After dealing with total incompetency at the Acton MA office. We just had a delightful conversation with Erin at this office. She corrected all of the prior mistakes and filed amended returns which were NOW totally correct and profitable.. Thank you erin read more

After a bad experience at a different H&R Block we went to this location in Shrewsbury and it was a completely different experience! The worker at the front desk was very helpful (and present unlike the previous experience) and Marybeth was an amazing tax consultant! Marybeth was very knowledgeable and helpful and made sure we understood the process as she went. We've got an appointment with her and the Shrewsbury H&R Block already booked for next year! I'm glad we won't have to stress and worry about finding a good tax consultant and that our taxes can be done quickly and painlessly. read more

My Agent was MaryBeth. She was fantastic!!! If I could give her indefinite stars, I would! She was patient, sweet, knowledgable and kept me updated on my taxes. Her consistency in working with me was above and beyond! She deserves a raise! She was fast and her professionalism is outstanding, hope to have her again to do my taxes again!!! H. Valarelli read more

Don't waste your time, had to go and get my taxes from there today 7/15/2020 to bring them to another company to have them done because when i dropped them off several weeks ago i was assured they would be completed well before the deadline of 7/15/20. After several phone calls to the Shrewsbury location to inquire about my taxes the only response i received was we are doing our best, asked to speak with a manager "sorry sir they are busy with a walk in, i will have her call you back" still waiting. called corporate after my fourth phone call to shrewsbury office and filled a complaint and received a case record number and other lip service with a promise to get a call back within three business days here we go waiting again. Also asked corporate if any other location was available today 7/15/20 and that answer was yes we have availability but not today but on 7/16/2020 which is after deadline that taxes have to be filed. I was having my taxes completed by block for last 5 years until today. Today block got Fired! none of the associates that i spoke with at this location could help so don't waste your time. I will also update this review after call back from corporate but i am not holding my breath for that call. I will leave you with this Liberty,Liberty, Liberty! Ask for Chris. read more

I have had two bad experiences at this location and it cost me $1100 each time with two different preparers. These folks simply are not competent to do the job. My return was accepted on February 10 and I still don't have my refund as the preparer made a mistake which was just discovered today April 3. I called in several times to discuss the matter and report what information I had from the IRS, the preparer did not even know who I was. He now admits that he did not prepare the return correctly. This has now caused my refund to be delayed 6-8 additional weeks. I should have had my refund in 21 days but I will be waiting four months because of the preparer's incompetence. And when I complained to a supervisor, the office manager spoke to me in her exaggerated manner and VERRRRRY patient voice telling me that her employees are human and make mistakes--but they are very highly trained! By whom? In what? Oh, and they will refund the cost of preparing the return but I have to wait 4 weeks for that as well. This location is a joke. They are incompetent, unprofessional and truly do not care about the impact that their actions have on people's lives. They sell you their "peace of mind" guarantee which is useless and give the worst customer service imaginable. Go elsewhere or learn to do it yourself. You cannot do a worse job. read more

This location is great! Been going to h and r block for 9 years and I have not been disappointed. Linda was my tax professional and she was awesome! Makes doing your taxes a pleasure. A +! read more

Had our 2015 taxes done here last year. Met with our rep, dropped off our taxes and were told they would be ready in three days. A week later after no call, we called...they said they were very busy and we should come in. We made an appointment for 3:00 pm on that Saturday. We waited until 7:45 pm that night to be seen. It was frustratingly apparent our tax rep had done NOTHING with our returns we had dropped off 8 days earlier as all the paperwork was the same and nothing had been accomplished. So we sat there while this knuckle headed rep printed out all of our paperwork and figured numbers up. We were there until 10:20 that evening. The rep was unprofessional and crude and innapropriate Talking smack about other customers etc. At the end of this miserable marriage, the honeymoon was that we were told we had to mail off our out of state taxes ourselves. We were apalled and THEN!!!!!!!!!! They had the audacity to charge each my wife AND myself 300.00 + apiece! We were FLOORED! Don't go near this dump! read more