I have been going to this doctor for almost 20 years. They have always been kind and able to…read morecomplete all of the yearly testing I require for my keratoconus and to keep an eye on my enlarged blood vessels for possible glaucoma that runs in my family. I just had an appointment today, and they were professional, prompt, and very nice. Everyone in the office had a smile and were very polite. The doc is really funny too

Horrible receptionist. Called to see what insurance they accepted. Why would anyone want to go to…read morean eye doctor when that's the first impression..I would never go to this eye doctor.

Sally and Nikki were two out of a handful of lovely, kind and nice people I interacted without…read morethroughout my appointment. Overall the everybody there made my visit enjoyable and I can't wait to come back and see them all again. I love being a VIP (patient) at Roberts Eye care in Vestal!

My optician was clueless with zero customer service skills. She spent 90 percent of the time on the…read morecomputer. She didn't check my pupil distance, did not recheck if my trifocals need any adjustment and never discussed options. I was there on the 5th of June and now found out that the lenses were not ordered until the 12th! They FINALLY arrived last week and the lens didn't fit my frame. Now the replacement is not due until August. Totally unsatisfactory. Go some where else to buy your glasses.

I met with sales associate Kathryn on 1/6/2026, and I asked questions about the different packages…read morethat they offered. I expressed that I was looking for a single pair of glasses with progressive lenses. Kathryn, pointed to the section that I needed, and I went looking for the glasses that suited me. I noticed immediately that all of the glasses and lenses were filthy. Some of the lenses had a dirty sticky residue, which I was not putting on my face. I looked at the premium frames on the other side of the store and saw that they were clean to touch and try on. I picked out a frame I liked and asked about the price, and other features. I ended up purchasing the glasses and paid for my purchase. I used cash as the method of payment, because that was all I had, and they didn't accept my insurance. I went in on 1/18/2026 to pick up my glasses and noticed immediately that the color I got was not what I ordered. And the lenses that I ordered didn't have the anti-glare/protective coating that I had requested. I decided just to leave it alone at that time, as I was already a month past needing the new prescription. I wore the glasses for 8 day's and noticed that when I would clean the lenses, the lense would pop out of the upper part of the metal frame, and there were these black spots that started to appear on the bottom of both lenses, that wouldn't come off when cleaning. I took the glasses back to America's Best on 1/28/2026 and I spoke to Diana, and showed her the issues that I was having, along with the glasses not being the color that I ordered, as well as not having the protective coating. Diana, told me that she didn't see the issues that I had pointed out, but also told me that the lenses popping out of the frame was normal.. I disagreed and requested a full refund. Diana, told me that I would receive a check by mail withing 1-3 weeks, not including weekends. I told Diana, that I paid in cash, as the receipt had showed, and I wanted cash back! Diana, stated that getting cash back wasn't going to happen. I asked to speak with a manager, or someone over her, and Diana stated that she was the manager. I will never do business with America's Best, or any of their other companies in the future, nor do I recommend anyone to do business with them. ( Google, states that America's Best offers a no questions asked full refund, between 30-120 day's from the purchase price, if the glasses were defective from the company. But does not state how you'll receive your refund.

The ladies who work here are absolute gems! They made everything easy and fast, one of the women…read morepicked out a pair of glasses for me that fit so well.. they have a knack for it.

Dr Colella is amazing. Totally old school and knows his stuff. Had 3 eye exams (2 done locally) and…read morenobody could get my prescription correct. Last ditch effort I really dug in and started researching who was the best. Dr Colella to the rescue. He gave me the most thorough eye exam I've ever had. He was kind and told me what he was doing and what the results meant. He spent 5 times more time with me than all 3 doctors combined. After being in the chair for 5 minutes I knew I came to the right place. He even stayed late on the day before a holiday for my exam. I couldn't be more pleased to be able to see again and any more thankful for Dr Colella.

A must for anyone considering eye surgery. I just had a…read moreLasik surgery yesterday, and rested my eyes post op per instructions. And just 1 day later I am so amazed how I now can see so crisp and clear and feel great, and am on my way to a smooth recovery. I must thank both Dr Sambursky and his amazing procedure team and support staff team for their professional, skilled, efficient, friendly and knowledgeable treatment to me. They all helped walk me through each step of surgery before, during, and after. And to add, their facility is top notch state of the art. I'm very thankful they were able to help me and my vision issues yesterday, today and in the ongoing future. Thank you so much. You are all 5 stars.

The office never communicated to me that my LASIK evaluation appt would require my eyes to be…read moredilated, so I showed up by myself and was unable to have the evaluation because I needed to drive myself back home afterwards. The office also messed up scheduling my LASIK surgery appt. I live in NC and I was only visiting NY to have this surgery, so when I made the appt they told me that my surgery was booked for the Monday immediately following my Wednesday evaluation. However during my evaluation, they told me that they did not have my surgery date scheduled and that they no longer could fit me in on Monday despite me driving all the way from NC for this procedure. After all this, they said they could just "reschedule me again for a later date" despite the fact I told them I don't live in the area and I only made the commute from NC to NY in order to have this procedure done. They then just casually told me "then you're free to leave." I'm an easy-going guy but this was extremely frustrating and I would not recommend this place to anyone. I'm very disappointed because I was looking forward to having LASIK done, and I'm very upset at all the time I wasted because of the poor communication and the scheduling failures of this office.

relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

I consider him to be part of my primary MD team. Knowledgable warm totally my kind of medicineread more

This is a new business…read more Dr. Christensen is extremely knowledgeable. And although he towers over most people, he comes through as very down to Earth. The employees at the front desk and optical are very helpful and patient. Dr Christensen is an EYE DOCTOR. He completed many years of schooling and training and it becomes very apparent very quickly. He knows his craft. I have recommended this practice to family and friends. Definitely consider giving Dr Christensen an opportunity to take care of your eyecare needs.