Marc has been doing my taxes for 21 years. Certainly the communication has been more difficult…read moreduring Covid but I'm glad I met him in 2000. Thank you Marc for 21 years is service! I hope there is 21 more!

This guy has done our taxes for a number of years. This year he said he would have to do an…read moreextension but never did and now he has up and disappeared! Doesn't answer phone calls, texts. emails. Husband went by his building and signs are down. There is also a note from another one of his clients wanting to get answers as he refused to get in touch and they just want their files. I am about to start filing complaints with the NC State Board of CPA's and any place else I can find. I would suggest any of his other clients with issues do the same. https://nccpaboard.gov/enforcement/complaint/

Juli has been absolutely amazing!! We were insured with another company and when the broker and his…read moreoffice stopped responding to me I decided it was time to look elsewhere. Not only were the rates I got from State Farm significantly cheaper, the communication and correspondence was excellent! Juli has been responsive to every question and request. Her customer service is the main reason we switched!

I am basing my review around my experience with Mariah Eubanks who even sends me a reminder if I…read morefailed to make a payment that month and responds immediately whenever I have a question or concerns. Simply a great agent who takes the extra step when needed. Thank you for the great service Mariah

Jill Lucas rocks! The whole office is great! I recently left another insurance company after 20…read moreyears of loyal business because Allstate whipped their butts on rates and customer service. Two years ago I was referred to this office by a friend and I called and spoke to Jill. She took my info and later informed me there wasn't much she could do for me at the time rate wise due to a speeding ticket. She told me she would call me in two years to see if I would be interested in re-visiting switching to Allstate - I politely said "sure" thinking I would never hear back from her. Fast forward two years, low and behold, Jill Lucas calls to see if we could get a better rate for me! Folks, I haven't seen that kind of dedication often to any job but, it only got better from that phone call. Going through Allstate my rates dropped 50%! In fact when I told Liberty Mutual I was leaving they gave it a "college try" on a new policy rate but, couldn't touch Allstate so, it was time to part ways. I have no love for LM and will not miss them at all. The customer service and attention to detail Jill provides is excellent. I am glad I was able to switch to Allstate through Jill who has been with me every step of the way through the harrowing process. The fact is, we need more people like this in the world. Good customer service is a dying art since everything is outsourced these days. I am very pleased so far with Charlotte Holt's office and with the services I have been provided. I am indeed in good hands.

I would give this place zero stars if I could. I went to this location two different times and got…read moretwo different representatives. I am a college student from out of state and went here to switch to the company from liberty mutual. The lady never looked at my information. As soon as I explained my situation and mentioned out of state, she immediately turned me away and basically stated that since i was from another state she couldn't help me. I thought that was weird so when I got home I called customer service and the lady on the phone told me that her not being able to instate me into the company was a bold face lie. The lady on the phone PERSONALLY got me my insurance policy. All state offers the good student discount so unfortunately I had to go back to this location and physically hand in my transcript and a letter from my dean. So I went back and handed the lady my papers and GUESS WHAT?! their computer system was down. Terri her name was told me that she would personally scan my information in and I could leave if I wanted to because the system might take hours to come back. She offered to print me out my insurance identification card and I agreed. Then she said I could go and she would email me when everything was done. So i left. It was only suppose to take a maximum of 48 hours for my policy to appear online and on the app. I kept checking every day and about five days passed and I was getting worried. I called customer service again the man told me that nothing was scanned it. I WAS LIVID!!!!! so once again the person over the phone had to help me out. I emailed him the information and he scanned it in. Save your time and just go to another location or call customer service. I don't understand how lazy people can be at their own job. Don't go here, it's a bunch of lazy a s s - f u c k s

Great company,wonderful agents helped my family with an insurance policy that fits our budgetread more

I'd like to offset the negative review by saying she and her crew, primarily Ray, have helped me…read morethrough their mentorship and annual tax care, for 30 plus years. Biggest regret I have, was when Elaine offered me her kindness and knowledge when I hadn't the slightest idea what I was doing in the stock market, and I turned down the opportunity to get her advice. Her advice early in my career, has been a major driving factor in protecting my future.

TERRIBLE TERRIBLE TERRIBLE. I had my taxes done along with my husband. His ex wife also paid…read moreEdwenia to have her taxes done. She was disrespectful to me and decided to talk about our personal lives instead of performing tax service, I paid her to do. When my step daughter and husband's ex wife went in, proceeded to discuss our personal information and give her opinion on what their divorce agreement should have been. Made rude , incorrect statements in regards to personal matters. Made derogatory statements about me and my husbands relationship and divulged info from our file. We have had an immense amount of error on our credit report and I believe she gave our info to other individuals. Of course the check I wrote for her services was cashed and she benefited from my payment. Extremely UNPROFESSIONAL. If you are remarried or belong to a blended family, beware !!!!!!!!

CEO lied so I can keep paying what I could not afford. He kept telling me to stay on until the…read moreanniversary date I started the insurance then I would be able to get the money back. I held out 7 months struggling to make the payments for an end result that Alex Batista promised and put my family in deeper financial trouble.

Initially, I went into this process very indecisive. After talking with Alex I came out with a…read morebetter understanding and I was more secure with my decision. He was very knowledgeable, patient and very personable and I never felt pushed. I have already started referring him to some of my friends and family because I feel like if they are looking for insurance or additional insurance. He's the one I want them to go to because of the treatment that I received from him and how I felt during the phone conversation as well as how I felt afterwards. I wholeheartedly recommend him to anyone who is looking to purchase insurance. HE'S THE ONE YOU WANT! Thanks Alex!