Very unprofessional. They hang up on you when you ask questions about your taxes. The entire staff is rude. I got a phonecall from them late at night and they just screamed Pam Pam Pam into my phone, they sounded drunk. They tried to charge close to $500 for the same tax process that cost us $270 the year before. read more

I'd give them no stars if I could. Horrible service and I paid them $450 to pay my taxes that I'll never see due to their mistakes.

I have had my taxes done at this branch of H&R Block for the past 3 years....great service actually, but the PRICE! Holy Cow!!! 2013 Tax Preparation- $137 2014 Tax Preparation- $210 a 50% INCREASE in 1 year!!! For the exact SAME tax preparation!!! I wish I had gotten a 50% raise in one year! Stay away from H&R Block in Cornelius!! read more

I went to H&R Block because my 2011 taxes were a little complicated and I was unsure if I had entered everything correctly in TurboTax. Even though I made an appointment, I had to wait about 15-20 minutes before I was seen. Long story short, the accountant I spoke to did not know the answers to my questions and after waiting for her manager to become available, they ended up telling me incorrect information. I eventually had to submit an amended return because of the incorrect information they provided so who knows when my taxes will be settled. Besides all that, TurboTax found more deductions and costs about half of what H&R Block charges. read more

How many people got caught up in the 'flat tax' for 2014? How long was the time H&R Block knew until the time your clients had to pay extra for 2014 taxes? And then starting 2015, why were clients for H&R Block not informed of the new tax that will affect H&R clients, again, this tax year. I have been put into a tough position as my husband has become diabled and I am taking care of taxes. I thought H&R Block was on my (our) side and be more helpful. The fees I needed to pay are inconsequential to the treatment of the Manager in Cornelius. Cindy never introduced herself as the Manager, let alone say, hello, welcome to the Cornelius H&R Block office. How unprofessional and a shock when I found out the person in front of me, never introducting herself as the Manager, was, in fact, the manager. Good luck to you Cindy. There is no question, your clients do not have your office on their side to help with tax changes/rules nor solid direction with their taxes. read more