Branch mixed up documents between at least 3 customers. When we got home it was discovered there were documents missing from the folder and then additionally someone else's documents inside. That other customer later checked their own folder and confirmed that they in fact had a third person's documents mixed into their folder. Documents included PII (i.e. SSN, name, address, financial institution, account balances etc). As soon as we discovered the data breach we returned to the office with the folder immediately. Branch could not locate the missing documents and had to reprint them, but then also expect us to believe they did not mishandle them. The receptionist stated that the documents got "mixed up on the printer." I would not trust them with you or your loved ones' personal info. Staff was extremely unprofessional and refused to provide any written confirmation of an incident or case opened despite several requests over 3 days and multiple visits to the office to ask to speak to a manager or supervisor. A refund was issued, but that's is a customer-service gesture and does not address the major data privacy issue at hand. When I repeatedly asked for written documentation of the branch reporting the data breach, the branch just kept repeating that they refunded the money. That is irrelevant. Branch refused to provide me with contact info for anyone above the branch or in compliance/data policy. I've opened a case with the H&R Block corporate number and also filed a preparer complaint with the IRS for mishandling documents. read more

They were very professional and so helpful. They were on time which I appreciated and we finished within our hour.

Michael Wike at HR Block has been doing my taxes for the last 7 years and is the best , very professional but friendly and he likes to camp too which is my business ,they aren't cheap but like I tell my Customers we aren't always the cheapest but we strive to give 5 star service every time and we are worth a little more .The 6 month checkup is very valuable for me to make sure I don't get any hidden surprises in March . Randy Edwards read more

We had a GREAT experience having our taxes done by Kim. McDonough She really takes the time to be extra thorough and caring. I highly recommend her. She's super smart!!! read more

Laura Weber has been doing our taxes for years and we are very happy with the service.

The rudest staff i have ever come across. I will no longer be doing any type of business with this location.

Really wish I could give less that one star. Other than the completely sexiest and ignorant staff, Laura Weber lied to my wife's face, charged us $330, then "wasn't able" to file our taxes. Even though we voiced those concerns before she took them on. I've called the "customer support" center twice now. My first case was closed with no contact, so another case has been opened. It took an hour to be able to do that. While doing so, I've put in a complaint to the better business bureau, and contacted an attorney. Do whatever you can to not use this tax service. read more

Went with a pretty standard tax return. Nothing special two state returns and a federal spent over an hour with them. They had no idea what they were doing and had 3 different people working on it. And they charged me almost $300! Along with having to pay in on federal taxes. So much for getting my billions back, should have just done them myself. read more