Charlotte Johnston filed my taxes in 2019 and 2020. She didn't like it when I requested a "clean"…read morecopy of my 2019 tax forms. She said that's what she gave all her clients. My previous CPA provided it. Everything I received had "COPY" across the entire page on every page. She sent another copy. Some of the forms were missing, but she did include a copy of the PAYROLL information for her office. When I called her to request the rest of my forms, I informed her about the mistake. I wonder to this day if she sent my tax forms to someone else. She also argued with me about providing her a form. The government does not provide the form until one month after taxes are due. She should have known that. She also "chastised" me for yelling at her in an email. She said I typed in all caps. Wrong again. I type in BOLD (but not CAPS) letters as I am partially blind & that enables me to see better. That was totally unprofessioinal. In 2020 I realized she had omitted a form for my 2019 taxes. She immediately tried to pin it on me saying I hadn't given her the information, but I most certainly had. She agreed to file an amended 2019 form at her expense. I waited and called twice and emailed. After 6 months I received a call from another tax agency saying they were filing the amended return. She had "farmed" it out without telling me. They emailed me some documents to mail to the IRS and told me to send it certified. They provided an address in CALIFORNIA to mail the return. At this point, everything they did was suspect, so I checked the address on the IRS website. It was supposed to be mailed to Ogden, UTAH. When I contacted them, they said they needed to update their software. Ya think??? I was so leery that I called the IRS, waited and hour and a half to talk to a human, and was told I did not need an amended return, but only needed to mail in the missing form as the taxes were paid correctly. She should have know that as well. Needless to say, will not be going back.

We used Johnston & Associates for one year. Ms. Johnston prepared our return and we had multiple…read moreerrors we called to her attention. Charlotte boasts that she touches and reviews every return close to 650 she indicated. We were treated very poorly when we asked questions and Charlotte's body language indicated her frustration by asking questions. I met her at Bob Evans in Mason as we both frequented there. I should have recognized how poorly the client experience would be after I saw how rude she was to the servers when they didn't get her eggs perfect. I learned afterwards from the servers, no one likes to wait on her fur young kind attitude. I would not recommend this firm as they're under-staffed and if it's true Ms. Johnston hurry's through 650 returns, you can expect errors as we did. On top of it we received a letter from her after our first year saying she no longer wanted us as a client. Look else where, she's an older lady who's not very kind and respectful to her clients. The Client Experience was horrible!

Always very professional AND available all year for questions and assistance. Very helpful and…read moretakes time especially when you have a complicated return.

Great service. Have been using this firm for several years now. I recommend them for all your…read moreaccounting needs.

We're in the market for a CPA for our small business, someone centrally located to us, who was…read moreapproachable and reasonable. Mark is the CPA and Charlene handles bookkeeping. I met with Mark and Charlene and their friendly demeanor put me right at ease. They were quite personable and had great information to share. The other thing I really appreciated is that they had different options for service, making it so much easier to find the right level of support for a price we could handle.

Charged us $760..they doubled the rate because we filed separate vs. jointly. Talked to 2 other…read moreCPAs and they advised all the info is put into the system up front, and it only takes 15 minutes max to change from filing jointly to separately...so definitely did not warrant a doubling of the rate. Last year we filed separately as well and it cost $500 less! Nothing complex about the taxes either..standard interest mortage..etc. Only difference from last year to this year were a set of stock options that were cashed that were captured in our W2s...so hardly warrants the fee tripling! Shame on me for not asking the fees up front, but he was recommended by a good friend, so didn't think I had to worry about it. That will be the last time I don't do my own homework and the last time I use this company to do my taxes.

This company has helped me each time I had questions, needed help when I first came to them because…read moreI was making mistakes.. They took seemingly, personal interest in helping me complete my taxes correctly and have it ready in as swift a time as possible. Their kindness and professional demeanor was refreshing. If you need a tax preparer, this is the place.

There was no waiting and the preparer was friendly and knowledgeable. I've been getting my taxes…read moredone there for years and never had a problem.

I have had a terrible experience through this company they owe me money that they won't pay I…read morepurchased insurance through them which they told me they couldn't cover me under the umbrella that I needed and which I asked for my money back Ross The owner refused to give me my money all of it and on top of that they took more money out of my account than what they originally told me and overdrew my account

I have been working with Denise from this office and have been more than impressed. I am dealing…read morewith a complex problem regarding my Elderly Aunts insurance. Although there is zero money involved that they could possibly benefit from and I am from out of state, Crisp insurance has bent over backwards and taken time and work to help me. AMAZING PEOPLE! Thank you Denise.

When I first switched back in 2018 I would have gave them 5 stars. Today's date and time if I could…read moregive them negative If I could. While I have had issues with the agent I would say its more Allstate as a whole and not just the agent. January 10 2020 I was involved in an automobile accident. I have been lied to by Allstate about what they have done to try and resolve the issue with Geico by my claims rep Marry Muhammad multiple times. I called and filed a complaint with cooperate, no one ever called me back, called and filed a complaint with my agent, no one ever called me back. Marry finally called me back to confront me about filling a complaint on her, called my agent never got a a call back. Now a few weeks ago I was affected by the bad storms that came through doing damage to my roof, I called a company to come out and look at repairing my roof and to give me a quote. File the claim and Allstate says there is nothing wrong with the roof, but I have had two different companies up there saying it needs replaced, but Allstate's people say there is nothing wrong. While in the beginning between car and homeowners they saved me about $800 a year, I should have never left State Farm. Good luck and I hope this helps.

Couldn't ask for any better. Combined all of my policies and saved me over 800 a year!read more

Johnny Chin, and now his family members, have provided amazing service for over 25 years, or even…read moremore. He has helped me in a couple of car accidents in a very timely way. He truly does all the work in any claim. My wife had other insurance before we were married where she had to track everything down herself. The prices are very comparable to a discount online insurance, where you don't really have an agent. I appreciate the peace of mind I have with the Chins, and will be customers for life.

My husband and I have been very pleased with State Farm and specifically Johnny Chin and his…read moreoutstanding team! We have been with Johnny for many moves and different vehicles. They are timely, willing to answer all the questions in a professional manner and go above and beyond to make you feel like family. They even offer the personal touch of sending Birthday and Christmas cards. We look forward to many more years with Johnny and his team. We would highly recommend Johnny Chin for your insurance needs.

Terrible customer service. They change your coverage and bill you without any info to you. They…read morealso are extremely lazy at returning calls. Do Not Recommend

I've had insurance coverage with Fogel for many years and they are so good I suggest them to…read morefriends, family and strangers!