1. Gualala Veterinary Clinic

    1. Gualala Veterinary Clinic

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    Gualala, CA

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    Gualala Veterinary Clinic

    4.4 (18 reviews)
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    Services - Gualala Veterinary Clinic

    Pet physical or wellness exam

    Pet vaccinations

    Gualala Veterinary Clinic Photos

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    Reviews With Photos

    Our Nena 04/01/2012 - 07/21/2023
    Leticia R.

    First and foremost, I want to thank all the staff at Gualala Veterinary Clinic for taking our call and really having compassion in one of the worst situation that could happen while on a camping trip. Our 11 year old Boxer girl accompanied us and started displaying serious symptoms that she would need emergency services. We called all local vets near Fort Bragg and were denied, even with my cry of concern. I felt hopeless that I couldn't find a vet to treat her until I googled and called over and was greeted with, what is the concern and how far are you? The two staff (women) helped us as we arrived but it was already too late. My girl, passed the rainbow bridge on the 1.5 hours drive. Dr. Pfiel had a empathetic manner as he came out to our truck to confirm she had expired. She is not suffering and is at peace. Even though our girl passed, the staff made an effort to help, unlike all the other clinics we called. My husband and I are so grateful. I do apologize I was so emotionally, I didn't get the names of the assistants but you all are true heroes to our animals! Thank you for taking the time to answer, listens and be open in seeing my girl right away. I appreciate you being true to the need in helping animals!! Your passion truly shows!

    Cathy B G.

    The two stars are for the first appointment and follow up with Dr. Pfeil and staff. My feline companion stopped eating and drinking and was in pain. Dr. Pfeil meticulously reviewed old vet records and based his opinion on that and his exam. His staff was friendly and professional, and the visit included a courtesy follow up call. The missing three stars are based on the second appointment. The generic protocol of antibotics, pain relief, and fluids did not alleviate the pain and suffering, so I brought him back in, and the welcome at the front desk was considerably less friendly. When the tech came into the examining room, her first comments were "wow, your cat has so many problems for a cat so young," and "he's a very picky eater." I replied that I felt like we were being judged, that Sparkles isn't a picky eater, he's in pain, which is why he's choosing not to eat and that's his only "problem." It was very clear to me we weren't welcome, at least by this tech and the front desk. Dr. Pfeil came in and was rushed and dismissive with me. He was obviously frustrated that he wasn't able to identify the source of the pain and his diagnosis was incorrect the first time. I told him that I noticed Sparkles was bothered by something in his mouth, maybe his gums. Dr. Pfeil sighed, roughly examined Sparkles' mouth, and said offhandedly, "something is wrong with his gum; maybe he bit himself in there." He left it at that. No recommendation for a more thorough exam, even though both previous vets also noted gum problems. There were also no follow up calls this time. When I got Sparkles home, he was in so much pain that his fur was standing on end. I have done extensive research since leaving the vet's office. Dr Pfeil is the third vet to mention something wrong with gums, but only as a secondary observation. Another vet I consulted suspects STOMATITIS. It is extremely painful and often goes unnoticed until it is too late, and the cat suffers immensely. The only way this gets treated is if a cat's human is attentive, observant, and advocates for the cat. I did that at Gualala vet, and the response was so negative I've had to change vets. One of the most troubling aspects of the second visit is discovering the note that Dr. Pfeil added to my file about my feeling too scared and anxious about my feline companion, about being too emotional and not agreeable enough. There is nothing as efficient--or as deeply, ethically wrong--as intentionally discouraging a client's advocacy by shaming her and her feline companion into not coming back. Finally, Dr. Pfeil shared with me that Sparkles peed himself. He said lots of cats do that. I've never seen Sparkles scared enough to evacuate. Ever, and we've been through some very scary stuff. Just made me think that if Dr. Pfeil can be so callous to a concerned client in person, how empathetic--how patient and gentle--is he with a cat when it's just him and the techs? I will never put my feline companion through a visit here again. I'm grateful for local word-of-mouth that pointed out not everyone has received five-star treatment from Dr. Pfeil and his staff, even if the mostly 2016 Yelp stars might indicate otherwise.

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    2 years ago

    Always attentive and great staff. So happy for the new doctor so we are able to go with our dog instead of having to drive to Santa Rosa

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    Review Highlights - Gualala Veterinary Clinic

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    Animal Hospital Of Sebastopol - Louie surveys his estate.

    Animal Hospital Of Sebastopol

    (94 reviews)

    I rarely leave negative reviews, but after losing my male eastern indigo snake, "Indica", I feel…read moreobligated to share my experience so other exotic pet owners can make an informed decision. I brought Indica to Animal Hospital of Sebastopol because I specifically wanted an experienced reptile veterinarian for a federally threatened species. Before scheduling, I asked how the urgent drop-off process worked and was told I would receive updates during the day regarding the doctor's findings and treatment recommendations. I also asked to make sure the vet felt comfortable treating a rare & valuable species. When I dropped him off, I explained that I work in healthcare as a medical receptionist and cannot answer phone calls while checking in patients. I specifically told the staff I would be available during my lunch break from 12:20-1:20 p.m. and asked that, outside of that window, they leave me a voicemail or send me a text if they needed anything. Instead, I received no communication at all. By around 4:15 p.m., I became worried enough to step away from work while a coworker covered my desk so I could call the hospital. I was placed on hold multiple times, transferred between staff members, and no one could tell me whether my snake had even been seen. My frustration was never that emergency patients came first. I understand triage. My frustration was the complete lack of communication despite being told I would receive updates and despite providing multiple ways to reach me. I was also charged for sexing my snake without anyone telling me beforehand there would be an additional fee. That charge was only removed after I questioned it. When I spoke with Dr. Annabelle, I repeatedly told her that I appreciated her fitting my snake into her schedule and understood emergency patients came first. I was never asking her to stop treating another patient. However, when I expressed concerns about the lack of communication and told her I did not believe this was simply a bad shed, I felt dismissed. The conversation focused on how she sees approximately 15 patients a day, that she couldn't interrupt anesthetized procedures for a stable snake, that this is how urgent drop-off appointments work, and that she texted me "when she could." The problem was that the text wasn't sent until after I had already called the hospital because I was worried and couldn't get answers from anyone. Afterward, I emailed the practice manager. The billing discrepancy was corrected, but I had to follow up separately just to obtain my snake's records. I was then told they felt I should seek another veterinary hospital. As Indica's condition worsened, I emailed Animal Hospital of Sebastopol again asking for medical guidance because Dr. Annabelle was the only veterinarian who had physically examined him. I explained that I had followed the treatment plan exactly and desperately needed to know whether what I was seeing was expected. That email was never answered. I ultimately had to make the heartbreaking decision to euthanize Indica. The day after he was gone, UC Davis called asking my permission to send his records to Animal Hospital of Sebastopol because AHOS had requested them. It was devastating to learn they had time to contact another veterinary hospital regarding my snake's case while never responding to my final plea for help. I later received a second opinion from UC Davis, where I was informed that the original diagnosis from Animal Hospital of Sebastopol was not the correct diagnosis, just as I had predicted. Based on my experience, I would never trust Animal Hospital of Sebastopol with another exotic animal. If you own an exotic pet and your instincts tell you something isn't right, don't be afraid to seek a second opinion. I only wish I had done so sooner.

    I found this animal hospital bc this is the animal hospital the rescue I work with uses. I brought…read moremy foster puppy here with me a week ago. I love Sebastopol, the office is so cozy with trees all around it, a very peaceful pleasant setting. Right off the main road with a plentiful parking lot. The office was on the smaller side but not crowded at all. Most importantly the staff was great all very warm and friendly to my dog and me. Seemed knowledgeable, I really wouldn't know since I am not knowledgeable in veterinary medicine. We were in and out pretty quickly after a check up with some flea and heart worm meds and a follow up appointment for one more vaxx.

    Ukiah Veterinary Hospital

    Ukiah Veterinary Hospital

    (31 reviews)

    We have had animals for over 40 years, and this was the worst vet office we have ever been to!…read more The vet techs are terrible and incredibly condescending. The male vet tech grabbed our puppy by the collar and attempted to drag him onto the scale. When I attempted to intervene, I said "I can just lift him and set him on the scale, we are really trying to keep his early vet visits positive," he replied, "how are we suppose to examine him, if we can't even touch him?" I have had animals my whole life and have worked with them for several years and this was beyond shocking to hear. He never even said hi to our puppy, he just grabbed at his collar and tried to manhandle him (I am sure our puppy was terrified at this point). The two female vet techs were equally bad (very unfriendly). Not one staff member even said hello to our puppy or attempted to establish rapport. It was a very cold, controlling and man handling type environment, which had to be very scary for a puppy's first vet visit (outside of vaccinations). We were present and they were terrible....I can only imagine how they are, without pet parents present. We will absolutely NOT be going back, and recommend you find another vet office, where they care about creating a safe and welcoming environment for animals! Run!

    They managed to squeeze my dog In for a same day appointment at a very reasonable price. I felt…read morelike the staff truly cared about my pets needs and not just about making money--like other vets I have visited in the past. I will be bringing my pets here for all future appointments, highly recommend !

    Gualala Veterinary Clinic - vet - Updated September 2026

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