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    Lincoln County Senior Services

    5.0 (2 reviews)
    Closed • Closed

    Services - Lincoln County Senior Services

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    Lincoln County Senior Services Photos

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    Goodwill - Lincolnton

    Goodwill - Lincolnton

    (7 reviews)

    Despite the good and the bad about this store I've been going here for 15 years and have only found…read moregood stuff. The cashiers are always friendly and willing to help with whatever needs you have.

    Headline: Heartless Management & Zero Compassion for Long-Time Customers…read moreI have been a loyal shopper at this Lincolnton Goodwill for over 15 years, but after my recent experience, I will never step foot in this store again. I recently lost my mother. During the week of her passing, I purchased a dress for her services and a few other items. Because I was in a rush dealing with funeral arrangements, I paid for everything and asked them to hold the remaining items for a week. I called the store multiple times to keep them updated on my situation, explaining exactly why I couldn't get there immediately. When my husband went to retrieve my paid-for items, he was met with cold indifference. A manager told him he had already put the items back out on the floor and said if I wanted them, I could "buy them again." When I went in to resolve this and ask for a refund for the items I never received, the manager was incredibly rude. He told me "specifically" that they don't hold items for anyone, regardless of the circumstances. This is a flat-out lie, as I have had items held there previously. To make matters worse, when I tried to give my return slip to another shopper to bless them since I didn't want to return to the store, he told me I wasn't allowed to do that either. If you are looking for a manager with a heart, ask for Charlotte. As for the rest of the management team: your lack of empathy for a grieving customer is appalling. You've lost a customer of 15 years over a situation that required nothing more than a little human kindness. A few tips for posting: * Post on Google Maps and Yelp: These are the two places management is most likely to see and respond to. * Contact Corporate: Since you mentioned a manager specifically blocked a refund for items you already paid for, you might want to reach out to the Goodwill Industries of Northwest North Carolina corporate office. Would you like me to help you find the contact information for their corporate grievance department so you can file a formal complaint? (Corporate office never call back maybe because the CEO that has a salary of a MILLION that we donated to) SMH

    Lincoln County Senior Services - taxservices - Updated September 2026

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