Rick Bowlin and his associates are very knowledgeable and experienced CPA's. The office is very…read morefriendly and easy to make appointments. Taxes are done in a timely manner and Rick and Holly are always there to answer any questions and to give you the most informed information and financial advice. Love working with companies located in smaller cities! Just seems so personal compared to large corporations!! Thank you for always taking your time to speak to me. Much appreciated!

Rick Bowlin and all of his associates are, as far as my wife and I are concerned, are the Best…read more Always very professional and courteous. We were at one point, living in Tennessee and found Rick after researching all the financial ads we can find.....talk about luck. We have moved out of state since and currently live in Florida and have a part-time residence in North Carolina...and we STILL go to Rick Bowlin for all of our financial needs.

As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

I don't recommend this bank at all. First things first that I found weird or off was the fact that…read morea bank doesn't have actual tellers and no bullet proof windows/booths type of thing. Second of all this card/bank isn't accepted in ALOT of apps. I had such trouble trying to, attempting to because I definitely did not succeed in putting it into my Apple wallet. I would try to add the card into my Apple wallet like any other and it would prompt me to call a number, I would call the number and they would have the audacity to tell me I'm calling the wrong number transfer me or give me a different number (I've called more than a few times) and then they would have the biggest audacity to tell me to call back during regular hours which it was normal hours to begin with so I was extra confused every time but I'm not gonna sit here and argue with customer service when they don't make sense to begin with. They don't notify you of anything going on with your account. Other banks have notifications for literally everything. They charge a $32 overdraft fee but have the audacity to not notify you AT ALL. They take way longer to process payments than other banks. Other banks take 2-3 business days, maybe 5, they take 7 or more. Sending money is a mission. Don't even try to use this bank with cashapp or any app like that it's not going to be accepted.

I would never suggest this credit union to anyone! The customer service at all locations and…read morecustomer service call center is horrible! Opened an account online and have been waiting for my welcome kit for over 90 days. Excuses every time I call. Wait time at branches is horrible and staff always unfriendly. The last time the rep rolled her eyes at me when I tried to ask a question. Can talk to 2 different people on the phone and get 2 completely different answers. Also will interrupt you and talk over you instead of listening or caring. Very poor customer service. There are too many financial institutions out there to do business with that will treat you right.

Guess she doesn't need the business, I called multiple times looking to hire someone for taxes and…read morebookkeeping but never got a call back.