1. H&R Block

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    Saint Louis, MO

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    H&R Block

    3.0 (1 review)
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    Services - H&R Block

    Audit and conflict resolution support

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

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    4 years ago

    I feel that they did my taxes correctly, but it was very expensive. Be cautious about the H&R Block clear pricing guarantee.

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    Sara N.

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    Liberty Tax

    Liberty Tax

    (28 reviews)

    Called several times to get an appointment. Use to talk to someone live in the past. Today, nothing…read morebut a recording, to leave my name and number. Customer service has taken a nose dive here. If they can't answer their phones, why give them your business, is my motto. EDIT: Today, they answered the phone!! I asked what the fee was this year. I was told $165. I started laughing and apologized to the woman, but will explain it when I get there in a few days. EDIT: The lady dropped my price of $165 to $130 after our conversation about how her company is overcharging customers. She also made a mistake on my State return. I asked her to double check it and she omitted a 0 on a form. What I didn't tell her is, the same thing happened last year. Be aware of what your refund was last year if you can. If nothing has changed, don't hesitate asking if an amount sounds wrong.

    A little change never hurt anyone... Let me preface this…read morereview by stating I'm a loyal customer of Liberty Tax and have been going to the Maryland Heights location for years. I noticed my w2s came earlier than usual so I called to schedule an appt. I couldn't get through to anyone so I called the Rock Hill location and spoke with Matt. He apologized for my troubles and was more than willing to take me in the same day. At that point I had to make a decision: do I keep trying my old place or try a new location? Since I already had my W2s and he had time for me, I went ahead and made the switch. Upon walking in to the Rock Hill location, i noticed how pristine it was and was instantly impressed. I've yet to notice an unkempt tax place but this one was immaculate! Not to mention, all the stops were put in place for Covid protocol, so I felt even more safe and comfortable being there. Matt was very warm, engaging, and personable. I should mention prior to me coming in, I had some concerns regarding my second stimulus, which I mentioned to him on the phone. As we were going through my w2, he took the time to throughly explain each section as well as give me the proper info regarding my stimulus. Any questions I did have were answered and he made it his job to make sure I had everything I needed. Matt made me feel as if we were old friends whilst still remaining professional. He definitely cares about his job and helping others and it shows. Thank you for taking such good care of me and I look forward to working with you from here on out!

    Regal Tax Service

    Regal Tax Service

    (3 reviews)

    Dogtown

    Please check her amazing 5.0 reviews on Google as well!! I…read morehave known Shelley Teepe with Regal Tax Service as my tax adviser for over 20 years. I've always appreciated and admired her knowledge, attention to detail and calming demeanor during the stressful tax season. She and her son (who I had a chance to see grow up) are ethical, intelligent and professional individuals that I can highly recommend to anyone.

    Steven continually tried to miscategorize income that I already had categorized correctly. After…read moretelling him for the third time that he was wrong, he cut off all communication with me. After using every communication method that I had for this business within a 24-hour window, I reached out to Steven's mom. Who chose not to respond either. Steven wanted to clarify my rental income which he was wrong about, with my bookkeeper for my business taxes. The bookkeeper for my business taxes has nothing to do with the 1099s that Steven had. Steven that had conversations with my bookkeeper about filing the business filings for the IRS. I did not engage Regal Tax Service or authorized them to do this. They tell me that they have communications from me authorizing them to do this. I have already paid a separate accountant to handle the business filings, therefore I would not ask Regal tax to do this. This business continually miscategorized expenses that I had already categorized correctly. They tried to pick up unauthorized work and then charge me for it. they cut off all communication with me after I told them that they were wrong and that they needed to categorize my income correctly. Then they emailed me! And they tried to extort more money out of me after I did not authorize them to pick up the business filings! Then they dropped me as a client when I went down to their business and caused a scene. Look, when you screw up people's taxes, when you try to reach out to their other accountant on issues that your client can clarify so that you can charge them more money, when you pick up unauthorized work and try to extort more money out of the situation, when you cut all communication with your client, people tend not to be happy with that! After I caused the scene Shelly emailed me and tried to extort more money out of me for work that I did not authorize. I emailed her and let her know that We would not be at this point if Steven had not made several attempts to miscategorize already correctly categorized income. (I sent them spreadsheets with EVERYTHING categorized) We would not be at this point if he had asked myself or my assistant about the 1099s that we correctly classified as income. We would not be at this point if Regal Tax Service had not tried to pick up work that I did not authorize them to do. And we would not be at this point had they responded to my communications about these concerns. Shelly, say whatever you want. You screwed up my taxes. You tried to pick up unauthorized work. You tried to communicate with other accountants in my circle when I, or my assistant were the only people who could have clarified the issue. And as I tried to schedule meetings with you and my other accountants to clarify this & reached out to all of your communications methods, you cut off all communication with me. You would not have someone at your business, knocking at your door, if you weren't causing the problems that you have caused. Good luck with new clients! Oh, feel free to post the communication where I authorized you to do my business filings here if you have it.

    H&R Block - taxservices - Updated September 2026

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