I've ever had. It's rare to encounter someone who is so genuinely committed to helping a customer, and Stephanie truly went above and beyond. Thank you so much, Stephanie! You made my day, and I truly appreciate all your help! I wish if I could have given you a trillion stars you are one in a million kind of person I'm calling GT unique gem. read more

"Alimat Alabi consistently demonstrates strong leadership by setting clear expectations, delegating tasks effectively, and fostering a collaborative team environment. Alimat actively listen to team members' concerns, address challenges promptly, and provide constructive feedback that encourages professional growth. Alimat has shown excellent problem-solving skills, particularly in high-pressure situations, and maintains a positive attitude that motivates the team. While their communication with upper management is strong, there is an opportunity to further enhance cross-departmental collaboration to streamline workflows and improve efficiency." Thank you very much! Angela McDowney read more

I work as a Respid caregiver for a couple with autistic boys who was with GT Independance,,they still havent payed me for October and November and we are now in Februrary,supposedly over the budget being off by $3!!! as if thats my fault,, I worked the hours so I shouldnt have to sit around waiting to get my money,,how am I supposed to pay my rent and bills?! then I call them and they sound so unprofessional and clueless! and I have my hours written down and know how much they owe me and they are saying they owe me WAY less than what Ive worked! This company is not trustworthy or dependable! read more

Wow I will check rating in the future. GT is awful. Middle management blames those at the bottom. Director for Operations in Michigan lied to me! Customer Service people try but management is terrible. No polices in place to keep sensitive documents safe. If you worked for GT and now dealing with identity theft,have your lawyer check GT. This is probably where there your personal information was got from. DO NOT USE THEM. read more

January 3, 2023, Kathy Wallace at CSA helped me through a payroll process that I could not have done without her. Kathy displayed so much patience and concern. She stayed with me until I was comfortable with the process. Kathy professionalism and compassion exhibited is rare. She helped to take the struggle out of the process. Kathy thank you so much. Do not grow weary in well doing. Willa read more

Andrea Munoz is a superstar. On several occasions now, she helped me track down a missing paycheck (it was a complicated situation) and then clarified the approved hours on the approved days, explaining each insurance company's policy. She didn't stop until things were resolved. This required a follow-up call, which she made exactly as promised. Thanks so much, Andrea!! read more

after waiting 4 weeks for new hire paper work i just found the diamond in the ruff her name is KALANI she got this done today in 2 hours promised to get back to me and she did with the best news i don,t now where you found her but we sure need to clone her thank you again for all your help today you truly are an asset to this company Laurie read more

I love what GT stands for and I've had the honor of being part of that for over 12 years. I was first a caregiver and later became part of the payroll dept. In those 12 years we have had a lot of ups and downs but that's what happens with growth and as always, we made it through as a team. Thank you for your vision, GT. read more

My experience with GT Independence has been everything positive. I have to say that Jeremy Kipp has made me feel comfortable and his compassion for GT's care givers goes above and beyond. Whenever I call GT for information or assistance for anything , I always hope that he will answer the phone. Thank you Jeremy.... read more

We've always received great support from GT Independence. They've made ensuring pay is accurate and timely as seamless as possible for us, and they are consistently responsive, helpful, professional and courteous if we do run into any issues or concerns. We highly recommend!! read more

GT Independence is a small town started business that strives to live up to their values and goals. The staff has heart and works to get through all the ups and downs no matter if it is beyond their control or not. read more

Maggie Hickman is an amazing GT employee. She has always help resolve any issues. She is attentive and very professional. She makes working with GTI a pleasure. They are a great member of our team! read more

Kendra was very helpful,I needed the help in understanding how I check my dashboard,timesheets etc...im glad there there to help n assist when your in need..Thank You Kendra..Have a splendid day read more

Ive worked for Gt independence for alittle over 2 years. Love that they give you the opportunity to move up in the company and there is always something new to learn and its family orientated. read more

Emily M helped so much while I was trying to assist a gentleman with his Lyft voucher. She was great! She was very responsive and so very very helpful. Great experience working with her. read more

Each time I call I get the help I need. I have worked for other agencies that haven't been as easy to navigate nor did they have such helpful staff. Stacy was super helpful today. read more

Excellent customer service, KJM professional willing to go over and beyond with explaining how to complete the online services and responsive to questions and concern. Rosalyn C read more

Deborah Weaver was very professional, making sure you understanding what you're dealing with, patience did not repeating herself. Also willing to help through the whole process. read more