Great staff & service especially when U R stressed out & have to buy, register & insure a used car…read morepronto cuz your old car is a POS & it's 100 degrees out & U hate/can't deal w/the RMV! I have used them.for years for all my insurance & they are always great to deal with :)

Scott helped me with my auto insurance renewal, besides being very prompt and helpful, his…read morequotation was way much cheaper than others with the same coverage. I highly recommend him if you are looking for good customer experience and the best price. Thank you, Scott!

Since they merged with acrisure they are extremely unprofessional and unresponsive. Voicemail…read moremessages aren't up to date. You never speak with the same person twice. I wouldn't recommend them to anyone!

I've been dealing with Aronson for decades (in fact, they've been my family's agent for even longer…read morethan that, when they were Simon Kaplan). Thankfully, I don't have to deal with them very often but I had to call this morning after having a minor accident over the weekend. The process couldn't have been easier and Lisa was very helpful. So I figured it was time to give a review and praise this company.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Terrible customer service. We created a living trust for…read moreour property and assets. The deed was updated to the name of the living trust. I asked the agent in this office to update our policy to reflect the deed, and send me the updated policy. A week later she said she's still working on it. One more week later and I leave a voice mail to please contact me about the change. No reply. I called the office, was transferred to voicemail, which is full, so decided to visit but no one is there today (see photos). I called MAPFRE to see if the policy was ever changed. They said it is still in the original name. They said I can change to another MAPFRE agent and continue with the same policy. Will do, service could not possibly be as bad as with this office.

I reached out to Tom McMullin to inquire about an auto insurance quote because I felt my insurance…read morecompany was charging me too much. Tom responded almost immediately and by the time we were done I not only had a lower monthly payment but we added on renters insurance for the apartment I just moved into. Tom was friendly, helpful and answered all my questions. I will absolutely be a long time customer of Kaplansky insurance.

Just got my license renewed at this location. The younger woman working the front counter was very…read morefriendly and gave me the forms as soon as I walked in. Jesus was also very helpful in answering any questions and taking care of the process smoothly and surely. My appointment was at 12:10 and they had me out of there by 12:35, with time to spare for my lunch break. I highly recommend any document renewal at this location, especially when presented with the RMV as the alternative.

Four times I scheduled an appointment with AAA to discuss travel arrangements because it claims to…read moreoffer expert guidance. Four times AAA failed to show up. Anita at 800-222-8252 didn't know how answer my questions, put me on hold while she went looking for someone to help, came back and thought I was that someone, and when I said that I was the caller she'd put on hold, she put me back on hold, and then the call was disconnected. Beth at 866-423-5585 could provide neither expert guidance or any guidance at all. When I asked for information on international driver's licenses (when and where they are required, how to get one, how long they are valid), Beth assured me that she does not issue them, and had refused to answer my other questions. Liz at 617-332-9900 (the branch with the travel agent that did not call when scheduled) said that she had "no way of answering" my questions. Chuck Nardozza at 401-868-6248 said AAA is NOT a travel agent, it just "helps booking flights", and it matters whether I am ready to book now. Sure I am if it will move the ball along, but no, AAA will not call as scheduled because there are other callers who are people who need help. And I am not a caller? Or I am not a person? Or I do not need help? Several emails, one letter and half a dozen calls later, I give up. It is not worth either the annual fee or anyone's time trying to pry services out of AAA.

Excellent service, high-quality customer service. I want to highlight Karina Balakhonova,…read moreCommercial Lines Manager. She's a pleasure to work with, always ready to help, always available, a true professional. Thank you for your work.

I use Kovalev Insurance to insure my business, my personal cars, and my home. I really like it. The…read morestaff is responsible and always available. I especially want to highlight Karina, a simply amazing, responsible, and qualified employee. Thank you for your services.

I have been using Goldman, Ernest and Liner since I was in college. I have followed them from their…read moreCoolidge Corner office, to Newton, and now to Needham. My contact there, Lisa, is the BEST. She always gets me the best deals, and keeps me updated on insurance matters. I highly recommend their services!

Tim Tramonte is hands down the single best agent I have ever dealt with. Talk about a company and…read moreagent that gets n A+ in every category! Could not be more pleased. Tim Brown President Stonybrook Water

I have had my auto and homeowners insurance with Northstar for over 20 years and have never worked…read morewith a company that puts it clients first all the time. They search out the best coverage for the best price for you. They explain in as much detail you want the coverage they have researched is the best for you. There policy is to always return you call asap but no matter what within one day. Now that my 2 girls are adults they too are becoming long time clients. One had a minor car accident and could not believe the service Northstar gave her and piece of mind in resolving this claim. This is true of every Northstar agent I have dealt with over the 20 years they have been my insurance company.

Account managers don't want to give help that the customer needs. The higher ups just want to sell…read moreannuities so they can pad their pockets with commission checks

Our long time insurance agent retired and the business was picked up by Provider Group in Needham…read more When my son got a new car, we requested the same coverage that had been on his previous car. The agent switched carriers (to Safety) without asking him. To make matters worse, the agent did not give the same coverage. She dropped waiver of deductible and rental coverage. He was in an accident in which he was not at fault. He had it on dashcam and the police came to the scene. Now he is in a position of having to have the repair done without rental coverage. He was told to get coverage from the at-fault driver's insurance company. He contacted them and they have no record of the accident. The driver didn't report it and Safety did not go after them. Needless to say, my whole family has dropped Provider's group. Our new agent is trying to chase this all down for my son and was able to get his deductible back. Now he is being kind enough to work on the rental. Bottom line...get away from Provider's Group before you need them for anything.