I've had my taxes done here many times .. they are excellent at working with you .. I've read some of the recent reviews and y'all need to layoff on these folks .. Carol has been holding it down for well over 20 years .. yeah it's uncomfortable and sucks when you gotta pay taxes but that isn't their fault !! If you come here give them chance be patient and if you need assistance they'll help you .. so let's all relax and on the one star reviews and be more of a star ourselves when we go there.. read more

I used Carol at this location last year with no issues... this year I used her again and she tried to tell me I owed a different state state tax that I haven't lived in since 2016 ... I signed my federal return last week and I had to call today and ask why it wasn't filed electronically yet since I did pay for that service and it was suddenly done ... I could not get a straight answer why it wasn't done last week ... will NOT be going back to that location again read more

I had an appointment for my taxes to be done. I arrived on time and waited in the lobby for 45 minutes before someone even acknowledged that I was there. there no front desk associate. once I was achknowledged, they asked for my name and said the lady I was booked with was not there. I will never do my taxes with H&R Block again. read more

went to smithfield rd. location saturday girl name carol suspose to have done our taxes but she got hostile because we asked questions before hand then said said we were rude and she said shes not doing our taxes, I advise anybody please don't go to smithfield rd. location! read more

I just want to make everyone aware of what happened to my son when he went to the Knightdale H&R Block to have his taxes filed for the very first time. After hearing one of the many commercials advertising having your taxes filed for free, he went to H&R Block to let them take care of his tax filing. Once he arrived at H&R Block, the receptionist informed him that he should qualify to have them filed for $50. Forms were submitted to Carol Hernandez and tax preparation was completed. They asked him to sign his forms and before hitting enter on his tax filing they let him know that the total was just over $355. Being that he had never filed taxes with H&R Block before he had no idea and was in no way informed by Carol Hernandez that he had the right to walk away and not pay the outrageously high rate to file his taxes through H&R Block. They say that he didn't qualify for the $50 filing fee because he had a W-2 and a 1099 form however, they did not share this information with him when the forms were handed to them. They simply proceeded with the paperwork and then dropped the 1099 form "bomb" on him when it was time to pay. It was very misleading and unnecessary. We will in no way use or recommend H&R Block to any other person. Once he came home and advised me of what happened, I called 2 other tax preparation companies and I told them exactly what forms he had to file and the price ranged from $100-$150 to do the same preparation and tax filing. I called and spoke to Carol Hernandez who quickly let me know that there was nothing she was going to do to change anything and that he could have taken it anywhere else. I then called back and spoke to Pat the office manager, and she also showed the same lack of concern about the client and more focused on the amount of money they could make off of them. I hope this helps prevent someone from making this same mistake. read more

I read the last review and my husband and I had a similar situation in Knightdale this past weekend. H & R Block in Clayton has done our taxes for the last 6-8 years but they were closed on Sunday and we wanted to get it taken care of. So my husband searched for another office and found that the one in Knightdale was open. He went in by himself with our information. In previous years I've had to stop by and sign the forms before they could file them or the agent would print out the information and we would mail it in at our convenience. Somehow this was ignored this year and my husband came home and said that our taxes were filed! ?? Then I just happen to ask him how much it was and he said it was over $400!! I couldn't believe it! That is the most we've ever paid at any H & R Block even when we had to file taxes for (2) different states one year. I asked him why it was so expensive this year and he said because we had to file an extra form because we took a loss on some stocks?! I thought that answer was a little weird. So next year it's Turbo Tax for us! read more