I used to take my 87 year old father here to see his doctor. Staff members gossip about other patients could be heard in the waiting area. This always seemed very unprofessional. One day my father called to have a prescription refilled. The staff member insisted he was no longer a patient. What kind of physician or office staff turns away an 87 year old patient? read more

This is where I've been going for primary care since I was little. Unfortunately, I had to take a break from this office due to health insurance issues. I came back last year and am so thrilled to have done so! I see Timothy Rausch APRN for my primary care. He is absolutely incredible! He always takes the time to listen thoroughly, never pushes specific treatment on me, and is all around wonderful. Tim's bedside manner is out of this world (in a good way)! He's seen me at my best and worst. Last summer, I had an anxiety attack while in his office - and he helped me through it, just by listening and offering support. To me, that means oh so much. Just a few months ago, there were issues getting my medication for my anxiety and other things. It was super frustrating for me and quite an ordeal! What did Tim do? He and I discussed other options for medicine that would be helpful for me. Just recently (a little over a month ago), both Tim and myself were able to find an alternative. At first, I was a little on edge about this medication. Tim didn't push me into taking it, he thought it was worth a try. Of course, Tim did this with good intentions. So now, it's almost a month later and this medication I'm now on has been working so well for me. He is highly intelligent and full of compassion, as well as knowledge and empathy! Tim works in an office where I'm always feeling at ease and welcome. Never have I ever felt anxious or disrespected by anyone there. His assistants are all so kind. The receptionists always greet me with a warm smile and a hello. Honestly, there are times where I feel anxious about seeing the doctor - but Tim is different than all the others I've worked with and seen. Something about him makes me feel at ease, as I'm in the greatest of care! I will continue being a patient of Tim's because there is no other doctor that can compare to him IMO. All around fabulous and I most certainly could not be anymore grateful and appreciative of Tim and the care I receive! read more

The doctors and staff are wonderful .. pro health blows . Five stars for staff and doctors . 2 stars for pro health .. all the doctors left and your not even told .. doc k took care of my for 13 years he's the best . Great care ! read more

Horrible with answering the phones. I needed to be seen immediately due to something wrong and i waited 2 hours on the phone and never was spoken too!!!! What the hell type of doctors office is this? Also was told I would get my MyChart login to view my test results and I wasn't given the login and have been anxiously waiting to get into contact with someone. Do NOT recommend read more

Upon arrival it was DEMANDED I put a mask on my face by Katie. When I inquired of their policy, I was told by Helen/practice manager YOU WILL NOT BE SEEN BY DOCTOR UNLESS YOU PUT ON A MASK!! FURTHER WE DO NOT HAVE A POLICY, BUT IT IS CT "STATE" LAW!!! DON'T YOU KNOW THERE IS A PANDEMIC!!!!!!!!!!!!!!! I was a gasped by the rude behavior, especially with their retaliation of no doctor for you if you do not comply with our demands. I suppose if they told me to put on stripe pajamas I would have to do that too? Obviously they think they are in the wild west, and need not comply with the rights of a citizen. They have no interest or ownership in me or my body. Additionally, there are NO state or federal laws that respond to their demands. Fear mongering and Coercion is a no, no and will be addressed under separate cover with PRO HEALTH PHYSICIANS. Upon seeing Dr. Youngling, she was worse then her staff and told me I was "abusive" to her workers!! When I said, I have never experienced such unorthodox conditions and behaviors, Dr Youngling proceed to explain her rudeness away. If you want a medical facility of care, THIS IS NOT THE PLACE TO GO. read more

Doctor Kyrcz is as good as they come. I'll admit the front office staff isnt what it used to be but I'll overlook that because the the Doctor and nurses are top shelf. read more

I have nothing but good things to say about this practice. I have never had an issue with getting an appointment, have never waited more than 5 minutes to be seen, and have never had any problems with the office staff. Recommend highly. read more

The office service is the worst I have ever experienced. I was given the run around by numerous office staff about my prescription. I was lied to from the office staff who told me that it was called in to the drug store when indeed it never was. I called the office 3 times and each time was given the run around about why the office gave me misinformation. My family has been coming to this practice for 25 years and in recent years the office staff has deteriorated terribly. I do not recommend this practice and as a result unfortunately I will have to change doctors due to the inexcusable terrible office service I have received. read more

Our family has been seeing Dr. Kyrcz as well as the other medical staff at Guilford Family Practice for 25 yrs. The office staff and medical team was outstanding. In the past 3 years the quality of service and lack of professionalism of the office staff is horrible. We have to call several times before someone answers the phone and now the person who answers the call is not at the actual office. There is no personal interaction. We are looking for a new doctor that maintains a staff that is personable, professional and welcoming. read more

I have been going here since I was a teenager and now bring my 3 girls. I love that they can always fit you in for a last minute appointment. Like any practice, they have a few annoying policies, but it's no different from anywhere else. I never wait more than 10 minutes and I never feel rushed by the doctors that I've seen there (Curdo, Youngling, Hurlburt). I drive 40 min to come here! read more

I love Dr Hurlburt and have been seeing her for over 20 years! I moved from Guilford to New Haven 8 years ago and still drive to Guilford to see her. However the past 3 years her new receptionist has made my visits very disappointing. She has screwed up almost everything. Claims to insurance, referrals for Quest, and referrals to mammogram. Forms missing and claims not received. I have never complained. However, yesterday she made an appointment for me to come in today. When I arrived, I was NOT on the schedule. I was told to wait in the car for 75 minutes and they would squeeze me in. Ummm it's cold in my car! think I need a new doctor. read more

I've been a patient of Dr. Kyrcz for years and years. I received a letter in mid-February stating that "failure to make an appointment in the next 30 days will be considered a break down in our patient provider relationship and may result in a discharge from our practice." Before 30 days passed I called ProHealth and made an appointment with Dr. Kyrcz. The very next day I received another threatening letter. I threw it away thinking it was probably in the mail before I made my appointment. Today I received "certified-mail" copy of the original two letters threatening to discharge me. What is up with ProHealth? I've never ever had any problems with Dr. Kyrcz nor his staff in office. But since ProHealth has taken over things are definitely not being handled well. read more

I've been coming to Guilford Family Practice for years, but after this morning will never come back and will tell my family to not come back either. I love the doctors and nurses, but I'm done with the horrible customer service out front. Waiting room times kept getting longer, only to be seen for maybe 5 minutes in the room and then rushed out. I wanted to talk to someone about potential heart problems, so I tried to make an appointment. After never hearing back on their patient portal that they've pushed so hard to get patients to use, I finally got ahold of someone on the phone and made an appointment for early in the morning. I was a few minutes late to the appointment (maybe by 10 minutes, I got stuck behind a school bus), and the receptionist told me I would have reschedule because the doctor only has 15 minutes appointments and her next appointment was already there. Seriously? I've sat in their rooms for 10-15 minutes before the doctors have ever shown up before, and that's not including the wait time out in the waiting room. I'd love to know what everyone was doing all the times I've just waited around. There's been plenty of times I've shown up and the doctor or nurse wasn't even in the building yet either. I called another practice and they fit me in right away. I'll wait a few more days to go see someone who actually values their patients' time as well. read more