Besser Renovation was installing a new roof at my next-door neighbor's house when -- surprise! -- a…read moregenerous amount of old shingles and wood debris came flying into my yard. After bringing it to their attention, they promptly came over and cleaned up the mess. Problem solved? Not quite. Later that day, I discovered my AC wasn't working. Turns out some of that flying debris had hit the outdoor unit. I had to call an HVAC technician, who confirmed that the outer shell was dented. Thankfully, it was a "simple" fix -- just some rebending of the frame -- but it still cost me $100. Naturally, I reached out to Mitchell Besser to ask for reimbursement, given that the damage was clearly caused by his crew's carelessness. And guess what? He refused. So, if you enjoy paying out of pocket for repairs caused by other people's negligence, Besser Renovation might just be the perfect contractor for you. Hire at your own risk.

TLDR: Working with this company only led to seven weeks of unprofessionalism and prolonged damage…read moreto my home. I cannot recommend a company this evasive and so lacking in transparency, so I urge folks to look elsewhere. We purchased a house in April with an entirely new roof replaced by Besser as part of closing. We had no say in the company. The only record of their workmanship warranty was a screenshot of an email from one of the owners mentioning it lasted 7 years and had no documentation. The timeline of my interactions with Besser: - July 8th (Hurricane Beryl hits Houston): We wake up to a leak on the edge of our skylight that damaged the drywall. I emailed asking to be put on the schedule, understanding I would take low priority due to it only being one leak. I send a picture of the leak and the original invoice for reference. - July 18: I sent a quick follow-up having heard nothing. - July 19: Jennifer emails apologizing for the delay and that I could not be put on the schedule for a few weeks, but to let her know if I was still interested, and we could look for availability. I reply immediately and say I'm still interested, because I believe the damage could fall under the warranty. This was the first time I mentioned the warranty. - July 29: I have not heard back so I send another email to check in. She responds, apologizing, and saying she might be able to get a crew out that week. I said that's great and ask when can I expect them. Crickets. - August 8: I call Jennifer's number and Besser's main number, leaving a message. No response from either. - August 12: I email asking when we can be put on the schedule, even if it's three weeks from now. I just need something to plan on and get this project going now over a month from first contact. I call Besser's main line. No one picks up and no one calls back. - August 13: I call Besser twice and no one picks up. - August 14: I send a follow up email. She responds she's doing her best to get me on the schedule, but the damage isn't covered by the warranty since they didn't replace the skylight. She also needs to get her interiors guy's availability. This is the first I've heard that this warranty is not viable and I tell her I'm skeptical about that, because of the leak's position. But, I take it as progress and tell her I'll work on getting a second opinion's evaluation while she continues to work on scheduling her team. That same day I call WABO Roofing and, in stark contrast to Besser, were at my house in two hours after my initial call. They presented photos, took a video, and an estimate detailing how the intense winds lifted the shingles and exposed the flashing to rain due to a lack of sealant. August 27: By now, Besser had still not reached out to me. I forwarded the visuals given to me by WABO and explain how no damage was done to the skylight and the water came in beneath it. Since Besser redid the flashing, it was sensical this could fall under the warranty. I asked them to advise on next steps. Jennifer responds and disagrees that the evidence is sufficient, but more importantly, the "directional rain with 100+ mph wind during the hurricane...[voided] any workmanship warranty the previous homeowner had". Frankly, this is understandable. Beryl was a monster. What's not understandable is why they didn't mention the warranty was voided on July 19th when I first brought it up. They knew the damage was from Hurricane Beryl, so why not mention hurricanes void workmanship? Better yet, have a basic one-sheet document disclaiming what does and doesn't fall under the warranty. This is bare minimum business etiquette and know-how for streamlining communication and positive customer experience. I wouldn't have had to even contact them in the first place if they prepared basic documentation. I can't stress how seven weeks of chasing them down with nothing to show for it has left me feeling so exhausted and defeated. Being a first-time homeowner, I try to reframe every hard time as a learning experience. Unfortunately, I learned a lot with Besser.

Brandon Gassaway with Greenworks was professional and timely in performing my roof inspection. I…read morewould recommend him and Greenworks to anyone.

Overall okay. I…read moreliked the inspector: B+, Thorough inspection and competitive pricing, but home inspection took 6 hours when we were quoted 3:30 hours, and our inspector didn't really talk to us about any of the things he saw in the house, just kinda left us to dig through the report. Scheduling team: C, when there were scheduling issues when an inspector couldn't make it out, they scheduled me for the next day without telling me and said "I agreed over the phone" when I had asked if they had other times/inspectors available over the weekend and they said they'd call back over the phone to let me know, but never did (prompting me to call them after a few hours).

Fair pricing fast and reliable Honest saved me replacement…read moreof a new roof Knew exactly where the leak was sent me photos and did the work right there

I am updating my original review from 2022 now four years later. Larry is still the best! He got…read moreout to us quickly to address a leak in our roof - beating an incoming rain storm. He was very thorough and provided me with tons of photos of the work he did on the roof. He was also great at communicating and keeping me up to date leading up to and during the repairs. I can't recommend him enough!

We used them to get a referral for a home inspection specialist, and the whole process was quick,…read moresmooth, and super professional. They actually answered and arranged the appointment via text around 9pm, which totally surprised us. In a good way. Most places wouldn't even bother responding that late. The owner was pleasant, responsive, and got us connected right away. It was such a relief to have someone reliable handle the referral quickly. 5 stars all the way. Professional, helpful, and on top of it. Would absolutely use again.

Texas House Check responded to my request for quote quickly and came out the next day to inspect a…read morehome I was under contract to buy. I just purchased the basic inspection which was quite thorough. The detailed report allowed me to make a decision as to whether I would purchase the property. It's a father and son team who work together--which allows them to complete an inspection in half the time. I highly recommend Texas House Check for your next home inspection.

Hernandez Roofing & Siding did an amazing job! Their bid was fair, and their quality of work,…read moreprofessionalism and communication top-notch!!! I received photos and videos, including drone shots, throughout the day as they replaced my roof. They showed me close up shots of all the replaced vents, flashing and caulking when done! Their clean-up was impeccable, not one shred of trash was found!!! I am so impressed & will recommend them to all my friends!!!

I had a sudden roof leak during a storm. The company responded quickly and sent a crew when the…read moreweather broke. They charged a reasonable fee to tarp the leak and inspect the roof.

Excellent work. Came and fixed out leak. Workers are very nice too. Would recommend. Thanks.read more

Caleb came out to evaluate my roof in Alvin and I couldn't be more impressed. He was right on time,…read moreextremely knowledgeable, and took the time to clearly explain everything. He provided three detailed pricing options in a thorough report and on top of that, he's unbelievably nice and professional. I 100% recommend Caleb to anyone needing roofing services!

I used Onit Roofing and could not be happier with my choice. I had a few leaks in roof and…read morescheduled them for an inspection and quote. They promptly scheduled me within 2 days and walked me through the possible causes of the leaks and also recommended a full roof tuneup. The price was very reasonable and the quality of work was top notch. I had to have them come out a couple more times for one spot on our roof that kept leaking in our attic and they came out to fix it with no questions asked and no additional cost. They stand by their work and word. I worked with Josh Dill for the inspection and follow up fixes and he was excellent. Responded promptly and was very nice. I could not recommend them enough. I will be using them for any future roof work I will potentially need done.

We called Onit Roofing after noticing a small leak in our living room ceiling...Their…read morerepresentative...Whitney...came out and did a thorough roof inspection...quickly identifying that the builders of our back patio addition had done a poor job on the roof...She gave us a fair quote and scheduled her crew for Saturday morning at 7:30 a.m. The team arrived on time...was very professional...and explained exactly what repairs they made...After finishing...they cleaned up all the trash and debris...leaving the area spotless...Whitney later followed up and sent us pictures of the completed repairs. My wife and I are very pleased with the quality of the work and felt the price was very reasonable...We strongly recommend Onit Roofing to anyone needing roof repairs done right.

Unfortunately, I have to update my initial review because of some missed items the inspector should…read morehave caught. This is the most serious and could have resulted in a fire! The dryer plug was shorted out and melted, why didn't the inspector investigate why the breaker was tripped? The dishwasher is non functioning and missing major parts such as the lower spray arm. I'm not an inspector or a dishwasher repairman but even I found this one to be just: how could you miss this??? The burners on the stove had a broken connection on one and melted wires. Once again something that should have easily been found had the inspector tested the stove/oven. I think this company razzle dazzles you with their fancy thermal imaging but in the end they did not provide a thorough and SAFE home inspection. Will never recommend or use again.

Being a Realtor, time is of the essence and GC Home Inspections offers short notice scheduling and…read morereasonable prices which includes all the bells and whistles. Chad does quality, thorough work with fast turnaround time sending the finished inspection report out. A+ in my opinion. Will surely seek out their services in the future. Thanks again. Carmen P.