I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

I used Phelan Insurance in Belmont on Trapelo Road for at least 5 years for my auto and home…read moreinsurance. Both policies together totaled about $8000 per year, a sizeable amount of business. The first year I had a very good experience with a top notch agent. When I went to renew after that first year, I was told that the agent was gone with no information as to why or where she went since I would have followed her anywhere she was that good! After that I had a rotating set of agents here one minute gone the next, all very mediocre. The last year or two the agents I was assigned to were down right adversarial. The last straw was that I gave the agent a room by room photo/CD of my house and all the valuables so that the insurance company could have it in case there was a fire or if something was stolen. Yes they lost it/misplaced it! Hard to believe one can stay in business with this type of customer service. Needless to say I have moved on to another firm in Cambridge and my experience there has been excellent!.

I'm working with Rebecca Springer in the Belmont office. The experience has been nothing short of…read morefantastic. I was closing on a property in two days and still had no home owners insurance. Rebecca took all my info and in a few hours had me set up with a great provider at a rate less expensive than anyone else we tried. Everyone else I had called told me it was going to take days and I was going to miss my deadline, but Rebecca really helped us out and walked us though everything we needed to do. I am extremely happy with my experience and the coverage they got us. I'm defiantly recommending her and WT Phelan to everyone I know.

Borelli Ins. is by far the best agency I have ever delt with! They are friendly, efficent and very…read moreinformative. Dealing with them is so much easier and plesant than dealing with another big company that has zero personal relationship with you.

We were not satisfied with the response time and informaiton with this company. In our opinion,…read morethey were not very service oriented and just want to not be bothered when we needed something.

Waverley is great. Always there to help. All my issues get resolved very quickly. Highly…read morerecommended.

Walked in there planning to get an auto insurance policy for daughter, who is a first time driver…read more Asked them some initial questions about approximate cost of insurance, and what factors affect it. Woman insisted that she could give us ABSOLUTELY NO information about likely cost range without VIN of daughter's auto, which we could not give because we had not yet bought a car. Woman totally stonewalled us. Nope, she said, it's all done by computer, no way at all to estimate likely range of premiums without vehicle VIN, no even ballpark. Ridiculous. I don't know why she did that. Was she annoyed, thinking we were trying to pry free info out of her without actually becoming a customer? Even if we had been, it would only have taken her a moment to answer our question, and it would have generated goodwill and made us likely to come back when we were ready to go ahead and get an insurance policy. And in fact, if they had not treated us so badly we truly would have come back to them in a couple of days to buy the insurance. We now have bought the car and are going to buy insurance today, but we are going to a different agency to get the insurance. Oh, and one extra detail, not important but will always stay in my mind. We arrived at around noon, and both women working there were eating lunch at their desks when we arrived, and continued to during our ridiculous conversation. So the one talking to us, while she was spewing bs, was also spewing a few sandwich crumbs. Yuck, Waverley Insurance Agency. Hope you go belly up soon.

I meant to say above "almost as devoted to his clients as he is to his family"…read more Still great.

STAY FAR AWAY! I…read moresigned up with Nally (Arbella) right out of college, and this April my husband and I decided to switch my vehicle and our house insurance over to his agent. Since then I have received a letter from Arbella's collection agency for $66 saying I owed money. I left a message for Nally, but never received a call back. I called my new agent (Montiero Insurance Agent with Commerce) and they discovered I did not owe any money. They got me a letter to send to the collections agency and I was cleared, luckily nothing will be going on my permanent record. Next I received a statement in the mail just two weeks ago saying my house insurance cancellation was being reinstated with Arbella. Again I called Montiero, they called several times to Nally only to discover that "that letter must have gone out mistakenly". This morning I was just reviewing my accts and noticed Arbella has been charging me for my vehicle's insurance for the past 3 months while I have been with Commerce (Commerce is also charging my acct.). I have now left messages for both insurance agencies and will be dealing with this on Monday morning. Nally/Arbella are useless. Save your money and time and stay away!!!

This insurance company is an agent for Arbella Mutual. They came to my workplace and I signed up…read morewith them since their rate was lower. Anyway, fast forward 2 years later and I switch insurance companies only for Nally to mysteriously lose all the paperwork I and my new insurance company sent them notifying them that I've switched. Each time I call to verify they received it, I get the "we're busy send it again" message. I just received a letter that they cancelled my insurance for nonpayment. What insurance? I left them 2 months prior. Stay away from them!!!

My parents have been completely insured by Ed Doctoroff for over 30 years now, and when I rented my…read morefirst apartment and bought my first car, there was never any doubt that I'd be sticking with the Doctoroff family. My parents and I have always gotten great rates through them, and in the past they've really gone above and beyond to help us when an incident occurred. This is a family business who genuinely cares about their customers.

Over the years, Ed has been incredibly helpful when we have an incident, whether it is with the car…read moreor home. He is there with advice and helping get through the whole process. It is a matter of consistency and being there when you need them.

Carol is the best - the rest of the staff is very nice and friendly, but I highly recommend…read moreCarol!!!!

Doukakis Corsetti is an excellent insurance agency. I have been their client for many years and…read morehave only received top notch service. The staff is friendly and truly cares for their clients' needs whether when choosing the best coverage or when handling claims. I highly recommend this agency!