Modern hotel very conveniently situated adjacent to the railway station (you can practically roll…read moreout of bed and into the train, since platform 1 is just outside the breakfast room). If you get a room on one of the top floors you'll get a grand view over the city and the rolling Schwarzwald hills - and the views will be quite mesmerizing from morning to night. My room was a queen sized one, nice and clean with what you could expect from a standard room. The obvious minus would be that the floor is carpeted with one of those old-fashioned carpets that are both yucky, non-allergy or environmental friendly. The bed and pillows are a bit soft plus there's something a bit mouldy smelly in the shower, the ventilation needs looking at. Also I miss sustainability efforts like the possibility to source separation your litter, a reminder that you needn't change your towels every day etc. Friendly staff, free wifi (although it's quite slow if you chose the free option) and the public transport ticket is included for all guests, which is great! Never tried the breakfast, not sure how well they could accomodate vegan options, I generally find hotel breakfasts boring and I love having breakfasts at cafes. So I'd sat opt out of the breakfast when you book your room and have a great breakfast at a nearby cafe instead (for example Huber or Café POW). With both pros and cons my overall rating will land at a strong 3.

We only ended up staying here one night, namely because we were only in the area to pop in on a…read morecouple of friends. However, they were very helpful in giving us directions to a rather obscure town on the edge of the Black Forest, and there was also a nice bar where I was able to have a beer before I ended up going to bed. Still, it was a rather nice hotel with friendly and helpful staff. Sure, I did want to check out the nightclub next door (that happened to be on the top floor of a building) but I ended up passing on that, and just relaxed in the bar.

Liebes Novotel am Konzerthaus,…read more ich komme seit über zehn Jahren immer wieder in dieses Haus und genau deshalb fällt es mir leider umso stärker auf: Der Instandhaltungs und Renovierungsrückstau ist inzwischen nicht mehr zu übersehen. Das scheint kein Einzelfall zu sein, sondern ein generelles Thema bei vielen Accor Hotels. Die Teppiche in den Zimmern haben über die Jahre so viele Flecken gesammelt, dass man ungern barfuß darüber läuft. Die Möbel wirken deutlich in die Jahre gekommen und nicht mehr zeitgemäß. Ein echtes Dauerthema sind für mich die Kissen. Seit Jahren eine Katastrophe. Ich frage mich ehrlich, was an einem guten Federkissen so kompliziert sein soll. Für ein Hotel, das sich ausdrücklich auch an Businessreisende richtet, ist die Situation der Steckdosenverfügbarkeit in Bettnähe eine traurige Katastrophe. Gerade das Laden von Laptop, Telefon und anderen Geräten wird unnötig kompliziert. Besonders ärgerlich ist, dass ich diesen Punkt bereits vor Jahren angesprochen habe und es hier wirklich einfache und kostengünstige Lösungen gäbe. Der Fernseher wirkt mit seiner gefühlten Größe eines Camping-TVs eher wie ein Relikt aus einer anderen Zeit. 27 Zoll? Das ist schlicht nicht mehr zeitgemäß. Grundsätzlich ist es einfach Zeit für eine echte Zimmerrenovierung. Ein bisschen Farbe hier und da reicht nicht mehr aus. Das Haus hätte es verdient, endlich wieder in der Gegenwart anzukommen. Auch der Check-in ist leider Glückssache. Einige Mitarbeitende sind ausgesprochen freundlich und aufmerksam, andere wiederum wirken distanziert und unverbindlich. Diese Unterschiede sind für ein Hotel dieser Kategorie deutlich spürbar. Besonders irritierend finde ich, dass trotz "Do Not Disturb"-Schild das Housekeeping die Zimmer betritt und aufräumt. Warum werden diese Schilder ignoriert? Das sollte eigentlich selbstverständlich respektiert werden. Es ist schade, denn die Lage des Hotels ist kaum zu übertreffen. Umso mehr wünscht man sich, dass endlich wieder investiert wird und dem Haus neues Leben eingehaucht wird. Das Potenzial ist definitiv da.

This is a nice, clean, modern hotel. Doesn't have much of the character of the smaller Freiburg…read morehotels, but it makes up for it in size and professionalism. Rooms are very large and the bathroom is far and away the biggest bathroom (with full tub) of any hotel I have stayed at in Freiburg. On a hot summer day this would probably rate 5 stars since it is one of the few Freiburg hotels with air conditioning.

Located in the central part of Freiburg, the Best Western Victoria is a decent, small hotel that…read morechecks the necessary boxes for a business hotel. This seems to be the go to hotel for people in my company when visiting our local office. I stayed only for one night. The front desk staff was very friendly and we were checked in quickly. The rooms are on the small side and not exactly super modern, but they were adequate enough. The beds were small, but comfortable enough and the wi-fi worked well. The bathrooms were small, but everything worked just fine. This hotel has a decent bar in the lobby called Hemingway's, like the author. They also have a pretty good breakfast spread in the morning.

Went here as part of a business trip. The hotel is ideally located close to the center and very…read moreclose to the railway station. Easy access to all key facilities and a major garage around the corner for parking. The rooms are relatively modern and of modest size. The bed is very comfortable. There is an in-room refrigerator and a modern coffee maker. The bath room is small but perfectly fine for a few days. The rooms have free internet and a modern television. The breakfast buffet (16 EUR/Person) is very good. The buffet has warm eggs, sausages and bacon and plenty of bread, slides meats, cheese and fresh fruit. Special coffee variations available on demand. Overall a great location, good service and solid breakfast.

It was quite good, however the room we stayed in was a bit small. The bathroom was also small, but…read moreit wasn't that big of a problem. The staff was nice. My favorite part was the breakfast. There was everything! It was very good. I wanted more of that little sausage, but they changed it, oh well.

Very unfriendly receptionist specifically the blonde male. Wireless signal is very poor and the bed…read moresize very small like a massage table. Won't recommend to anyone

Great value for this little hotel!…read more Lovely people serving us breakfast every morning! A nice selection for breakfast and brought us gluten free buns every morning. Unfortunately we were here during the crazy heat wave this summer and up on the third floor without air conditioning was quite hot. There was also no fridge in the room and the drink vending machine in the stairwell was broken.... The folks running the hotel put drinks in a cooler with ice with a cup so you could still buy cold drinks.... Since the heat was so relentless it would have been nice if they had offered customers at the hotel cold bottled water or made an effort to do something to make the top floor cooler... we ended up going out and buying our own fan and an extension cord to try to cool us down. The room was basic but nice and the location was a little out of town but convenient to Paduallee transit station where we could catch a tram or a bus.