relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

Sally and Nikki were two out of a handful of lovely, kind and nice people I interacted without…read morethroughout my appointment. Overall the everybody there made my visit enjoyable and I can't wait to come back and see them all again. I love being a VIP (patient) at Roberts Eye care in Vestal!

When I called to make an appointment for my 89-year-old mother who suffers from Alzheimer's, I…read moreconfirmed her insurance and her address. The appointment was necessary due to her broken glasses. When her caretaker took her to the appointment they said they needed the card even though I was told it was on file. Sally then declined to have my mother seen by the doctor saying the doctor was behind schedule even though it was 5 minutes from them requesting the information and receiving it. They had arrived early for their appointment so they were less than 10 minutes from when they arrived to when the appointment was scheduled. This caused a great deal of distress and anxiety for my mother. She then required medication to calm down. The way they treated her was atrocious, unprofessional, unkind and completely unnecessary. They claimed they couldn't prove her age to prove she had Medicare. When you look at an 89-year-old woman with Alzheimer's you can certainly see she's over 65. To cause this distress and inconvenience is completely unacceptable. We were unable to get another appointment anywhere else in the near future so she has no glasses. I would not recommend them to anyone and I believe Sally needs some sensitivity training as well as some other training on being a professional. If I could give a negative one I would.

This is the second time we've wasted money at this location. We went there this time for a family…read moremember. The doctor doesn't listen super well, and the optician is even worse. If there's a problem, they want to blow it off and act like the customer is being unreasonable. They did give us a refund on the glasses but refused to refund the charges to the insurance. The optician there does not like any kind of pushback against what she says. When describing the problems we were having with a new pair of glasses (and asking for a refund), she didn't like it and accused me of being "aggressive." I was speaking fast, but I was definitely not raising my voice. I asked her a simple question about how lens shape interacts with cylinder orientation. The main thing I wanted to know is if 90 degrees is horizontal, but she couldn't answer. Instead, she told me I was "overthinking" it. I explained how I am an engineer who works with physics all the time, and she snapped back about how she's a licensed optician who deals with lenses all the time. Her response to me is code for "I don't understand what you're asking and don't want to deal with it." Actually, the doctor also told me I was "overthinking" it when I was talking to him about the prismatic effect that occurs at the fringes when you have cylindrical correction with large lenses. What is it with people who can't have a technical conversation in an area where they're supposed to be an expert? Is it unreasonable to expect eye doctors and opticians to be able to discuss really basic things about optics? There is an eye doctor I go to in Owego, Gary Williams, and he has no problem discussing these topics. He's patient and knowledgable and doesn't tell me I'm "overthinking" anything when I want to make sure I get the best possible eye prescription. I'll be taking my other family members there from now on.

They make sure in vestal NY target they write the prescription for the most expensive brands and…read morethen don't respond if you need to extend your prescription

I came here today for glasses. I already had my prescription. The young man who checked me in upon…read morearrival was very friendly and knowledgeable. It was a very quick and easy check-in. I had enough time to peruse the frames before my name was called. I was helped by a gentleman named Kevin, who was outstanding. He is highly knowledgeable and very friendly. My entire experience here was perfect.

After posting my now infamous review, Kelly (GM) gave me a call. She appreciated the sense of humor…read moreI obnoxiously hammered on with in the original review. Great sense of humor. Anyway, you don't need to know all the details, just that she acknowledged my frustration with the post-COVID corporate hellscape that is Centralized Human Resources Centers that Visionworks unsurprisingly takes part in. This is obviously beyond her control, but what WAS in her control was the kindness and humor she showed my wife and I in making things right. Each follow up was in kind, and we ended up purchasing a set of glasses in addition to the contacts. In a calamity of errors (it's hard to stop tripping down a set of stairs), the trial pair of contacts was in the wrong Rx, but this was quickly resolved with the on-site doctor. At that point, it was just funny, and we all had a good-ol Karen laugh about it. The gentleman who adjusted her glasses today was super kind. Once my wife - who's only period of rapid decision making has been saying yes to my proposal - had lunch and realized she needed a second adjustment just 20 minutes after these poor people thought they were finally rid of us, he happily made the necessary adjustments to the princess and the pea while Kelly hid from us behind her desk. Needless to say, we told her "see you real soon!" In conclusion, corporate center robots in no way represent the awesome human beings you will interface with at the store, and I encourage you to give this place your business. Just be sure to never let them know I sent you.

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.

Great eye exam and correct prescription . Got my glasses in about 8 days. Great customer service…read more Will def go again for next eye exam

Always a wait. Have a major billing issue and am getting absolutely no help from them. In fact, I…read moreactually had the insurance company intervene and they got no help from them either - they were given 2 non-working phone numbers. I also called Walmart Vision (not the store) and they were AWFUL. Everyone is passing the buck and I'm stuck with a balance bill. The store doesn't step in to help. It's a mess. Will steer clear of Walmart associated vision centers going forward, that's for sure.

I have been going to this doctor for almost 20 years. They have always been kind and able to…read morecomplete all of the yearly testing I require for my keratoconus and to keep an eye on my enlarged blood vessels for possible glaucoma that runs in my family. I just had an appointment today, and they were professional, prompt, and very nice. Everyone in the office had a smile and were very polite. The doc is really funny too

Horrible receptionist. Called to see what insurance they accepted. Why would anyone want to go to…read morean eye doctor when that's the first impression..I would never go to this eye doctor.

I met with sales associate Kathryn on 1/6/2026, and I asked questions about the different packages…read morethat they offered. I expressed that I was looking for a single pair of glasses with progressive lenses. Kathryn, pointed to the section that I needed, and I went looking for the glasses that suited me. I noticed immediately that all of the glasses and lenses were filthy. Some of the lenses had a dirty sticky residue, which I was not putting on my face. I looked at the premium frames on the other side of the store and saw that they were clean to touch and try on. I picked out a frame I liked and asked about the price, and other features. I ended up purchasing the glasses and paid for my purchase. I used cash as the method of payment, because that was all I had, and they didn't accept my insurance. I went in on 1/18/2026 to pick up my glasses and noticed immediately that the color I got was not what I ordered. And the lenses that I ordered didn't have the anti-glare/protective coating that I had requested. I decided just to leave it alone at that time, as I was already a month past needing the new prescription. I wore the glasses for 8 day's and noticed that when I would clean the lenses, the lense would pop out of the upper part of the metal frame, and there were these black spots that started to appear on the bottom of both lenses, that wouldn't come off when cleaning. I took the glasses back to America's Best on 1/28/2026 and I spoke to Diana, and showed her the issues that I was having, along with the glasses not being the color that I ordered, as well as not having the protective coating. Diana, told me that she didn't see the issues that I had pointed out, but also told me that the lenses popping out of the frame was normal.. I disagreed and requested a full refund. Diana, told me that I would receive a check by mail withing 1-3 weeks, not including weekends. I told Diana, that I paid in cash, as the receipt had showed, and I wanted cash back! Diana, stated that getting cash back wasn't going to happen. I asked to speak with a manager, or someone over her, and Diana stated that she was the manager. I will never do business with America's Best, or any of their other companies in the future, nor do I recommend anyone to do business with them. ( Google, states that America's Best offers a no questions asked full refund, between 30-120 day's from the purchase price, if the glasses were defective from the company. But does not state how you'll receive your refund.

The ladies who work here are absolute gems! They made everything easy and fast, one of the women…read morepicked out a pair of glasses for me that fit so well.. they have a knack for it.

I have been going to Eye Contact for many years - and for good reason. Kathy is really good at…read morefitting my contacts - down to the last detail. I've never been disappointed with her prescription and the care she took to examine my eyes. More fun to be had in choosing frames for sunglasses, etc.! Where around here can you find LaFont frames? Fabulous! More care taken to make sure the fit is just right. Can't say enough good things about them.

Kathy is terrific, very thorough and a lot of fun. Likewise was the optometrist. And the…read morereceptionist. It's a very chill environment.