I have to say that I am very happy with Jackson Hewitt. I have filed here the last few years. One…read moreyear I used their online filing and it was really easy to use but I do like having Catherine do my taxes at the actual office. I admit I am excited about the virtual tax thing I heard is coming and I may have to give it a try one year. The employees here are all great people. Really nice and knowledgeable. Management is amazing! The place has really improved a lot since new management came in a couple of tax seasons ago. If you're looking for a place to get your taxes done right, give them a try. The refund advances are great and you can get money quick! Even before Christmas! You guys are the only tax place who gives them out that early and I think that's great because some people really need that extra money for gifts for their children. I love that you guys do that for people! Thanks for being so awesome Jackson Hewitt!

I always have used katherine for 6 years with no issues. We booked a appointment with her again…read more We got the phone call to confirm appointment. When we showed to some fruit loop was there. My first question was where is katherine? He said she don't work today and i was definitely skeptical at that moment bc let's face it you find someone awesome you don't fix something that isn't broke. Anyway we proceed & long story short here i am 4 months later still no taxes and got a fraud letter from irs. Had to confirm it was us & only update to this date we have is you'll have your taxes within 180 days. This is complete bs wish i knew the fruit cakes name but don't use this dude or this comany if they fuck you over like this! I'll never use them again if i can't have katherine every time. She's the go to! As for others if she's not there I'm not using these people for shit. Never had a issue till this dude!

As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

Very professional and great communication. I would highly recommend their services. They handled…read moremy personal income taxes and made everything extremely easy and they are well versed on all the new changes in tax law over the last few years.

Found Ms Hunter to be very thorough, professional, and much less expensive than others I'd tried…read more Very pleased with her service.

Very professional, saved me a bunch in taxes. Always have a good accountant, a good doctor, and…read moredentist they are worth it

Never call you back, and I mean never. I gave them my taxes in February, but my taxes have never…read morebeen done on time for 3 years. This year, at the end of Sept, they are still not filed. Looking for someone new this year.