This is just an ad on from the other. In spite that I was told I was getting a modular home. It is not considered one because they did not put cement underneath it first they strapped it down like a freaking mobile home so I paid a lot of extra for nothing good. The tiny hot water tank will not even feel the normal bathtub for a bath much less the garden tub being useless. Maybe it'll be nice as a pond one day for someone. I just say don't do it go to someone reputable that's still around like Cosgrove that gives you a decent house and you don't have to deal with all this bullshit of not being able to get Solar And other nice things because it's considered a mobile home read more

I'm taking this time to say how amazing is Bill Latta, he works here and he helped me out so much, my first home I had really no idea where to start and not only they have amazing quality homes but the service is just above and beyond. Thanks Bill and the company for such great excellent work you're putting on. And when I say he went above and beyond seriously he gave me a lot of insight that no other did and I checked a few places to buy a house. Just excellent service. Totally recommend them! Thanks again and hope to see you again in Homosassa! read more

There is some appearance of good on their website and in person communications, but it essentially stops there. Follow through on promises consist of one delay followed by another or no action at all. Our first impression was great and we decided to purchase our new home last year (September 2019) with hopes of occupancy by Christmas. The home was a lot model so no delay on construction. Closed in November and knew that Christmas was unlikely but felt confident that mid-January was easily doable. Delay upon delay resulted in a March occupancy with work yet to be completed. Final land grading was never done so we are doing it ourselves a bit at a time. Difficult for a couple in our 70's. Bulge in flooring we were told was a simple floor joist that needed to be aligned and would be complete in a couple of weeks. Here it is late September 2020 and still not completed. Have since been told that the frame is damaged. Waiting on factory to make correction. A cover to the front of the air handler is missing and has been since delivery of the home. Told no problem we will get you one. Gainey patched the handler "temporarily" with plastic but the electric bill shows it is not efficient. Many calls and emails with still no answer from them. Now our phone calls and emails receive no response. Extremely poor customer service and not at all what we were first provided. There are other issues but to go on would make this review too long for another to read. The bottom line is to shop around and get real life referrals. Gainey Homes is not what they pretend to be!! read more

Worst experience of Our Lives. The sales staff keeps on turning over so they never know what's going on. They constantly forgot about us and took over a year to get out of Permitting straightened out cuz they forgot to do it or check on it. And would lie constantly as to what was going on. Documentation to prove it correspondence with the permit Department. Salesman tried to take us for an extra $56,000. Communication with them is impossible takes forever for anybody to get back to you. I've been in contact with other customers that hurt in my area because of their frustration with American Modular they reached out to meet me to sue them as a group. read more

While we signed a contract with Gainey, there was also time guidelines in the paperwork and land improvements to be done. The pre-approved land improvements listed specific things to be done and still waiting on the completion of one of them, that you have been paid for. The time guidelines, that you specify, were way out of line as it too over twice as long. We had a CO from the county, but still had mold in the house and interior not completed(carpet installation, drywall work, plumbing not fully hooked up, HVAC system didnt function) But yet, Gainey and 21st insisted that we move in. Odd, that the name posting the reply is Matt Gainey, the owner, when in fact it's not Matt, but the office girl. read more

I would never recommend Gainey Custom Homes. Worst home buying experience in 52 years of marriage. We continue to have more problems that are costing us a small fortune after moving in,because they did not follow plans/drawings that were sent in to the county. Our electric is on the opposite side of the home that was drawn up. This is only one issue of many. Culvert was a disaster !! Don't buy from Gainey. You will definitely be sorry as we are? read more

I would not go to this place and do business. They will talk a good talk and want you to put a deposit down on a home telling you an approval is coming for financing. If that approval does not come through or they get one it will be an an outrageous payment. All I can say is kiss that deposit good bye as they will not call you back, respond to emails nor talk to you. If you are going to buy a modular home, I would look other places. They claim they are a Christian company but do not act like one!! read more

We began our search for our retirement home over a year ago, there were so many home centers, and too many choices. We must have changed our minds at least 20 times. We visited several factories which provided us with a good education on how these homes are assembled. It would have been very easy for us to buy a house that was twice as large as our needs and while we could afford a much larger home we had a number that we decided to stick to. We visited every home center in both Crystal River and Homosassa including Gainey Custom Homes, which is when we met Roscoe, who is extremely knowledgeable about the process and product he sells, he was the difference between all others we spoke to at all of the places we visited. We drove him crazy with all of our questions and made him walk through all of the inventory and several times, we wore this guy out. He could see how indecisive we were and recommended we look at a model that was on the way. The advantage here was that the home would be available very quickly; only a few weeks away. We had our own lot, but with no utilities, so we had Gainey manage the whole job. Enter Lisha, (Gainey account manager), she took the ball and coordinated with the permitting folks, the home installers, plumbers, electrician, well and HVAC folks. She was relentless in chasing down the sub contractors, who are sometimes unresponsive. Did we have bumps....absolutely. Did the Gainey team resolve every one...yes. Were they aggressive at solving every one...to our complete satisfaction. What was most impressive was the Gainey team and how interacted with each other, if one was out another would step in. None of this would happen without Matt Gainey's leadership, he rolled up his sleeves and showed up at our property numerous times to insure the jobs were being done correctly. So would we do it again? Without Hesitation. We are so grateful for all of those who worked so hard to give us a place that we will enjoy in our retirement. Thank you Gainey, Thank you Gainey. The Lawrences, Homosassa Springs read more

if your thinking about going with gainey homes do your homework. check google check bbb and check yelp. awful experience with them. we were suppose to get central heat and air all we got is air. do you think they fixed it of course not. we are still waiting for the contractors that gainey hired to call. diane was suppose to reach them and have them call us. 5 months later diane we are still waiting for that call. still no heat in our home. the first thing that comes out of the sales man mouth is we are not responsible for the contractors that they hire. (they hire the contractors) then when trying to use your own contractor they say no its best to stick with ours, cause they know the business. really!!!! the only person we didn't have trouble with was withlaccoohee electric. the people that put the well in, put it where it was easiest for them. dont bother calling the customer to ask they're opinion just do what they want. contractors that they hire come in and tear up the floors we have marks on the floors stains on the carpet the first day we moved in it rained and the leaks were everywhere. bringing in our home they messed up with a tree and the siding never got fixed till my husband done it himself. the siding on the other side is coming off now. gainey homes dont give a damn about you. the owner matt g come in the office one day while my husband was there bouncing a ball telling my husband very cocky i just paid your impact fee's. um excuse me, but we were grandfather in so we have no impact fee's and your telling us someone else's business. i could keep going but what the point. the only good thing that happen was s&e came and and done they're part. which is usually who gainey blames is someone else. keep driving dont go to them not a good company!! read more

freezing!!! been in our home for 4 months and still dont have heat. the first thing that comes out of the salesman and woman's mouths are not responsible for contractors (that we hire) when you buy and pay so much money for a home you would think your getting what you buy. still waiting on heating for our home. then they sell a home knowing that the counter tops were discontinued( and was told that by another young saleswoman that works at gainey) they wait till all the cabinets floors island all in then call you and tell you. oh sorry counter tops d/c you'll have to come pick from a small selection that we have. come to put in our well, it cant be put where we want it. instead of them calling and asking us, they place the well, easy access for the company. didn't even give the customer a chance just placed it where it was easy for them. they tell you things will be done in 4 months tops. well they didnt even have a project manager, gosh knows how they were doing the other customer homes. owner comes in bouncing a ball and tells my husband i just paid your impact fees. excuse me no you didnt we were grandfather in and you just told another customer someone else's business. not a happy customer. if you go with this company. dot your i's and cross your t's. cause they dont do nothing fast and they tell ya up front not responsible for the contractors that we hire................................................................................................ read more