Had our taxes done last year at H&R block by an accountant who worked there. Everything was great. Found out this year she doesn't work there any more. But my husband left everyhing with them so they could do our taxes. BIG MISTAKE!!! They didn't include both of my W2 forms. And now when I call they are closed. I don't know yet how much trouble this will cause. I hate to imagine. But I know it will be a mess. NEVER AGAIN. TERRIBLE! read more

I had my taxes done last year by the manager Tonya. She said she knew how to fill RITA taxes but then messed them up. It took a year messing around with her incompetence only to have to call cooperate office to get it fixed. She lied to me multiple times about what she had done. Why pay $349 to only have to spend hours on the phone trying to fix the so-called tax professional's mistake. Never will I use any H&R Block location. Cooperate said they follow up but never did. If I could give zero stars I would. read more

I scheduled an appointment with Mr. Neece for an emerald advance. That's one mistake I'll never make again. I was having trouble finding the info he said he needed. I apologized for taking so long he told me it's ok he doesn't have any appointments. Halfway through the process I finally find the pay stub I was looking for showed the pay stub to him. He told me we could not go through with the application because my pay stub was 33 days old he told me the oldest he would accept 30 days old. So I'm trying like crazy to find one more recent as I'm looking all 3 employees walk back in the back room. He comes out says he suggests I go get my pay stub and to come back next week. Long story short I came back that day only for Mr. Neece to tell me the same thing. So he was rude wouldn't even run my application through he made the decision himself. Well 1 hour ago I went to point pleasant WV H&R Block I was approved. For some reason Mr. Neece refused to help me. I will not bring my business come tax time. read more