The former Ken Stanton Music is now a Music & Arts. I was happy to see they are still a well…read morestocked full service music store. My son needed to pick up an acoustic guitar and the staff could not have been more helpful. They had a roomful of choices and expertise on each. Store manager Jon Bon insisted on restringing the floor model for him. He and Billy Darling have been on the staff for decades. Added a hard case and off we went. Great experiences like that you can't get online.

The selection in the store is good. But they have some big corporate issues. The phone system…read moregives an open message when the store is closed. Google hours are incorrect. There is no voice mail. Service phone often rings for 20 rings (gave up after then) and never is answered. The people in the store know about these problems, but the corporate office does nothing to fix it. The corporate call center went so far as to tell me they couldn't control the hours on Google. What? Again, less than stellar workers. Also, personnel is not properly trained. ie: I was told I could get a flute repair done in a week, then I found out it was a month...after I flew to the USA with my flute from another country. So, I bought a new flute. I asked the service department to check it over completely as I did not live in the USA and wanted to make sure there were no issues. Note this was a rather expensive silver flute. They gave it to me saying it was perfect. Well, it wasn't! The interior was filthy...used. The f# key leaks. I am flying back to the USA. It took me 12 phone calls including 2 useless calls to the call center before I could speak to someone. I was promised a call back from the call center in 40 minutes. Never called. Bottom line is, good selection, knowledgeable sales people, lousy service and not the brightest in the call center. I think some of the staff is good at some of the stores, but really, they need training.

Great people! Owners ate very knowledgeable and can help in decision making about what instrument…read moreyour child should play. My son has begun his 4th year of percussion with them. Paul is the absolute best percussion instructor! He's easy to work with and my son loves him! My 6 year old is in her second year of taking piano lessons there. She is so excited about practicing and going to her class with Ms Karen! Karen is an amazing person with children. So positive and encouraging. So happy that their location is so close to home. We are blessed!

My son decided to try band for his 6th grade year and Jennings came highly recommended. Renting his…read morealto sax was a quick and painless process. The instrument and case were in impeccable condition and the staff was extremely helpful. I strongly suggest adding the insurance to your rental for $10 extra a month. His sax broke at one point and all I had to do was drop it off, get a temporary replacement and wait a week for them to fix it. Easy peasy. The return was just as easy as the rental. Should he decide to continue with band, I'll be back!

I bought my professional model flute from Allison and Dane 21 years ago. Allison was patient,…read moreshowed me several different models, and I came away with a beautiful flute that I still play today. I also bought my professional model piccolo from them. If you are looking for a flute, Allison is your person. She knows the flute as well as anyone I know, and I've been around the block a few times. She will make sure you are fitted with a flute that gives you the kind of response and tone that is best for you, and that will give you many years of pleasure playing. Go for it.

I cannot say enough good things about my experience with Alison and Dane at Whipkey's Music. I…read morerented a flute from them as an adult beginner and took some lessons by FaceTime. Alison was patient and positive; she's a gifted teacher with an encouraging manner. So after a few months I decided I wanted to stick with the flute, in great part because my cat likes to listen. It's all about the cats, right? So I wanted a nicer flute of my own. Alison had my try many different brands and types of flutes, listening with her experience to zero in on the flute that is just right for me. The process extended over 3 visits and a couple of months. Alison is a zero-pressure salesperson, more of a spirit guide through the world of flute. This is less like a retail experience and more like having a master tailor help to make a perfect suit. Today is New Flute Day. I cannot wait to get home and see if the kitty loves it too! Thank you Alison!

I'm a music student who plays Cello at Kennesaw State University. I went to John's Violin Company…read moreto get a posture peg installed on my cello, and for a sound adjustment. When I entered the shop, Diego was very inviting. Chris's communication, intelligence and honesty about what he needed to change on my instrument was comforting. He found some small and critical flaws in my instrument's body, and optimized them for a significantly more resonant sound. He even gave me a discount since I am a college student, and I am so thankful for their help!! Consider making a drive to John's Violin Company, as you will not regret it.

Gorgeous store and instruments. The owner, Chris, works everyday and has put his heart into this…read morestore, and it shows. Very knowledgeable and kind! Can't find better instruments in town!

Came here looking for my daughter's first bass. Had been to other "chain" stores, but couldn't find…read morethe right one, or one in our budget. So glad we stopped in. Doug got us hooked up with all the accessories we needed AND, my daughter found the bass she wanted. Everything priced way under what I expected to shell out. Expert advice & sales.

From the owner: Retail chain selling musical instruments, audio gear & accessories, with rental & repair services,…read moreand in-house lessons.