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San Carlos, CA

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Guide Real Estate

4.7 (52 reviews)
Closed 9:00 am - 5:00 pm

Services - Guide Real Estate

Buyer's agent

Listing agent

Commercial real estate

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2 months ago

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Alex L.

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7 years ago

The whole experience was so easy on us thanks to Alex and his team. We felt like we were in the best hands, I highly recommend to everyone.

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Review Highlights - Guide Real Estate

With Alex's guidance we countered the offer and ultimately sold the home at $115,000 over listed price.

Mentioned in 28 reviews

Read more highlights

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Nicole Aron & Carol Carnevale - Carol Carnevale

Nicole Aron & Carol Carnevale

(67 reviews)

Nicole and Carol are a great team and we highly recommend that you choose them as your trusted real…read moreestate agents! We started working with Nicole over two years ago as a referral from a close friend who spoke very highly of her. As first time home buyers, my husband and I were basically clueless and had no idea just how complex the Bay Area real estate market is. Nicole helped us navigate these waters with ease, and educated us about the complexities of disclosure packets and purchase contracts well in advance so that when the time finally came, we'd be familiar with such detailed documents. Pre-covid, Nicole spent an entire Saturday driving us to houses in various neighborhoods so that we could see what different cities offered and to help us narrow down our home search based on what we saw. We also attended several open houses together and she always kept an eye out for homes that fit our criteria and attended broker tours on our behalf. We also continued working with Nicole throughout the pandemic and experienced first hand how the original interaction model had to change. Without any open houses, I felt like Nicole had to pour even more time into our search because covid policies required individual appointments to view each home. Nicole was patient with us as we viewed what seemed like 20+ homes during a nine month period. She is respectful of your opinions, but will also share her professional opinion when requested. We ultimately found a home and throughout the entire closing process, not only did Nicole help us, but so did her team. We were in the best of hands and there weren't any hiccups. Together, this team guided us every step of the way with constant communication. DocuSign was used to electronically sign all documents and keys were left in a lockbox when the home was officially ours! In fact, with their help, we were able to close a week earlier than expected! As you can tell, we obviously spent a lot of time with Nicole (she was stuck with us for two years!) and we enjoyed every minute of it. She's great to be around and extremely insightful. Finally, I want to share a story from when my husband and I first started going to open houses a few years ago. When we told other agents who our realtors were (we just would say "carol and Nicole") and they *always* knew who we were talking about. Nicole and Carol have created a reputation that is built upon trust, professionalism and extensive market-specific knowledge.

I'm a first time homebuyer and had the best experience with Nicole who helped me purchase my first…read morehome. I was working with a different agent previously and it was not a good relationship, but switched over to have Nicole assist me after recommendations from people at work. Nicole was super patient and took me around to view multiple listings on our first appointment. She was super knowledgeable about the area having more than 20 years of experience. She also walked me through all that I needed to know as a first time buyer, and quickly built trust and made me feel comfortable with her representing me. At every step of the process, she personally walked me through it, explaining to me what all the documents in the housing disclosure package were for, and what I should be looking out for. Most importantly, she was always on my side. Nicole and Carol work together as team and I can't recommend them enough! I will definitely be working with them again in future!

Woodmont Real Estate Services

Woodmont Real Estate Services

(10 reviews)

Absolute nightmare Unbelievable events in the last few…read moremonths with this company ever since they took over Point Alameda Appts, Harassment and retaliation, false accusations, racial profiling, attacks to character , mental shaming ( all documented ) and many more....( In the last few months since this company took over) For years the tenants have been exposed to... Asbestos, Mold , Neglect, Thefts , "Law abiding" Resident of 14 years (rent controlled) On this building 3 Rd relocation ( 1st Mold, 2nd move Asbestos) Now living on a apt with a balcony about to collapse, we are very concerned of our well-being and safety also of our Neighbors. NOTHING has been done so far..... Here are a few photos of our luxury.

I'm giving this ZERO stars! I am a Veteran, Senior Citizen who suffered a life threatening injury…read more My Caseworker at the VOA, Mather recommended this complex. Little did I know I was moving in next to a "weed smoker" who played his music really loud. The lease states, it is a "non-smoking" community and right to a quiet environment! The adjoining neighbors have confirmed this. We smelled it, experienced it and have been affected by the stench of weed permeating into our apartment with "second hand smoke". After numerous complaints, my neighbors and I visited the leasing office to address it. Janine Rood, Mgr., has always presented herself as very "RUDE", just like her last name! She says, "there's nothing they can do" ??? I asked for a copy of my lease and it CLEARLY states it plain as day. I decided to contact the Corporate Office. I was told to go to the Tax Assessor's Office by the Legal Services of Northern California to get the Owners information. (ANYONE WHO PAYS TAXES CAN GET IT) After numerous complaints for 10mos into my lease, I sent an email letting them know they were in BREACH OF CONTRACT hoping they would address it or I would sue them, soon thereafter, I was served with a 10day notice to vacate stating I was the "nuisance"! LASTLY, IF YOU EXPECT TO HAVE SOMETHING ADDRESSED THAT IS STATED IN THE LEASE....DON'T BELIEVE ANYTHING IT SAYS BECAUSE THEY'LL TELL YOU, THEY CAN'T DO ANYTHING ABOUT IT! EVEN IF YOU HAVE OTHERS TO COMFIRM YOUR CONCERNS! I HOPE YOU REAP WHAT YOU SOW......SHAME ON YOU!!!

Wilson Leung - OWN Real Estate - wilson leung own real estate san mateo listing agent

Wilson Leung - OWN Real Estate

(242 reviews)

Wesley Ko came highly recommended from a friend. He laid out a plan for us to sell my current…read moreapartment and purchase a new house in 6 months (all in Oakland) and he worked very hard to help accomplish that goal. Throughout the process he was patient, responsive and professional. For the sale, Wesley and his teammates were extremely efficient when it came to staging and holding open houses and we were able to sell my apartment after the first scheduled showings. The only really difficult thing I had to do was say goodbye to the apartment and move out. I am extremely picky and so when we began to tour houses, Wesley's patience and eye for details really helped narrow down potential properties that would be a good fit for me and we also struck out a lot of bad ones. Wesley's experience shines during touring. Just to name a few things he has a keen sense of smell for moisture/mold, can feel for the slightest unevenness in floors and can tell good from bad repair work just from a quick glance and feel, he has really seen it all. This is where a whole lot of Wesley's value comes from, he's not just another paper pusher...he actually enjoys looking at houses with clients and he is great at pointing out things that a normal person wouldn't see. Eventually a few months later we were able to close on a new house that was exactly what I was looking for. It was a pleasure to work with Wesley and he was so helpful throughout the entire process. As I said before he is thoughtful, smart, engaged and it's clear he loves what he does and I now recommend him to everyone I know who is looking to buy in the bay area.

I think a 4 1/2 star review would have been more appropriate so I would rate OWN very good. We…read moreengaged Wilson and his team at OWN to sell our home in Millbrae. We interviewed three realtors and we selected Wilson because we agreed with his vision as to how to prepare our home for sale and his assessment of current market conditions. We were very pleased with the decision as we found out that Wilson has a strong team to support the preparation and sales process. A project plan was developed months in advance and for the most part all deadlines were achieved. Luis (contractor) and Priscilia (coordinator) prepared the house for sale on time and on budget. The staging firm did a great job in presenting our home. When necessary Wilson was alway available to answer our questions. The Open Houses took place as we planned months in advance and we were given an update at the end of each weekend. When offers came in Wilson and Cathy (Experttcs) helped us navigate through the negotiation process until we accepted a bid that met our target. We were then introduced to Michele (Director of Ops) and Aldolfo (escrow officer of WFG Title Co.) to guide us through the closing process. Their assistance made the paperwork burden as painless as possible. We were happy with the entire process and impressed with how the Own Team worked together to get the job done. We deducted a 1/2 star because the lateral sewer work mandated by the city was delayed for weeks because the plumber that OWN uses was not available. This caused a delay in closing. My recommendation to OWN is to expand the list of plumbers the company can use. Also, we were assigned an original coordinator with whom we did all the pre-planning. However, when execution time arrived we discovered she left the company. Thankfully Priscilia stepped in and everything worked out fine.

Vabrato Real Estate Services - Brian & Grace never thought owning a home in San Carlos was possible, until they found a way to stay rooted in the community they love.

Vabrato Real Estate Services

(52 reviews)

If you want to put your home on the market, make it painless, and have a quick process, Viv is the…read moreright agent for you. Viv has a special talent and deep knowledge of the Bay Area housing market. I cannot recommend her highly enough! I've known her for many years and have connected her with my friends in the Peninsula to trust them in their listings. I initially met her when she helped my daughter and brother look at investment properties back in 2014 and she was very patient and very energetic. Viv, was always in the back of my mind to recommend her to my family and friends. Two of them just purchased from Viv within the last year. Viv is the perfect blend of professionalism and has a genuine character. I just referred a friend last year (2019) and my friend put her house on the market in August 2020. It was sold in 4 days.!!!! I was so happy to hear that my friend was beyond ecstatic working with Viv and she exceeded any expectations she had for selling her home. Viv guided her through getting the house ready to list and was very organized in the entire process. I look forward to referring future friends and family to Viv.

Buying a home is stressful enough! All the open houses, making the offers, and finally a ton of…read morepaperwork. Viv Kelvin helped me navigate all of that with such patients intentionality and professionalism. We were in the market to buy my mother a condo, and Viv helped us every step of the way. Who better to and trust the purchase of my mother's condo then Viv Kelvin! She is the best of the best!

Old Republic Title - OLD REPUBLIC TITLE- SAN CARLOS

Old Republic Title

(19 reviews)

Update: I got the following message from Ann P who I suspect is the branch manager…read more "I'm sorry your experience was not satisfactory. However, the information in your review is incorrect, with all due respect. First, the wire instructions were confirmed. Christina asked her Jr. Escrow Officer to confirm with you, which she did. When you inquired a 2nd and 3rd time, Christina acknowledged and responded that all was correct. In fact, Christina responded to all your emails and most of your calls. Because of the volume, she did let a few repetitive calls stay in voice-mail. She never refused to talk with you, she just couldn't always take your calls at the time you called. She did have a number of transactions at the time, some with tighter deadlines than your file. Next, Christina and her team must follow instructions from the client. Everything Christina did, including timing and scheduling of sending documents and the signing, were per instructions given to her from the client. James Han, the Notary, had other appointments and since you refused to sign the documents due to an unanswered question for the Lender, James had to reschedule with you. Christina only informed James that time was of the essence due to deadlines. She did not in any way pressure urgency to overlook explanation and reading of the documents. That's confirmed. Last, the positive reviews come from only a small handful of several very happy clients of Christina's. She is known for her exceptional work, response time, accuracy and service. She and the company have never, nor would ever, accept "Kick-backs" as you suggest. We understand that buying a house is stressful and with the addition of COVID 19, even more so. However, this review is unwarranted and unjust due to a complete misunderstanding of what Christina was required to do in her job. Again, we are sorry you had a bad experience, but to blame Christina and the Company is simply unfair." My response: I think a true review from a buyer or a seller would have enabled me to make an informed decision to not go ahead with Old Republic San Carlos. I hope this extra information helps others with their decision. With all due respect, I can confirm that Netane, the junior escrow officer, only called me to confirm that Old Republic received the signed paperwork and that we were going to the bank the next day to wire funds. At no point in time did Netane confirm the actual wire instructions or account we should wire to. Christina told us on the phone, on more than one occassion, that she was too busy to talk to us and didn't offer an alternate time to talk. In that sense, she did refuse to talk. Ann claims I made "repetitive calls" but I have called Christina roughly 4-5 times during our approximately 35 day escrow period. James Han specifically told us he had to let Christina know, very assertively, that the pressure that we were put under was unnecessary. You cannot invalidate our terrible experience of going through the closing process with your company with the inaccurate statements made above. I also don't want to go over each and every incorrect statement being made above, nor do I have the time for it. I stand by my review. I think a business that is so unwilling to accept feedback from a paying customer has already shown it's intentions. Please don't threaten to take down or change reviews of your paying clients. They deserve to post their opinion and truthful experience.

I can't say enough about Christina at ORTC...I was very worried when my escrow officer left awhile…read moreago and I was referred to Christina..but all of that disappeared the first time I worked with her.. Her response time is second to none, her efficiency is perfect..she's excellent at problem solving and even answers on the weekend! I highly recommend Christina!

Laura Bertolacci, Broker - Sereno - Laura Bertolacci Partner, Broker Associate CA DRE # 00868180

Laura Bertolacci, Broker - Sereno

(106 reviews)

Laura is absolutely amazing! I have been following her home sales across the Peninsula for years,…read moreso when we were ready to sell our home in San Carlos, I knew immediately she was our number one choice. Selling a home can be incredibly stressful, but Laura made the process seamless. She connected us with fantastic professional help for painting and carpet installation, and her market expertise was invaluable. Her timing and pricing strategies were impeccable, allowing us to sell our home in record time, with total ease, and despite a challenging market. Thank you Laura!! We highly recommend Laura for anyone looking to buy or sell a home in the Peninsula!

We found Laura through a local parents' group, where she came highly recommended for her expertise…read morein the San Carlos real estate market. Laura's strong presence and connections are invaluable in today's market, as she's constantly aware of which homes are coming on the market and potential buyers for our home. When Laura came to see our property, she immediately dived in--educating us about her strategy and the best timing to sell. What made the selling process even more streamlined was that she had a team of contractors on hand to help prepare the home for sale and maximize its value. You can truly see Laura's dedication to her work in the way she frequently stops by our property to ensure it remains clean and presentable. We couldn't have asked for a better agent to sell our home for top dollar--her strategy is key to making any home she touches stand out.

Guide Real Estate - realestateagents - Updated July 2026

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