Never coming back here I just got a ring here and asked to make it smaller for me , I came to pick…read moreup and this lady just handed the ring to me in plastic bag like if just paid 5 dollar ring no box no nothing she didn't even ask

Had some "old" gold I didn't wear anymore and some broken things. Was very impressed with the…read moreprofessionalism and knowledge. Very fair in comparison to other places I have experienced. Although it is quite a ways for me to drive - I took a repair there, because I feel I can trust them.

I went into this shop on January 2, I had checked a few other stores but they were closed due to…read morethe holiday. I was greeted by Cara but then primarily dealt with Phyllis. She sat down with me and took the time to go over all my options, work with my budget and most importantly be sure that I would have my ring in time for my wedding day (January 27). After trying on many rings, I finally found a perfect pick! She had to do some work in order to get the ring I wanted that was in budget and it was estimated to take 3 weeks to arrive (just in time for the wedding). Having not heard from them come the week of, I called and Phyllis said she would get to the bottom of it, the company swore it would be there by Thursday, pushing it a little because Thursday was the day before the wedding but I stayed hopeful as did Phyllis. Thursday morning came around and I was in the middle of my nail appointment when I received a call from Phyllis that the ring was stuck in customs (you read right) and I about lost it, not towards Phyllis or Cara (who I was then dealing with as well) because it wasn't their fault. They promised me that they wouldn't let me go without a ring and after what I'll assume was not the sweetest of conversations with the jewelry company shipping who clearly dropped the ball, they informed me that they would give me the ring I originally tried on in store for the same price I was quoted (which was much higher priced than the one that was stuck in customs) and charge me the price I was quoted (THATS UNHEARD OF FROM A JEWELRY STORE!). As if that wasn't already an incredible save, it being the day before my wedding I would be in the town we were getting married in and wouldn't be home until around 10pm, which is clearly after business hours. Phyllis stayed in touch with me all night and actually met up with me to be sure my ring was hand delivered and as beautiful as ever! Thank you so much Phyllis, Cara and everyone at Whalen that pulled together to be sure my day was perfect, I will definitely continue to be a loyal customer to you guys!

I purchased a wedding ring for my wife 9 years ago in 2017. She has taken it in for cleaning…read moreseveral times in the last 9 years, I think the cleaning is included for the life of the ring. Today she took itinerary for cleaning while I waited in the car for her. It normally takes 5 minutes or so, for some reason today it was taking much longer, I did not think anything about it. When she was walking to the car I noticed she kept looking at the ring as if something was wrong. When she got in the car she was visibly upset, I asked what was wrong. She said there was two stones missing from the ring. I looked at it and it did look a little different but I honestly don't know every little detail of the ring. We then went back in the store and who I guess was the manager, I did not ask any names had the jeweler come out and look at it. Apparently a diamond on each side of the ring supposedly came out during the cleaning process and the jeweler did not notice, funny how when she looked at the ring when my wife gave I to her and she said the ring was "perfect" then 20 minutes later its missing 2 diamonds. They then told us they came out during the cleaning process and would have to fish the diamonds out. After they "found" the diamonds they said they would repair it. We decided to take the ring to another jeweler and pay for it, we did not trust them to fix it, they barely even acknowledged they damaged it and acted as if they were doing us a favor. My advice to anyone out there looking to make a jewelry purchase, steer clear and go somewhere else.

: WE visited Lady Jeweler today. The owner Liz Cline was VERY nice, intelligent, articulate, kind…read moreand fair with her prices! Her jewelry is GORGEOUS! I only needed a repair today, but we WILL return when we want to buy jewelry!

I have utlitzed Lady Jeweler several times and find them wonderful. They have items ready on the…read moredate promised and the work is fantastic. I trust them all of my pieces, would definitely recommend. And I have not purchased a new piece but from looking at their cases, they have a wide selection of most anything you might want.

I dropped off my engagement ring last week to be dipped in Rhodium. They do it in house and don't…read moreneed to send it to a third party which for me, was wonderful. They tested my diamond before and after Jim dipped it. He did an incredible job and everyone I had an interaction within the store was so kind and helpful. It was also less expensive than most places.

I had 2 rings (on 2 different occasions) repaired here. Both repairs cost less than expected and…read moredone very quickly. Staff is very nice and knowledgeable. Picked up the second ring as they were just finishing the repair. When he brought it out he noticed that the gem stone was loose in the setting (not the reason I brought ring in for repair) and quickly fixed it! My friend, whose family are jewelers in Michigan, recommended them and I glad I had them repair my rings.

This is the epitome of an old fashion antique store…read more When I drove up and saw the building and signage I immediately knew this was going to be a great experience, the owners and sellers have done a terrific job in assembling a collection of interesting antiques and collectibles from the past. This store not only has a great layout and is very clean and organized its filled with really unique items from the past, quality is a good description of this place along with great pricing. After spending quite a bit of time sightseeing amongst the treasures I finally find a great piece, of course it was one of the few pieces I noticed with no price tag. I felt confident of the value so I approached the counter and ask to look at it and a price just my luck the owner told me that was a piece she treasured and it wasn't for sell it was just for display purposes. I had to ask what the "I don't want to sell it price" was well it didn't work this time so I left empty handed but I really enjoyed the tour and definitely will return if I'm back in the area. This is a must stop if your in Inverness and looking for something interesting to do.

We try to stop here each time we are in Inverness. Good little antique store. It doesn't seem to…read moreget much turnover and has some really large pieces for sale. We shop mainly for small items.

I called & spoke with Pat. If you're buying or selling silver, he has the best prices I've found in…read morethis area. To me, he also sounded like a guy who can be trusted. Jerry

I like that they have someone who can repair jewelry. I'm use to dealing with the Asian jewelers…read moreand sometimes the rates seem a little lower at Pats but I may be comparing apples to oranges. I still like Pat and the staff and use them often when I can't get to St Pete or Orlando.