These people are both crap at their jobs AND they're mean (...maybe they're mean because they're crap at their jobs; who knows). I recently used H&R Block to file a few years of past taxes because I had used a representative at the Lemoyne office to file this year's taxes and everything went well (the Lemoyne office is closed during the off season). The representative at the Lemoyne office set my return for the current year up for direct deposit and submitted that return electronically. Easy peasy, no issues to report. Despite that, the representatives at *this* location (who handled my past-due taxes) did not set those returns up for direct deposit and instead had them sent via mail to multiple, different addresses that I had lived at during the years of the past-due returns. I haven't lived there in quite a while. As the returns were sent to the wrong addresses, I could not get my hands on them before they were returned to the IRS. When I figured this out, I tried to get someone at H&R Block to respond to emails and phone calls in order to rectify the situation. It took 4 days and I was literally walking out the door to drive to the office because there just hadn't been any reply. When someone finally called me back, the woman was so rude, cold, curt, unapologetic, and unwilling to help -- it was unbelievable. In comparison, the office manager was wildly available and had no issue pestering me when I didn't make it in to sign and pay for the returns at the exact moment they expected. But, when I needed them to help me, they all disappeared into the abyss and couldn't be reached or bothered. So in summary: if you owe H&R Block money (and dare to insanely inconvenience them by leaving a quarter pound of paperwork in their office unattended) - they're a functioning business, but if you need them for any reason (like to fix a situation where they sent returns to several wrong addresses), they suddenly don't speak English or understand how computers or phones work. I now have to wait for an additional six weeks to receive these returns. This is obviously less than ideal. The takeaway is this: You know your customer service is a complete effing mess when the IRS is kinder, quicker, and better informed than you are. I will NEVER file my taxes with this company again (and myself and my husband have done so for nearly 25 years). I'll take my chances and do them myself. I won't even use their software because I'm so bitter and petty. At least I know that if I screw my returns up I'll have an easier time working it out with the IRS than I would with H&R Block. read more

I am so fed up with H and R Block. My parents always used them so naturally I began using them when I became an adult. This particular location has been rather unpleasant to work with. Last year AND this year I had to go back to the office twice because my tax "expert" made a mistake. We opted to do our own taxes this year with their online version (bc they charge SO much to have them prepare the taxes) but needed some assistance with our local taxes. Our tax pro was so confused by everything which made me feel so uncomfortable. She tried to explain to me what to do and wanted to send me on my way when I was given an hour block to be helped. Felt like she wanted to push me along and out the door. Admittedly, I know very little about taxes so I look to them for complete guidance. I have such little faith in this company after the past few years experiences. read more