I've been a regular customer here for about four years, but today I had a very unpleasant experience.today March 9, 11:58 am. I paid in cash and the cashier started shaking her head several times with a very annoyed expression. When I asked if there was a problem, she didn't answer at first. She ignored my question. I had to ask again before she finally responded. If there was some issue, it would be more professional to simply communicate with the customer. If this kind of attitude is related to bias, then at the very least please still do your job respectfully. The cashier was a woman wearing big glasses. If you are reading this, please work on your manners and how you treat customers. read more

H&M - Men's Clothing Near Me - Los Angeles, California

I just recently went to the location on Fig & 7th. For the most part everything seem organized. As I usually don't shop at these type of stores I decided to check out some shoes for my son. I was confused about where to look so my quickest way to go in and out of the store was to ask for help. I approached a young lady and I asked about toddler items. She mentioned they were on the floor that I see in front of me. I ask her again and she mentioned look around its here. So still confused I look for someone else and I ask the same question. This time this young lady actually took her time and took me around exactly where to look. All I wanted was quick in and out since I was on a time frame. The second person took her time to kind enough show me. I was confused and still am at the first lady who couldn't help me. I hope all staff treat everyone the same just as the second person helped me out. read more

I recently visited this location to purchase some items to prepare for my babies arrival. I was pleased to find that they had a wide variety of items for children and infants. As I was shopping, I had to request assistance from a few representatives in store to understand the sizing they do not offer 0 to 3 months if there is anyone looking for clothing for that size, but they start at three months. There were signs in store advertising a sale for kids items as long as you made a purchase at a certain amount. I inquired at the register about the signs about the sale and the representative at the register was unsure of what I was talking about. I think it's important when shopping anywhere that all individuals on shift are aware of the different cells that are going on and that are active. That was the first red flag for me. the second was when I question them about their recycle program which they told me I would only be able to redeem my 15% coupon for bringing in clothing that I've already worn one time per transaction. I asked to speak with her manager to ensure that I was understanding that if I walked in the store an hour later and decided to purchase again that I would be able to use the coupon yet. At this time I couldn't split my current order to use the coupon. The managers name that I interacted with was Brian, who quickly got frustrated with me, my questioning and my logic and ended the conversation by saying to me well are you gonna get your items or not? As I've mentioned at the beginning of this review, I am shopping for my babies arrival, which is swiftly approaching any day now, so yeah I'm gonna get what I came to, but I don't appreciate how I was handled as a customer and as a person who participates in the recycle program. Use your own judgment if you need something last minute and this location is nearest to you by all means if not, I definitely prefer the dilemma location I have never been spoken to treated or handled in such a way. read more

H&M - H&M Kids - Men's Clothing Near Me - Los Angeles, California

Sunday hours are wrong. I wanted to get this return off my to-do list at 10am, when Yelp says they open on Sundays. Door says 11, so I wasted an hour of my day waiting for them to open. I told the employee so maybe someone could do something. Her only response was "yeah Sunday is later". Yeah. Duh. Obviously I checked the hours for the day I was actually coming. When I told her that's what it says for Sunday she just said "oh" I've worked retail. I get it. Nobody actually cares. But I guess I expected at least a fake response like "so sorry about that - I'll let management know" Oh well. Hour wasted, nothing I can do now. read more

This store is a fuckin joke and I'll never come to this location again. I've came here on two different occasions now and they close the store 10-15min early! I love H&M dress shirts and just got a last min call for an assignment at 5am tomorrow morning so came to where i thought was the best place and not only did they close early but i walk away and the guard lets another customer in!! Wow, closing early is one thing but in pure awe after the second move smfh. read more

Came in to this H&M and loved the set up. Everything was clean and was easy to shop at. There wasn't soo many clothes packed on the rack making it unbearable to shop as I've seen at other H&M stores. Liked their selection of sales items as well! The layout of the store was very spacious and the line went by very fast. A few areas of opportunities would be service of some workers and the accessory department. But overall it was great read more

Parking is tricky, but it's one of the biggest H&Ms around, great selection, and the customer service is better than most.

They haven't updated their hours on Google maps. It says they close at 8 pm. I get there at 6:59, thinking I'll have a chance to try on some shirts for an event I have to go to tomorrow. The woman tried to close the door on me saying they close at 7 now. She let me in but the whole time they're trying to rush me out. Not her fault but UPDATE YOUR HOURS ONLINE, that includes Google which a LOT of people use. read more

H&M - Hours on Google maps but they claim they close at 7 - Men's Clothing Near Me - Los Angeles, California

This store is poorly managed, likely the result of extremely unprofessional manager like Justin give this location a very negative experience rating. Really good selection, but many things sell out quickly. Very good prices on some items. In store pickup at this location is unfavorable because of Justin, a 'manager'. He's extremely inappropriate & rude, super condescending little girl attitude makes this store the least enjoyable shopping location for this brand. The staff is generally pretty helpful ... but they have tricky seemingly counterintuitive 'sales' almost always referring you back to the website. MOST stores will accommodate you in some ways and help facilitate purchasing some items yourself online, and picking up in store, but not here... Justin will insist it takes 48 hours to fulfill an order that clearly indicates will be available in the app in 1hr, but 'he has to clean & close' combined with helping and insulting the customers too, all far too much for this obnoxious queen to handle. The staff hates him, and customers now do too. Thanks for nothing Justin, go home little girl, and take your nasty desperate wanna-be attitude with you! read more

2017 Yelp 100 Challenge 9/100 Made a quick stop to purchase few "display" items. - Store looks like a crazy mess but if you love diggin... you'll hit the jackpot! Lot of hidden $5/$7/$15 sale items scattered all over the store. Came up on few flats, wedge, and handful of necklaces :) (Although the quality isn't all great for the $ it was worth it... i guess) The ONLY thing I didn't see were hats!! O,o Plus even on a Tuesday evening there was only 1 cashier available :( read more

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Grand opening of this location is today! Giveaways up to $300 for the first 300 people. It has a men's, women's and kid's section all in one big store. So far, everything is looking good! Some got free umbrellas and tote bags. There was also a DJ around. Great vibes, great prices, great store! read more

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This is my favorite H&M. I know the parking sometimes can be a little bit complicated and of course it's a little bit busy but I like to shop here just because there's a food court underneath after you finish shopping and go eat. After you finish shopping you can go to Target which is literally upstairs. But I like this H&M in particular because all the employees here are super friendly everything is always me and clean and they actually walk around and ask if you're doing okay and everyone looks happy. Obviously there's sales selections are awesome. read more

I was here Saturday morning 03/26/22 I always come to this store because is nearby,and is always a bad experience,there is never anyone who ask you if you need any assistance and if you ask they are not really happy about to help you , sometimes if you are lucky you get a friendly cashier , fitting there is never anyone to help you . By the way please wash those curtains of fitting rooms they are disgusting , read more

Parking is a pain, store is large and well organized. I must say again , parking is a pain .

Clean location, bigger than usual, and well organized. Realized they have their sale areas divided out with the theme of each section, so that's nice! Manager is quick to call for back up as soon as the line gets super long & it seems they validate your parking ticket. Another cashier even helped my friend sign up for rewards to get a percent off even though it held up the line a bit. read more

Selection is okay, I can never find my size 32/34 for coats/jackets and this location definitely doesn't have that either. My only qualm is that I came in today, door was open, and the employee kicked me out because the store wasn't open. It was 9:59, and they open at 10. So I just said okay I'll be back in a minute, walked outside, waited for like 30 seconds, and walked back in. Kind of ridiculous LOL. Not very friendly staff who probably just didn't want to admit a mistake. Maybe lock your doors if you don't want people to come in? read more

This location has been by far my favorite. Very clean and organized! The selections here are also great. Huge variety of shoes and accessories, more than any of the other stores I've been to! I will say I think it is STUPID that you cannot contact a store directly by phone. You have to go through corporate and somehow get connected to that store. I understand they want to lower the call volume but considering people don't want to make useless trips, I think that in itself is bad customer service! I've been waiting on the phone for 20min to ask if a store has one item...ridiculous! read more

I was racially profiled here. They followed me out the door and accused me of stealing merchandise which I indeed was not doing. I've never experienced this before in my life so was thrown into some distress and don't recommend you give this location any business. read more

BTW: H & M does not stand for Hairy and Manly. (It's 2/3+ women's clothes, and 1/3- men's clothing.) This store is deceiving from the outside--it looks like the entrance to the retail stores you see in the mall, but it's 3-4 x the size--it's H & M's department store. It's huge and carries more than the small outlets in the malls. I could not believe how large it was! And clean and organized. Wish that I had more time to shop--next time... At least in the men's area--seems like a lot of their clothes are made in Bangladesh. They must have a factory (sweatshop) there. I love the spring time at H & M--that is when they fill a whole wall with women's bikinis for $5.00. Yea, $5.00 for a bikini--I was even tempted to get one!?...? More than 10 years ago I shopped with a woman for bikinis in a bikini store in a mall and they were $90.00+!. At those prices, I can certainly understand why some women don't like them. But now--thanks to H & M, everyone can afford one and there is no excuse not to get one! Get one! I picked up a cool yellow fluorescent cap for $3.00. Yea $3.00! ,and Corduroys for $14.00! I need to go back soon... read more

This h&m location was very clean and the selection was vast. I enjoyed my shopping experience here.

I visit this H&M often! It's a gem to have a lower price ranged store for work attire here in DTLA and is a great addition to the DTLA collection of retailers. Store is generally pretty clean all the time and parking is available. Pros: 1. They Validate 2. Open late for those last minute outfit needs 3. Semi reasonable price for the quality you get 4. Wide selection of work wear (which is rare in most H&Ms) 5. Cons: 1. I feel like they get less new items here than other stores 2. When they have a sale it's only two racks in the back. 3. Dressing room curtains could use a cleaning or update. read more

I work a few blocks away from 7th and Fig and have always LOVED H&M (sometimes I realize that my entire outfit is from there, including shoes and accessories) so naturally, I was excited to hear that this one was opening. This is the best H&M store I've ever seen. Huge, spacious, with big departments for shoes, men, kids, lingerie, and workout attire. I've never had to wait in line for the fitting room because there are 2 of them that are fully staffed and have plenty of rooms. It's well-maintained and every staff member I've encountered is super friendly. I love the lax return policy too. I also like the fact that since it isn't in a mall, it's super quick and easy to get in and out of, like if you want to pick up some shoes, a purse, or an outfit on your way somewhere. I'm only upset with them that this store makes it hard not to spend a good part of my paycheck there whenever I get one, but that's my own problem. read more

This place is the worst in customer service and was rude. Made the simplest thing turn into a hassle. Will never come back and give them my sales. I buy from here at least $500 a month. Came in here as I wanted to do a buy back which the other HM locations let you do since it's the same thing as exchanging and buying it back from the floor. The worker told me he needs to ask the manager and he says its not possible. After o said ok so I will be brining back here the same items that I am returning mind as well take them off your hands and buy it back at the cashier. And he just walks off and brings a manager and she explains k can't use their newly promoted coupon because ira for a next purchase so o will need to basically leave the store and come back to use the coupon? I get so annoyed I just return everything and not buy anything back so they lost sales because that's not their way?! And I ask him for my coupon since they wouldn't let me use it right now and he goes didn't we already give it to you when that was the whole point of us discussing over this matter... read more

This H&M is probably the best in the LA area. It is located in the Fig & 7th shopping plaza in Downtown LA and is pretty big. However, the clothing racks are situated pretty close together and it makes it difficult to browse the store without bumping into others. They do validate parking which is a plus! read more

Beautiful store, great location. I grew up on H&M, my closet full of nothing but their clothing. Rewind a few years when I moved here, went into H&M (not this location, its new) and was shocked how low quality the clothes are. I still find myself going in every time I see one of their locations, but in the 3 years I have lived here, been to countless locations and never bought a thing. Honestly, it seems like only the second rate items leave Europe. The selection is totally different, the quality like they have other suppliers making the clothes here and the prices though still really low, are still cheaper in Europe where they are from. Still Ok, I will always love H&M, just don't think I'll be shopping there anymore. read more

I'm pretty impressed by the selection they have at this store. I honestly didn't expect much during my first visit but I was surprised by how much merchandise they were able to fit at this location. I especially liked the jewelry and accessories department. It's not a mess! The sale racks aren't as full as other locations but that's ok. I can hit up the suburbs for those type of steals. read more

The customer service at this H&M is lacking. I put my bag down for a moment and when I went back for it, it was gone. I told multiple staff members, none of who offered to help me look, two actually shrugged and walked away. I let my cashier know, who contacted the manager. It took the manger 10 minutes to respond and another 10 to check the lost and found. By that time, my things were long gone, and I couldn't help but feel as though I was nothing more than a dollar sign to them. The selection is poor to mediocre at this location, especially considering it's in a prime location. The sale rack is nearly non-existent. As stated above, customer service is shameful. If H&M treated it's customers like people, maybe it wouldn't be a company in decline. read more

I made my way over here after a lovely Yelp Elite brunch, thinking I'd give a quick perusal through the sales racks before making my way back home to my A/C and a nice glass of ginger beer :P This was, alas, not the case. (Oh, how the best laid plans go oft awry!) Before I knew what was happening, I was combing through racks and making multiple (!!!) trips to the fitting rooms. My wallet may be a bit lighter this afternoon, but my closet has never been happier :D This particular H&M is extensive, and when you come in without a plan (raises hand), it's easy to become overwhelmed. The men's and kids' sections are far more contained. I guess we ladies just love our clothes! The racks were also on the verge of becoming disorganized, but there were quite a few employees reorganizing stock, so it looked like they had things under control. I had no problems with finding a fitting room, and the employees were polite and helpful. There was a bit of a wait at the cash register, but even then we were taken care of pretty quickly. Thanks guys! read more

I like H & M but customer service in this location is just subpar. No. Let me correct it, non existence. My friend and I were waiting in line to purchase a gift card for about 5 minutes and when it became my turn, the cashier told us she was closed. Really? You saw us wairing the entire time and now you are telling me the register is closed?!?!? I told her at that point that she could have told us earlier. What do I get instead of apology? The cashier just walked away, not even any sign of apology. It does not end here. When I was complaining to a manager, her attitude was " so what". No wonder this store gets bad rating. Never shop here anymore. read more

This review is solely on the customer service. Went in on an emergency, hubby was going to go on a trip and I forgot to pack some stuff, so I went in and got what I was looking for but I decided to shop for little girl too since I had time. Almost everything was on sale; I picked up a hat that was under in the $3 rack, there was just another hat but a lady grabbed it and placed it nearby. As I was paying I notified the cashier of where the hat was and how it was $3 online and that it didn't have the tag but the other one did; she walked over to the rack and said that I must have gotten the last one because there was no way for her to check because she didn't know how and she thought the $3 sign was only for the row under it but was not sure....which was 2 rows, but it was clearly false since almost all the hats had the red sticker. I told her that there was another hat like it and it did have the tag and that I could just go get it; she looked at me and said "well look, I scanned it at $15 already so if you don't want it I can take it off but that's it's. Either you take it or you don't". My mind literally went into "wtf" mode but thought that I had already showed my little girl and said I was going to buy it for her to take to school so I couldn't just leave it and go home empty handed. I can't explain to my 7 year old that the cashier was being a total "see you next Tuesday", she wouldn't understand. So here we are, not going back to this store and it's really too bad. I do most of my shopping on 7th&Fig in between my office meetings, and I know it was just a few dollars difference but the attitude was just too much too soon and during the holidays. *I started in customer service, it goes a long way and that's why people go into the stores. It's no wonder people are sticking to online purchases. No good customer service now. **PATHETIC THAT THE EMPLOYEE CONTACT ME TO INSULT ME....yeah good job H&M, not only did you hire a bad employee but also a lowlife stalker read more

Why aren't the store hours accurate for holidays and when you call customer service, they tell you the wrong information that the store is open?! Clearly no one has any information about the store hours which is very frustrating! read more

Love the staff !! Always so helpful. Honesty if you need anything JUST ASK! and the loyalty program is so cool, saves your receipts and gives you a BUNCH of discounts. Soooo much better than the Zara next door and the prices make more sense! read more

This H&M was all right. I didn't find anything interesting or to my liking. It's so odd that each H&M is actually very different in the selection they carry. I came in here just to see what there was, and it was the standard normal stuff I see at every H&M. The store was clean though so that's a plus. read more

The girl with the curly. Girl we get its closed and the registers are closing but guess what that's why we had somebody standing in that super long line and it's so not necessary to so rude towards customers that actually go there to shop. If you dont like your job then quit bc clearly you dont enjoy working there!! I personally love H&M but this chick is going to ruin the clientele!! read more

The collection is not good. I could not find a single dress for me. I went for Thanks giving shopping and return empty hand. Target near to H&M is still good and has wide variety. read more

H&M - Men's Clothing Near Me - Los Angeles, California

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I've been to various H&Ms around the country & there was not anything spectacular about this H&M. Although they had a decent sale rack, I was not impressed by the new seasonal clothing. I was not sure where the staff was located - except the guy in the fitting room area who was extremely nice. The security lady was nice as well, but other than that I would pass on visiting this H&M. read more

Very prime location, the store is very clean. Everything was easy to be found. I would definitely go back to this location again. I do believe that the things were priced a bit higher from other stores however it's Downtown LA so I get it. They needed to have more registers but other than that the customer service was great. Would defiantly visit again for a quick outfit. read more

This store has the best fashion I have seen in ages. H&M has actually upped the ante this season. Their clothing seems to be properly sized now and almost everything comes in an XL and a size 14. They do need to start having their clothing come in more stretch fabrics however. Lots of their clothing doesn't have stretch. The Fall and Winter season clothing is OUTSTANDING. read more

I got a cute jacket for only $25 and then a dress for $5 and then a top for $5. All these pieces were less than $40. I absolutely LOVE this store. They have insane deals. You just need to look. When there were no prices on the clothes and I needed prices fast, the sales people were friendly enough to take them to the counter and look them up. I was on a rush shopping during lunch so I did not have time to play around. These staff were helpful to me and the items and selection are gorgeous. I wore my jacket today and it is gorgeous!!!! I could not imagine spending original $80 for it, but for $25, H&M is pretty fair. The item selection was scarce because I think people know this store is pretty nice. Lovely clothing, you just need to go to the sales before everyone buys the good stuff. read more

The clothes are so cute and the workers are nice and helpful. They have loads of accessories. The women,men and kids sections are are all separated so it's easy to shop. read more