I had a very disappointing experience at Amsterdam Schiphol Airport, and unfortunately it happened…read moreon both my arrival and departure.
I was traveling with my family, including my 22-month-old son and another young child. We waited in line for well over two hours, and by the time we got through, we were literally running to our gate and barely made our flight. The stress was overwhelming.
What made the experience even worse was the lack of air conditioning. The terminal was extremely hot, my toddler was exhausted, crying, and struggling in the heat, yet there was no assistance to be found. When we tried to ask for help, the staff we encountered were rude and showed very little empathy.
I understand that airports can be busy, but families traveling with small children should not have to endure hours in line without support, especially in uncomfortable conditions. This was by far the most stressful airport experience I've ever had, and because of it, I will avoid connecting through Amsterdam in the future.
I sincerely hope Schiphol takes these concerns seriously and improves the experience for families and other travelers.