When this shop first opened up, I brought in a guitar for a quick pickup swap. It didn't work when…read moreI got it back. I put the original pickups back in it and it worked fine. They didn't even tell me that they had problems. Recently, after saying I'd be taken care of over the phone and shaking my hand when I arrived to the store, he handed my amp over to a new hire who gave me a laughable quote for the sell. Caleb was his name, I'm pretty sure. Good luck to anyone visiting this spot. (I've never had a problem dealing with Juan though).

Worst customer service I have ever experienced in my life .. I walked in with my 9 yr old daughter…read morethis evening after work about 6pm 7/30/25 Not one person greeted me in any way, I walked around looking for a 1st guitar for my daughter, thinking surely someone will walk up and ask if I need help.. nope As I walk past an employee I say "hey how you doing sir " Nothing .. nope response at all.. I'm like ok maybe he's having a bad day.. no worries ! Then after 20 min or so I find a guitar for her, on my own. I'm carrying it around looking for a strap for the guitar.. I ask the employee cause I see no prices.. "are all these straps the same price ?" He chuckles and says "oh no not at all" and walks away.. so I find the price on my own.. pick one out and grab some picks.. I'm headed to the counter and the same guy who said Oh No and walked off approaches me and says " hey is that a used Yamaha? " I say "yes " he says "oh I have some terrible news" I say oh yea what's that? He says "it just sold on line " smfh I just handed him everything in my hands and walked the fuck out steaming mad.. I would have been out of here if anyone would have helped me.. I'll never return .. I'll share my experience with everyone I can .. and I'll never recommend this place to anyone ever.. I wish I had 2 more hands to give this place 4

It's 1:45 pm and I showed up at the store, the sign on the door plainly states open 11-6 and closed…read morefrom 2-3pm for lunch. Store was closed, so their hours are apparently whatever they choose them to be, when I called they were rude and unhelpful, avoid this place there are too many other options to deal with crappy service and unpredictable hours

Very friendly staff ! Great selection! Great customer service ! I have been a faithful customer for…read moreseveral years . There are other music stores in Greenville but, McFadyen is the best by far! The have everything for any music need you may have . From beginner to professional! They also carry a large selection sound systems for churches , bands or individual musicians. They get 5 stars for me !

My children have taken music lessons here for several years. The staff is wonderful. They are all…read moremusicians and love to teach. Excellent with beginners as well as advanced students. Not only can they teach music, they carry a full line of instruments and servic the instruments as well. Not only are they very knowledgeable, they make learning fun. Recommend them without any reservation.

Great place to learn music, very welcoming atmosphere. Tony is a great instructor to work and learn…read moreguitar with.

Very poor customer service. I would not recommend this business to any one!! When I initially…read morewalked in I was not greeted. So I then approached the desk still no response from the clerk. I assume whatever he was looking at on his phone was more important. I immediately left out!

Daughter is taking FLUTE LESSONS at Music&Arts. Her teacher is doing an exceptional job in teaching…read moreher what they don't have time for in school. After four weeks, 30 Min. lesson per week we can see a big improvement with her playing! So happy Music&Arts is providing these lessons and that they have such a wonderful, knowledgeable teacher!!!!! THANK YOU.