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Gulf Coast Chevrolet Buick GMC

3.0 (31 reviews)
Closed 9:00 am - 8:00 pm

Services - Gulf Coast Chevrolet Buick GMC

Check engine light

Engine oil light diagnosis

Auto general diagnosis

20 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Reply to the dealership's generic non-apology response.

Our (Husband primarily drives) 2020 Sierra Denali has been at this repair shop for almost 2 months. The AC went out suddenly just before we left for an overseas trip in April. When we returned the check engine light came on and the engine sounded like it was gasping for air. We took it directly to the nearest dealership which happened to be Gulf Coast, as we recently moved to a new home. We told them about both problems at drop off. After about 24 hrs, we were told that "metal is in the oil" and they need to basically rebuild the engine. We inquired how metal can get into the oil as we have always taken the vehicle to a certified GMC or Chevy dealership for any and all of our vehicle's needs. They said it was likely a manufacturers issue and it will be covered. We asked about a loaner or rental and they told us we can get one at enterprise. We advised that we need a pickup as the vehicle is used for our business. It took over 1 week for enterprise to give us a truck due to availability. Though it was annoying, we did not make it an issue because that was out of their control. Fast forward 1 month (with the only communication being when we called to inquire after 2 weeks of hearing nothing) we get the call to pick up the truck. The AC still wasn't working and my husband was quoted over $2000.00 to fix the AC but after not having the truck for a month, he decided he would take it to the original dealership we bought the truck from. 24 hrs after picking up the truck, the service department calls us to ask us to bring the truck back in because they forgot to record a number of a part on the engine. We graciously drove the 20 minutes for them to write something down. 1 week later, the check engine light comes on again and the truck starts to stall. We take it back and I spoke to Alex, service manager, who informed me that it was the crankshaft bearings that originally failed but they were replaced so he's unsure why the check engine light would come on again. 1 week later we again get a call that the truck is ready. We drove the truck for 1 week (no more than 25-30miles/day) before the check engine light came on again and it had several "hard" starts. We took it back to gulf coast. Another week goes by and the truck is ready for pick up. This time my husband made it as far as the gas station a few miles away (they gave him back his truck with less than 100 miles when he took it in with over 140 ) when it stalled again. He took it right back. After several calls and emails to GM necessitated by the LACK off communication by Gulf Coast staff, hubby received a call from Craig asking him a set of irrelevant questions such as why did he even bring his truck to his dealership. Gulf Coast is still in possession of our vehicle. We were told we could pick it up today but were not given a time. We called at 130pm and we were told that someone would call back. At 330pm, we tried calling back but we keep getting a busy signal. I missed some details about the loaner vehicle we are currently in and the conversations with GM executive resolutions but this review is getting pretty long. Though the original fault lies with the manufacturer GM, Craig's dealership has handled this repair poorly. *Summary* Extremely poor communication extends from front desk to management. Disregard for customer's time. Incomplete service. *Edited to add pictures of my response to their reply from Facebook and updates. I received a call from Alex, service manager, a few minutes before 5 pm to notify me that the vehicle will be ready on Monday and that they no longer want to do business with me due to my online review. Please note they still have my vehicle and told me they no longer want to do business with me but are publicly posting online that my vehicle will be ready on Monday. They also accused me of spamming their Facebook page, deleted my comments and attempted to block me and my Facebook review. I'm still blocked on Instagram at the time of this edit.

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Peter K.

Thank you so much Donna! We appreciate the review!

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Thank you so much Eric!

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4 years ago

After some time and with the help of Service Manager Mark Thomas and Cadillac Corporate my Car was fixed. (A/C and Cue Screen)

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Review Highlights - Gulf Coast Chevrolet Buick GMC

Cameron did a great job with us and had the patience while we were looking at trucks and discussing numbers.

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Yaklin Chrysler Dodge Jeep Ram of Angleton

Yaklin Chrysler Dodge Jeep Ram of Angleton

1.4
(12 reviews)

Zero stars would be too good for these people. THIS IS LONG, BUT PLEASE READ TO THE END! I ordered…read morea new truck from them late last year. I went over the order with their "finance manager," Bernie, and agreed to a price. Several months later, Bernie called and said the truck was delivered to the store and ready to go. We arranged to meet the next Saturday to take delivery. I took it out for a test drive, during which time, he told me he had been with Yaklin for several years and what a great guy Yaklin was. Back at the dealership, we sit down to do the paperwork. As soon as we sit down, Bernie tells me the price went up $500 from the originally agreed on price. I should have walked out right then, seeing they weren't dealing in good faith. But, I had waited months for this one to get delivered, and it might be even longer to get another one built. So I sucked it up and agreed to the price increase. They then seriously lowballed the trade on my old truck, but once again, they sort of had me over a barrel. We went through all the paperwork, and I wrote them a check for the agreed on amount and took delivery of the truck. Five days later, after the check had cleared, Bernie calls and demands that I come back and give them another $5000+. They had made a mistake and wanted me to pay for it. I told him I had paid exactly what they asked for, without even attempting to haggle, and I had no intention of paying another cent. Shortly thereafter, the General Manager, Brandon, called and made the same demand. I explained again that I had paid the full contract price, and they had cashed the check. Contract complete. He stated that they would not register or title the vehicle until I paid. I explained that they could not do that under Texas law and that I would file a complaint with the Attorney General if they failed to do so. He said he would get with his management. I never heard from him again. After 90 days, I filed a complaint. The AG's office pursued the complaint and forced them to provide title and registration about 30 days later. When I went to get the plates, Bernie confronted me and stated that he had had to pay the $5000 out of his own pocket. I told him that some times you make mistakes and have to pay for them. In the following months, I received lawyer letters threatening to sue me if I didn't pay the $5000. Eventually, they did, in fact, sue me. I tried to offer a settlement, just to make it go away and to keep me from paying more than it was worth in lawyers' fees. They rejected a 50/50 split. Their lawyers told me that Mr. Yaklin had told them that he had lots of money and he would spend all he needed to to make me pay this. He told them that they felt like I "took advantage of a new sales associate." Pretty ironic coming from a car dealer who literally does it to their customers every day. I spoke to several lawyers who all said I had a very strong case, but you always stand a chance of losing, and if I did, this would cost much more than $5000 to litigate. I eventually settled for the $5000. I am aware of at least one other case where they sued a buyer because they screwed up the paperwork, and the buyer was forced to settle. They had months to prepare the paperwork and complete all due diligence, but they think that I somehow "took advantage of them." You never expect much integrity from a car dealer, but these scumbags bring it to a whole new level. STAY AWAY! AND TELL YOUR FRIENDS!

The is the worst experience I've ever had from any service department. The service manager got…read moreupset with me after I (the customer)corrected him, he started speaking louder trying to act tough in front of his staff. This guy wouldn't stop. I felt so uncomfortable that I had to make a quick exist. I WOULD'NT SUGGEST THIS SERVICE DEPARTMENT TO ANYONE!!

Gulf Coast Chevrolet Buick GMC - car_dealers - Updated July 2026

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