Systemic Communication Failure and Unprofessional On-Site Staff…read more Although the in-office appointment with the physician was satisfactory, the follow-up and communication system for this Baptist Health-affiliated practice is significantly flawed. It may be considered dangerous. The only way to contact the office for any questions (such as prescriptions, lab orders, etc.) is through the general Baptist phone service. While this system works well for scheduling appointments, it falls short in addressing other patient needs. The doctor's office staff never delivers or returns messages taken by the call center. This occurred regarding an update needed for a lab order. After leaving multiple messages with no response, visiting the physical office location was necessary. The receptionist was rude, unprofessional, and dismissive. She refused to contact a nurse or help resolve the issue in person. Because there is no direct line of communication to a person at the local office, and due to the staff's rudeness and unresponsiveness, this practice poses a serious risk to patient care. If follow-up is needed, you will likely be ignored. Potential patients should seek care elsewhere until Baptist Health improves this system.

The doctors themselves are great. However . The staff treat ppl like garbage even when you call…read morethey take a message and hang up. They don't want to deal with you and this has been like that for years. It's hard to communicate with the doctors via app or through phone. Takes weeks to get a response. Very disappointing .

We loved our first visit with my wife , receptionist were nice and organized, mimi the nurse…read morepractitioner took our vital signs and initial information and made me feel welcome and at ease Few minutes later dr Perez arrived and was very precise , smart decent well prepared and Listened to All my questions, he examined me and ordered me the appropriate test , good parking outside and elevator to second floor Thank you , I loved your service God bless you

He's local & a great practitioner. Dr. Cruz listens to my complaints and treats the cause- doesn't…read morehighly medicate me. Unless 100% required. Great bedside manor for a physician!

My mom has been sick with Covid for over a week with not one return phone call from the doctor or…read moreher staff. Please do yourself a favor and run while you can from this doctor. The level of negligence and complete lack of professionalism is absurd.

Don't go out of state for a vacation or business reason, if you're handicapped and need Dr Feito to…read morehelp you get a handicap decal in the state you are working or vacationing. My mother is handicapped and desperately needed Dr. Feito's signature for the DMV to issue a disabled placard. She can't get a doctor in another state unless she's moving here and that's a whole other process. She needed Dr Feito who is her primary care physician to sign a permit for a temporary placard, which is completely legal and within her means, but she wouldn't do it. My mother can't walk long distances and her car is parked in a garage that is too far away from her apartment, she needs a disability space in front of her building. It took them a week to get to it and then, they still wouldn't sign. The Doctor is only a good doctor who cares about her patients if they stay put. Her empathy doesn't extend out of state.

I had an incredible experience over the phone with Brian Bejarano. He truly went above and beyond…read moreand made sure to take all the appropriate steps to help me through a life-altering situation. Brian was patient, professional, and extremely thorough. He didn't brush me off or rush the call -- he listened, stayed committed to finding a solution, and made sure everything was handled correctly. His support made a stressful situation feel manageable, and I'm genuinely grateful for the care and accountability he showed. Thank you again, Brian. Employees like you make a real difference

Clinic is clean. the service was excellent before, since it changed staff and ownership the service…read moreis horrible. making appointments call drops and leave messages never get a call back. pay out of pocket they got great prices but the phone service really sucks. I am so unhappy with the new service they have. This place now provides aesthetic services and the health side is being overlook. Its time to look for a new place.

Dr Victor Martinez is a great Doctor, Very caring and very knolegeable…read more His assitance Vivky is amazinly helpful. You feel like family.

CAVEAT EMPTOR - POOR PATIENT CARE…read more RUIZ the NURSE PRACTITIONER would not help my 20 year old son who has been suffering from tachycardia and arrhythmia. She ordered tests and bloodwork, and when the results were in (almost 90 days later) the only thing she prescribed was a medication contraindicated for his condition.

Great doctors and team! They are always ready to help you and truly care about you and your family…read more I've been going there for years and have always gotten great service. I recommend this doctor's office to everyone.

Horrible people, specially the staff and the doctor. Do not go here, they only care about money…read more Horrible, the staff is probably the worst I seen in my life.

I was referred to an endocrinologist by my PCP after an abnormal thyroid ultrasound. I'll admit I…read morewas hesitant to schedule with this office based on some reviews I had read, but appointments with Baptist Health and UHealth were booked out 3-6 months, while I was able to get an appointment here within 2 weeks with Dr. Dianelys Mendez. Scheduling through the practice's website (https://my-endo.com/services-2/endocrinology/ ) was very easy and convenient. Before my appointment, I emailed the office my lab work and ultrasound results. When I arrived, I was greeted by the staff and seen right at my scheduled time. The intake staff member was professional, courteous, and confirmed that all of my medical records had been received and added to my chart. Dr. Mendez was extremely thorough during my visit and took the time to answer all of my questions. I later returned for a thyroid biopsy, and the experience could not have gone better--again I was seen on time, and treated with kindness, professionalism, and respect throughout. I highly recommend Dr. Mendez and her office for their excellent care, professionalism, and efficiency.

My appointment went fine but the clinic manager Julie is too rude and loud towards patients and…read moreemployees I believe she needs more training on how to keep office voice & communication civil and professional. I felt like Julie was screaming from one side of the parking lot to the other side... Please let her know that I love this office, my Endocrinologist, the front desk personal as well as the guy that takes patients weight and blood pressure. Julie needs more training or she needs to be out of this office as a manager she is not

La Dtra María C Ortega, es muy Profesional,Superbrillante,Su inteligencia te convence a Confiar en…read moreElla,Su Clínica está impecable,desde q entras notas la Organización, Su buen equipo de trabajo,el trato y una Música instrumental suave donde llegas a relajarte totalmente, la Decoración es preciosa,en Verdad yo he quedado Satisfecha Paciente Lisbet Para la Dtra,Muchas Bendiciones

First let me start off by telling you that the entire staff is awesome. Second, I have never had…read moreHealthcare Profesional of any kind, spend the amount of time with me that Dr. Ortega, did on my initial assessment . SHE ACTUALLY LISTENS!!!! Dr. Ortega's level of knowledge and expertise is evident from the moment you meet her. She is genuinely interested in helping you! I immediately knew I wanted her to be my primary care physician. I have been with Dr. Ortega for sometime now and I have to say that I am blessed to have met her. Since I started treatment with her, I have never felt better. She not only has me optimized me, she has optimized my life!!! Thank you Dr. Ortega, for going above and beyond also for your genuine quality of care!

I'd like to recommend this Doctor for anyone that is looking for a Doctor that takes their time in…read morelistening to her patients. She has the patience of an angel. She has been seeing my elderly dad for sometime now. She is constantly the same. She has been a blessing to not only my dad, but to our family. Her staff is also very friendly and helpful. Highly recommend her.

This was my dad first appointment with Dr.Macksoud and I have to tell you that they don't make…read moredoctors like that anymore. She was professional. But attentive at the same time, she made my Dad feel like they know each other for years and in my opinion that is really important . Her staff is professional, organized and friendly.