I took a very sick kitty in an emergency to this clinic because they were the only ones available. The care was adequate, but the environment was cold, and I didn't get any warm fuzzies from the staff. (Maybe if it's a dog, they are nicer, because all the stuff in their waiting area is for and about dogs.) When I went back two days later to take the kitty home, the bill was almost $700. There wasn't even any surgery! (My regular vet charged less than half that much for cancer surgery on another cat.) There was, however, an unnecessary test for FELV/FIV that I did not request nor consent to - to the tune of $80. My cats do not go outdoors, and they have been tested in the past, but no one asked me about that! To top it all off, they wouldn't release the cat until I paid in full. They HAVE NO PAYMENT PLANS. If you are not wealthy or don't have a credit card, forget it. I got really upset, because in this part of the country, vets understand their working class clientele and have payment plans. There was no empathy whatsoever, only a broken record of you have to pay in full. The nurse said that if I couldn't get some "care credit" account, which is a credit card they use as their "payment plan", then why should they even accept my check!!! They wanted me to go get cash. The nurse was very ugly about my finances, and basically told me if I couldn't get the credit card, then I was irresponsible and a deadbeat. I told them they could call my regular vet to check on my financial responsibility - goodness knows he's seen enough of my and my checkbook over the years. They finally took my check and let me take my cat, but told me never to return - as if they have to worry about THAT! I don't think they care at all about animals - they only care about the money. read more