We just stayed at the Hotel West End Nice to celebrate a big birthday and anniversary. It was also…read moreour first time in France. I was so nervous about a non-refundable international booking, but let me tell you that this hotel made our trip SO special and memorable. I will never forget it. After booking a Deluxe sea-view room, I emailed them ahead to confirm, and they replied promptly. When we arrived, we were treated to a stunning full view oceanfront room in a historic hotel that has been painstakingly cared for. I was awed, just blown away. They left a lovely handwritten note with snacks and chocolates to wish us a Happy Birthday, which was seriously so thoughtful and touching. Marie at the front desk was so sweet and patient with us when we arrived tired from a long flight and gave us all the information we needed to have a good stay. The historic hotel itself is beautiful, and constantly being meticulously maintained. You can tell how much pride and care they have in the property. Our room was very clean, sanitized, and comfortable, with regular housekeeping. We had no mold or repair issues. The hotel is bustling with guests during the day, but quiet at night. Our booking included the French buffet breakfast every morning, and that was another highlight of our trip! We ate there literally every morning of our 8-night stay. We had delicious croissants, eggs, cakes & pastries of all sorts, cheese, baguettes, cereals, pancakes, crepes, coffee of all kinds, smoked salmon, ratatouille, fruit, bacon, sausage, juices, and to top it off- the most professional, diligent staff you'll ever meet. What a great start to the morning! After the wonderful breakfast, we were fueled up and ready to hit all the cities along the French Riviera. From the hotel we walked the Promenade, walked to Old Town Nice, walked to the tram, bus and train stations to connect to other towns, and explored Nice with ease. It's a great home base, and adjacent to many major landmarks.. Also, because it is literally waterfront and on the promenade, we fell asleep to the sounds of the ocean every night. I can say that I didn't have a single interaction with the hotel that was negative. Everyone is so professional, helpful, spoke English, and very friendly. This is an honest review, because we chose Hotel West End Nice on our own due to its easy proximity to the beach and the promenade, and from other very positive Google reviews (I learned that Europe does not use Yelp, so I found the few negative Yelp reviews conflicted to the more positive and detailed Google reviews). What a magical stay. We will absolutely be back. Thank you Hotel West End Nice for making our vacation so memorable!

Service in general was good, and they helped out twice when an injured bird was on the balcony…read more The decor is beautiful and the room seemed spacious. But, here is the problem: mold. The bathroom has a weird window that looks out into the bed and the only privacy is a cloth curtain that has been growing mold. Gross. Also, the dispenser that holds the shampoo and body wash is held together by some bolts and tape, that is also growing mold. For a four star hotel, it's just a bit too moldy. They could leave the toiletries in a basket that's wipeable on the large corner shelf of the bathtub. Also, many hotels in France don't seem to have hair conditioner, so keep that in mind. The hair dryer was a bit weak too. Otherwise, the balcony was great and the windows were gorgeous overlooking the sea.

Quality/Quantity - Beautiful location. Strict security, not sure if it was due to the Cannes…read moreFestival...? Or if this was normal. Very busy, but still organized. As usual, where are my pictures?!?! Ambiance - Beautiful and famous Ritz Carlton hotel. Service - Good. The reception was friendly and welcoming. Price - Expensive. Owner Comment - Congrats on all your success.

Such fun! We were here for 1 day and everything was perfection! The tea room, the beach club, the…read moreambiance, the food, the service and energy... 10/10! We'll be back!

WOW! What a wonderful experience last week during my 9 day stay. The location is very near the Old…read moreTown and walking distance to the railway station and trams. Three blocks from the produce markets and over looks the beach area. The room we had was #101 right near the pool with and outside entrance and small patio. The staff was awesome with meeting all our needs and made several arrangements for local travel, dinner, and rental car. I highly recommend this location. make sure you book via their website to get the free breakfast offer. If you use other hotel sites, the cost is 24 Euros. If you need airport transportation, they can arrange driver pickup in baggage claim. Wonderful experience!

We booked with them for late May and want to cancel. They have refused to refund our money. They…read moreare closed for goodness sakes!! What on earth are they thinking of during the pandemic!

I can, without any hesitation, recommend this hotel and spa. Outstanding and friendly service…read more Great location. Everything about this place is magical, down to the exceptional breakfast and wonderful music over late-night drinks. I would selfishly like to keep this place a secret, but they deserve to succeed. Highest possible ratings.

Very nice property with private access to the ocean. Having the option of the pool, and the ocean,…read morewhile sitting out on comfortable loungers with drink service is a vacationers dream. Tiara is a fantastic place to relax and reset. The rooms were spacious, and we sprung for one with a patio that overlooked the water, which was well worth it. All that said, the restaurant food wasn't up to snuff, especially compared to the rest of the resort, so that was a big letdown.

I didn't stay here, but a friend of mine did, and I was with him when the hotel staff jumped…read morethrough a bunch of hoops to help him out. Rides to the airport, renting a scooter, holding their bags. Staff seemed very willing to help. I heard the rooms could use a touch of improving compared to other local hotels, though.

the design is amazing! The staff can be a bit more professional and nicer, so they have to work on…read morethat ...the roof top pool and jacuzzi is AMAZING !! Not too packed (stayed in September so maybe that's why) and very intimate. I felt like on the top of the world! The beach cost money and there is food there which is yummy but expensive. Still, I would deff recommend this hotel for couples, not for families! It's romantic and the dark atmosphere just make it better. Love the theme as well! (We stayed at Asia)

We travel often and regularly stay at luxury hotels, so we understand that premium service comes…read morewith premium pricing. Unfortunately, our experience here felt misleading and deeply disappointing. We were specifically told that our transfer price included a short lunch stop along the way. Only after the trip did we discover we were charged an additional €300 for that brief stop -- on top of an already extremely expensive transfer. The total cost for a 3 hour and 45 minute transfer was €975. To put that into perspective, during this same trip we booked three separate 8-hour private tours with private drivers through other 5-star hotels in France, and every one of those full-day experiences cost less than this transfer. Beyond the billing issues, we also dealt with multiple contradictory explanations from staff, incorrect charges, a bedroom AC that did not work properly, and a television that repeatedly malfunctioned. What was most concerning was the overall tone when these issues were raised. During our stay, we witnessed several other guests in loud disputes with hotel staff in the lobby, which suggested we were not the only ones experiencing problems. Had everything been explained honestly upfront, this review would likely not exist. We are happy to pay for excellent service. What we object to is feeling misled. Beautiful property, but the lack of transparency and professionalism completely overshadowed the experience.

Amazing dining experience! The ambiance, service and food were top notch! There was also a 4 person…read moreband going around to tables signing. Magical evening under lights!

It was a Beautiful restaurant in Cannes- in a hotel across the street from the beach. The service…read moreand food were very enjoyable. We had an array of dishes my favorite was the burrata and tomatoes as well as the truffle pasta among other items. We all had a bunch of different apps, entrees, and desserts. We would go back again on our next trip. Enjoy!

Went for dinner last night. The pasta I ordered was fishy tasting and had a bad odor. I told the…read morewaitress this and she took my plate away and returned in 5 minutes to tell me the chef tasted it and it was fine. She suggested that maybe I was not use to a such a sophisticated taste. So rude!! When the check came they had the nerve to charge me for the dish that I didn't even eat. I went to the manager and told him the situation. He refunded me the E30.00. Such a tourist trap. Have been coming to Cannes for the last 6 years spending 3 weeks here. Never had a problem with a restaurant.

Asked for a reservation day of, expectingly did not receive and was surprised they offered me a…read morereservation for the following day. The next day came, they completely forgot who I was. book in advance to get the full experience.

I had been SO excited to enjoy my visit to what I had hoped would be an incredibly lovely…read moreexperience visiting this world famous hotel and the grounds while on my vacation to France this summer. HOWEVER, we arrived much too early for our reservation and instead of allowing entry (which I do understand, had it been explained politely and apologetically), we were looked up and down with an air of dismissiveness and told to return later. When we did return we were AGAIN looked at askance because we arrived in shorts - though we explained we brought more appropriate attire to change into as we had had been shopping in Antibes earlier in the day - and nearly denied entry AGAIN until the more senior security person deigned to approve our entry. To top it all off, I never felt welcome to enjoy anything beyond the bar and grill area, the martini was only OK at the bar, my moules were COMPLETELY oversalted (and I like salt!!) and when I told the wait person, all she did was repeat what I said with surprise and clear the table... no offer to bring a comped dessert or drink or knock some $ off the bill. All in all very disappointing. I live in San Francisco which is full of tech billionaires and yet to feel so excluded at the start of this experience and to end with such mediocre food, really was a sad thing. I would have expected more given the glowing article I had read in Condé Nast. Perhaps if you are a straight couple it's a different experience - we are two women, and the whole thing left a bad taste in my mouth...