My husband has used H&R Block for years. He and I have been going the last three years, since we've been married. We're not going back again after this experience. I had scheduled an appointment with Patricia Sexton Malbrue, and I was optimistic about the appointment. But she pressured us into consenting for certain items that we were not comfortable with. It really frustrates me that we had to consent to our tax information being used for their different products, even though we opted not to use them. Just so we could go to the next screen to finish filing our taxes. At the end, we waited for her to give us the option to pay the fee to have our H&R Block service fee taken out of our returns, which we have done in the past, but she never gave us the option. When we went to leave, she said that we still needed to check out. When we asked her about the fee and having it taken out of our returns, she laughed at us and said "You don't want to do that!" Yes, we did. So from my understanding, she selected a response on our behalf WITHOUT asking us what we wanted. YIKES. Never coming back again. read more

This was my first time ever using H&R Block and I was honestly completely amazed at how perfectly they had adapted to the Covid pandemic and the constraints it puts on running a business. They clearly value the health and safety of their employees and customers above all else. As soon as I stepped in, the process was thoroughly explained to me from behind a front desk. Next I was pointed to a cubicle that had been wiped clean and where all the necessary paperwork was waiting. I was in the cubicle alone, filling out my paperwork as instructed, but a team member was one cubicle over who could hear me if I had any questions and could answer them. Once I finished I left the paperwork and my ID in the cubicle and stepped back out into the waiting area. The team member checked over my paperwork and verified my ID. Finally, they left and pointed me back into the cubicle where I retrieved my ID and my copy of the paperwork. There was a bottle of hand sanitizer available in the cubicle for both me and the employee to use upon entering and exiting. I was also shocked at how quickly and effectively they filed my taxes. James was my consultant and within 2 hours of me leaving their location, he had called me to review the tax return and emailed me links for setting up an H&R Block account where I could approve the tax return and sign off on it as well as pay so that I didn't have to go back to the physical location. Again, prioritizing social distancing. They even verified with you that they have shredded any documents you left with them like your W2, which I think showed they just go the extra mile to put their customers' minds at ease. It cost me $128 to file. I have no idea if that's competitive pricing or not, but for the ease and quickness of the process, especially so close to the deadline, it was 100% worth it in my opinion. Plus I'm getting that money back anyway and a little on top of it :) read more

H&R Block - Tax Services Near Me - Baton Rouge, Louisiana