As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

I knew we found the right company as soon as we met Roger and Tina. They are very personable,…read morethorough and knowledgeable. I am confident we have trusted our small business with the right team.

From the owner: Balanced Bookkeeping & Tax, Inc. is a bookkeeping and tax firm located in Knoxville, Tennessee,…read moreserving small business, corporate and individuals. With over 25 years experience, we're ready to assist you in achieving continued financial success. We take care to consider every client's specific needs and deliver professional service in a timely manner. Our expert accountants and bookkeepers are Fast, Reliable and Affordable! We offer personalized service to assess, understand and address your specific needs. We want to be your partner in helping your business succeed.

I have used LeaAnne Williams' accounting services for my personal taxes for 5 years. LeaAnne is…read moregreat! She is thorough and takes all the time I need to make sure understand every detail. LeaAnne is also very knowledgable which is great because my taxes have been somewhat complex. I have also had the need to get LeaAnne's tax advice on financial decisions throughout the year. She is always prompt in getting back to me and thorough. I definitely recommend LeaAnne Williams for any CPA needs!! She is a real professional!!! Greg C

LOVE INTEGRITY! They are great to work with. Diana Mockus…read moreworks tirelessly to make sure all paperwork is done on time and correctly.

From the owner: Small Business is our specialty. Whether you need assistance with setting up your business,…read moremonthly bookkeeping, payroll processing, or simply wish to hand your taxes off to a professional - we can assist. We are dedicated to passionate small business owners, providing them with targeted solutions to fit their needs. New clients are always welcome and we would love to earn your business. No appointment is necessary.

Guess she doesn't need the business, I called multiple times looking to hire someone for taxes and…read morebookkeeping but never got a call back.

Never call you back, and I mean never. I gave them my taxes in February, but my taxes have never…read morebeen done on time for 3 years. This year, at the end of Sept, they are still not filed. Looking for someone new this year.

My husband and I always have a wonderful experience at Lawhorn CPA group. We love the hospitality…read moreand family atmosphere of the business. All staff are eager to help. Their prompt services and attention to detail puts us at ease when dealing with our needs. We are always taken care of when we are there. We highly recommend this business for your accounting and tax preparation needs. Jeff, Jason, Ashleigh, and Lorena (just to name a few) are a pleasure to work with.