I fell prey to Gustafson Industries' nefarious practices. The slick oil salesman head of the company, Ryan Gustafson, came to my home, looked me in the eyes and promised a quality new roof job, including small requests I had with regard to quality work expectations. They had a team of young non-english speaking workers, the head of which was between 22-24 years old. They created a flood in my kitchen when they made a hole in the roof right before a torrential rain. I insisted someone come and repair it before the weekend coming up. It was fixed, with no apology. Unlike their guarantee, I was not kept updated on each phase of the job. At the end of the project, they added $2,244 to the job with suspicious reasons. I asked for a short meeting to go over pics and charges, I was put off week after week by Ryan Gustafson. Then, to add insult to injury, after threatening me with a lien, and my paying their questionable amount the very next day, they took my check and put a lien on my house. Though some people were satisfied, I was not so lucky. They saw a senior citizen they could bamboozle. In the long run, I didn't get the deal they gaslighted me with, when they padded the bill at the end. Don't trust them! read more

What a company!! From the initial sales process to the completion of the job, Gustafson Roofing far exceeded my expectations. Smooth process throughout and the communication was top notch. The workmanship was outstanding and the job was started and finished in a very timely fashion compared to other companies I have seen around the neighborhood. I can not give Gustafson enough credit! Give them a call for any of your roofing needs! read more

This is one of the few reviews that I have ever written to congratulate the entire Gustafson Roofing Family for the outstanding service from start to finish. First I would like to thank Dave Korecky, Sales Consultant, who was our first contact. All through the project we were informed of the progress by Project Manager, Vinny, who oversaw the job from start to finish. Thank you so much for making this a great experience. Joe & Toni Mastrullo read more

They advertise all types of roof repair. They said immediately no to our flat roof Stop advertising on web site of all the wonderful things you don't want to do read more

Read contract carefully before signing. Get a copy at signing. Communication nonexistent. Unprofessional. Deceptive. Not reliable. Gustafson does good work but subcontractors don't. Be careful dealing with them. NO SUBCONTRACTORS!! read more

Gustafson Roofing ruined our home! They put different color trim on the same home, did shoddy carpentry work and will not honor their warranty. Mike Gustafson and Gustafson Industries and Gustafson Roofing have scammed us. Their employee comes by our home now screaming expletives- its all on video and very scary. The owner refuses to do anything about it! This company needs a visit by the BBB or some type of oversight. read more

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What a horrible, painful experience. Gustafson roofing must not be anyone's choice for a new roof. They are horribly unorganized...leadership is never available to speak and messages go unanswered. They lack any concern for delays or client concerns. If that isn't bad enough, I ended up paying 25% more than their quote to replace my roof. All of the "extra" hidden costs were never shared with me until after I paid in full and then received a final invoice with the significant extra expense. A final chapter to a terrible experience. read more

The company was reasonably priced in comparison to the other 3 estimates I received. Alfredo was such a huge help as well.  He explained every step on the first day as well as along the way.  He gave me piece of mind knowing that he was experienced.  He was so professional and friendly. read more

One of the sides of the roof that Gustafson installed is several colors. All the other sides of the roof are uniform. Gustafson refuses to redo the roof, claiming that it is a normal color variation from the same dye lot. However, if that were true, then the other sides of the roof would not look uniform. Moreover, when the representative from the tile manufacturer, Eagle, inspected our roof, he said that he was unable to explain why the tiles on the one side were different colors, because he said they were from the same dye lot. Gustafson's solution is to spray the roof with coloring, but Gustafson's owner attended a meeting where our community's ARC told Gustafson's owner that spraying any color on the roof is prohibited by HOA rules. We paid for a new roof, not one that is spray painted. We paid for a new roof where the tiles look like the uniform ones in the brochure they had us review, and not one that is spray painted. Gustafson said they wanted to try to match the mis-colored tiles, but if Gustafson can't match the tiles that allegedly are from the same dye lot, then they certainly can't match tiles from different dye lots. Now, Gustafson refuses to do anything, except for sending us invoices for complete payment. To make matters even worse, Gustafson also broke our new hose reel, and damaged our driveway. We told Gustafson to cover the driveway after their trucks accidentally stained it. They covered the driveway with metal plates the second time they were here. However, when they didn't cover the driveway the third time they were here, they broke pavers where we expanded the driveway last year, and their trucks caused the driveway to dip in. read more

worst customer service of any contractor i have ever called for help. totally blew me off. did our roof with replacing all the facia. then called for help and never got a call back. they suck. find another contractor read more

I do not understand the other reviews, this company was recommended they did a great job at repairing my roof and went beyond to find the right tiles for the repair. Quality was great and they were very responsive when service was requested. They also worked in my neighborhood doing other roofs. I do recommend this company! read more

I recently had a few tiles repaired and my roof painted by Gustafson. The roof was initially replaced by Gustafson by the previous owners, so the roof just needed a refresh. The work was completed and the roof looks superb. I found the staff easy to reach and I was able to get quick responses to my questions. I will definitely be using them again for our roofing needs. read more

Terrible company. After spending $16,000 for a new roof, we find out that we can't pass the insurance inspection for hurricane protection. The company states - that would have been extra. It was never mentioned or explained to us . If it had I'm sure we would have spent the extra 15%. Now insurance will cost $1000 more per year. Their agent ever said they don't explain that when you sign the cotract. WHAT!!!! read more

Completely inept at repairing or replacing a roof. Quality of work leaves much to be desired. Poor management and dishonest practices is why you should steer clear of this company. Many other better roofing companies out thete. read more

Stay Away. Referred by a friend; given repair quote & paid 50% deposit & told repair would be done in 3 weeks. Needed ++ prompting to schedule work. Charged 50% more in labor due to "hidden" cost of replacing the wood. Company rep didn't care we're dissatisfied. Neighbor has a leak, they never called her back. read more

They promised our new roof would be complete in March. It's now hurricane season and it's still not finished. Missing deadlines by a few weeks or even a month is one thing but this just outrageous. I gave up trying to call and get updates. I'm so frustrated with them and certainly would not recommend them read more

Gustafson Roofing did a fantastic job of estimating our roof replacement, setting a schedule & budget and sticking to them. While it was tough to find a matching roof tile to what we had and even longer to get them due to shortages, Gustafson kept us posted every step of the way. The installation was quick and neat. In addition, Yvon Grandbois went above and beyond expectations by taking the initiative to meet with our HOA to get their approval of the materials used. We will definitely use them again! read more

I had two sections of my roof that needed to be replaced and they did an excellent job. I had another contractor before and I kept on getting leaks into the kitchen area. GUSTAFSON was able to locate the problem and to stop the leaks and did a very professional job.They came back a couple times to check on it and I was completely satisfied. read more

I like this company. They repaired my roof about five years ago and since then I had another company come to give me a price for a new roof. That second company said the repairs were well done. I have had no problems since. They were responsive and professional. read more

I live in Santa Barbara, Boca Raton, this roofing company refused to remove roof tiles when requested in preparation for hurricane Dorian. This is inconsiderate and shows no respect for our residents. Had Dorian landed in South Florida, those tiles would have flown causing damage and compromising our safety. ABSOLUTELY DO NOT RECOMMEND! read more