Called several times to get an appointment. Use to talk to someone live in the past. Today, nothing but a recording, to leave my name and number. Customer service has taken a nose dive here. If they can't answer their phones, why give them your business, is my motto. EDIT: Today, they answered the phone!! I asked what the fee was this year. I was told $165. I started laughing and apologized to the woman, but will explain it when I get there in a few days. EDIT: The lady dropped my price of $165 to $130 after our conversation about how her company is overcharging customers. She also made a mistake on my State return. I asked her to double check it and she omitted a 0 on a form. What I didn't tell her is, the same thing happened last year. Be aware of what your refund was last year if you can. If nothing has changed, don't hesitate asking if an amount sounds wrong. read more

A little change never hurt anyone... Let me preface this review by stating I'm a loyal customer of Liberty Tax and have been going to the Maryland Heights location for years. I noticed my w2s came earlier than usual so I called to schedule an appt. I couldn't get through to anyone so I called the Rock Hill location and spoke with Matt. He apologized for my troubles and was more than willing to take me in the same day. At that point I had to make a decision: do I keep trying my old place or try a new location? Since I already had my W2s and he had time for me, I went ahead and made the switch. Upon walking in to the Rock Hill location, i noticed how pristine it was and was instantly impressed. I've yet to notice an unkempt tax place but this one was immaculate! Not to mention, all the stops were put in place for Covid protocol, so I felt even more safe and comfortable being there. Matt was very warm, engaging, and personable. I should mention prior to me coming in, I had some concerns regarding my second stimulus, which I mentioned to him on the phone. As we were going through my w2, he took the time to throughly explain each section as well as give me the proper info regarding my stimulus. Any questions I did have were answered and he made it his job to make sure I had everything I needed. Matt made me feel as if we were old friends whilst still remaining professional. He definitely cares about his job and helping others and it shows. Thank you for taking such good care of me and I look forward to working with you from here on out! read more

2nd year having my taxes prepared at Jean Field's Liberty Tax location in Rock Hill. The office is very welcoming and the team members are a pleasure to do business with! The manager Matt B. explained the numerous changes for 2019, asked great questions and offered suggestions to maximize my refund! Brock prepared my sons taxes and he gained knowledge as well. Such a huge relief to have our taxes filed and refunds in the works. Referral program awards me $50 for new clients! Call and schedule your appointment asap! (314) 942-7224 read more

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Matt was quick, reasonable, fair, and kind. He took time to explain details of my return so I could understand them. I would highly recommend them! read more

This year has been a crazy one in terms of taxes. Luckily, through a reference from a friend, I found this place tucked away in a shopping plaza in Rock Hill. First off, working this past year as a contracted employee, as well as running my own business, my tax situation seemed daunting. For a guy who is used to plugging tax info into a computer and sending it off online, this year's flood of tax forms seemed overwhelming. When I visited this Liberty Tax Office, I was greeted with a friendly smile, a cup of hot coffee, and spectacular customer service. As a side note, I'm horrible at paperwork. Absolutely horrible. So when it came perusing the previous year's tax forms, I was sweating a little from my own disorganization. Fortunately, my tax preparer was very patient and kind. She walked me through the process. She was clarity in my perceived storm of tax-season jitters. I was shown the way, and I left relieved that I got my taxes done early, and in the most professional way possible. Would I use this Liberty Tax office again? Heck yeah. read more

I usually do my own taxes online but for a change I came here (because I won a free evaluation and filing coupon at a past event). I'm happy to say everyone at the place was very friendly and welcoming. They didn't make anything look or sound hard, and it was quick. Well, not THAT quick but we got done at a reasonable time. Cookies were great too. Many thanks go to Crystal and the staff there, as they were very confident in what they did! read more

2013 was another complicated tax year for my son's dad and I, so we both decided to use Jean for our taxes since we file separately. Not only did we get a great deal from Jean over at Liberty Tax, but more importantly, she educated us on the implications of financial and income decisions that we make and how they affect our taxes. Jean is a really friendly person and it was a joy to work with her. read more

Terrific service- Jean is interested in forming a relationship with you- not a one time transaction, and it shows. She goes in depth into all the details and explains every part of the process. Was a joy talking to her- a true people person who puts you at ease. Not only did she help me with my taxes, but she put me in touch with people who would be able to help me with my financial goes. She's been a part of the community for a long time and makes an effort to network within it- this is helpful when you're new to the area and looking for people to talk to! read more

My wife and I had a few questions regarding our taxes. We always used Turbo Tax in the past, but this year it was telling us that we owed a rather large amount. We walked in and were offered snacks and drinks while we filled out our initial paperwork. Next, we spoke with Matt? and he was amazing. He gave us a quick run down of our W2's and explained how turbo tax is correct, we will owe. After all the great information was given, he did not even charge us anything. They seem to specialize in more complicated tax filing than us, so he said there was no need to pay to have them do it, just go back to turbo tax. It seems difficult to find this level of honesty now, so it was extremely refreshing. If you have more complicated taxes, I would highly recommend going to Liberty tax on Manchester. I know we will be clients once we need it! read more

I can not recommend Jean and her team at Liberty Tax enough. They are extremely thorough, and they take the time to answer ALL of your questions and explain them in a way that is most helpful. My husband and I have used Jean for the past two years and other family members for I don't know how long. Jean took time to work with me out side of tax season to explain the tax process when starting my own business. She has great advice, and again, takes the time to explain everything so clearly which makes all the difference. read more

In the back of my mind I'd held in memory that I needed a Tax Service, but as usual, had decided to procrastinate. But while shopping, I, having far more items than the rather business like lady behind me who seemed to be in a slight rush, decided to let her ahead of me in line. That was a most wonderful and fateful gesture. She thanked me a gave me her card. It was Liberty Tax Service. I later called and asked if Liberty Could help me with an out-of-state tax matter and she agreed. She accepted the challenge and worked tirelessly to help solve the problem. I'd heard horror stories about tax assistance offices and was looking forward to a bill in the thousands. No such thing! I actually felt guilty because the cost was so very reasonable and the service far exceeded expectations! It is a no-brainer on who will handle ALL my tax matters now, and into the future. Liberty is very efficient, very fast, extremely warm but also very professional and competent in all manner of things. Good work Jean and Good work Liberty! read more

Yesterday, I went to Liberty Tax, and I had a wonderful experience. I work abroad, so I had some complicated questions to ask Jean. Jean sat with me, and we researched the tax treaty between the USA and South Korea. She gave me really good advice on how to properly do my taxes. She also gave me advice on my upcoming road trip :). Jean is a really good person, and I enjoyed meeting her yesterday. read more

I've used Liberty in the past with no issues, so last year, I received an email stating I would get 30% off. I had also been told by Liberty that since I had fewer W2s, the cost would be less. Last year, I asked the woman who prepared my taxes about the 30% off and she told me she didn't know anything about that. She also told me the cost to prepare was more and that I had to watch my working hours or social security would penalize me. I questioned her because I have friends who work more than I did and they weren't penalized, but she insisted they were incorrect. Not wanting to be penalized for working too many hours, I cut my hours tremendously. Later, I called the social security administration and asked about that and was told the woman was wrong, that I could work as many hours as I wanted without being penalized. I also asked the preparer if I could claim any deductions since I had recently bought a house (in 2020) and had made numerous upgrades and was told no. Again, I was told by an agency that I could have claimed deductions regarding the home. I will not be going back to Liberty. read more

If you have simple taxes, do NOT go here. I was charged $300 for my taxes the lady worked on for 20 minutes! They did not discuss prices up front. read more

Had my taxes done and was very satisfied. Was so happy that I brought my parents their to have them done . They were very happy also . Got way more back then doing them himself.. I would highly recommend . Was worth the drive. read more

Jean and her team are fantastic! They were knowledgeable, quick, and NICE. They seem to genuinely care about building relationships with their clients. I will definitely be back! Thank you Jean!!!! read more

My wife and I moved recently from NY, where we own a home used as a rental, to STL and were in need of expertise. Previous reviews encouraged me to contact Jean. I am so grateful I did! This an incredibly professional, friendly and well-versed office. I highly recommend giving them your business. read more

Jean and her team are great. They handled my slightly complicated tax issues with ease. They were all very friendly and very easy to talk to. I will definitely go back. read more

I had the best customer service experience! I felt truly supported and listened to through all my tax questions. I felt so comfortable asking questions and knew my taxes were in the best hands. I would recommended anyone to get your taxes done by Liberty Tax on Manchester simply because of the peace of mind provided knowing all is taking care of! read more

I'd be lying if I said I wasn't a little upset when I walked out of Liberty Tax Services door today. Because I was upset in the sense that I haven't used these guys from the get go! I'm so happy that Yelp led me to these professional, sincere, knowledgeable, and personable tax accountants. I called Jean (owner) this morning and she sounded more than happy to help me out- despite my procrastination as taxes are due..umm, tomorrow. I was a little hesitant when I read that Liberty is a franchise as I assumed this would be a similar experience as say, H&R Block. Boy, was i wrong. I came an hour earlier than my scheduled appointment (the car's fault) yet Matt got me in right away. He and the entire staff greeted me with a warm smile, he put solid thought into different variables to best benefit my unique situations. I was on my way within an hour and I could not have been more pleased with Matt. He was excellent. In fact, as he walked me out, he gave me a few helpful pointers that will come in handy throughout the year and not just for next year's tax season. It's so refreshing to work with someone who actually cares. I know for a fact that I will be returning as I have found my new long-term tax professionals. read more

Great find! I'm so glad that Yelp connected me to this place. Jean, the owner, was absolutely wonderful. She was extremely patient and took the time to truly understand my situation and explain my tax options. I've never really prepared my taxes by myself since my ex-husband used to take care of it each year. I was terrified but Jean made the process simple and pain-free! I will definitely go back to her for her expertise next year!!! read more

I've had my taxes prepared for the last 2 years with Jean Field at Liberty and she's been just fantastic! Extremely knowledgeable, extremely personable, and goes to great lengths to make me feel comfortable and welcoming during my visit to their office. During my latest visit, I had explained that I was laid off from my job. Jean listened patiently and sympathetically to me, and even gave me some job leads and other helpful advice. I would recommend Jean and Liberty Tax to anyone. I simply wouldn't trust my tax filing to anyone else! read more

Jean (the owner) is a miracle worker with taxes! She has been a joy to work with, always happy to see her returning customers and will do her best to make sure you're happy with the result of your tax return. She also knows how to work with the Missouri and Illinois taxes, which is great because my husband works in Illinois and lives in Missouri. It's always a hassle to do taxes for both states but she makes it a breeze to deal with! If you file your taxes early with her also, you will get $50! (That's going through until this upcoming Tuesday, February 14th) this isn't someone who is paid to do an advertisement, I'm an actual customer who's been going here since 2014! Please consider her for all of your tax needs! Thank you again Liberty Tax read more

Gale was great and explained everything thoroughly. I had to declare in multiple states and Liberties team pulled my return off without a hitch. read more

There are not many people who can grasp complicated tax laws as quickly and efficiently as Jean Field and her staff at Liberty Tax Service in Rock Hill. In today's world of complex tax code from the IRS you need to maximize your return and Jean Field her staff can accomplish that for you! You can pay for expensive services from a large accounting firm, but you won't get as much attention to your particular needs and maximize what you get back from the government. I worked in the complex world of finance and Jean and her staff were much more equipped to service my needs than Arthur Anderson and Company or any other accounting entity. You can't do any better than Jean and staff for value, knowledge and efficiency! read more

I had a terrible experience with Jean at Liberty Tax Service. She was erratic in responding to my emails, asked very few questions about my tax situation/took very few notes, and did not copy the tax docs that I brought to my first appointment. When she finally asked me to come back in to review and sign documents, I discovered that she had made several mistakes on my return. When I pointed these out to her, she seemed frustrated and commented that I, like most small business owners, didn't keep good tax records (the mistakes she made were unrelated to my tax records and were directly related to her not asking questions/taking notes and/or making copies of the documents I provided). When I disagreed with her comment, she got got visibly upset, raised her voice and said she needed to take a break. She then walked away from her desk, where I was sitting (for the past 2 hours). I felt embarrassed by her actions (2-3 staff and 1 customer were present), so after one minute, I told one of the staff that I was leaving because Jean had walked away and I wasn't sure if/when she was coming back. I called the corporate office to discuss my experience three times and was told each time that I would get a call back from a district manager. The call never came. read more

Had my taxes down this year with Jean at Liberty Tax service on Manchester. I couldn't have been more pleased! Having just moved to St. Louis from out of the country, just retired, just having bought a new house on top of owning a rental house, and never having filed a state income tax, it's got to have been a complicated tax preparation! But Jean was so accommodating, efficient, and pleasant to work with, you would never have known. I look forward to working with them for many years! read more

Jean Field, and this Liberty Tax Rock Hill location take first place in my new favorite service business finds. We were late filing taxes, had a fairly complicated set of tax issues, and needed some organizational support. Jean helped us through, took away the "angst", was so very available and kind .... we could not be more pleased. We felt that her rates were extremely reasonable, and we think we got the finest service available for our unique set of circumstances. When tax season is in full swing, I would know that all of her preparers will be first-rate, and people can trust that this Liberty Tax office will take good care of them. read more