Yes, this is long, but business owners deserve a clear warning…read more I've owned a business for over 30 years, and this has been the most disorganized accounting firm I've ever worked with. This firm handled my personal and business taxes for three years. Every single year, I received notices from the IRS and the Department of Revenue stating that my returns were filed incorrectly. Communication was another constant problem. Nearly every scheduled meeting was canceled due to an "emergency." This happened year after year. The first year, after I emailed all required documents, I was invoiced to review and respond to IRS and State of Oregon notices caused by their own mistakes. Even after paying for their review, the issue was not resolved, and I am now making monthly payments for taxes that should have been handled correctly from the start. Document management was equally troubling. After sending complete records by email, I was repeatedly told they could not locate them, as if they had never been received. Most recently, I learned that in 2023 the CPA failed to check the box to file an extension for my returns. As a result, I am now responsible for paying the penalty for their oversight. I gave this firm three years, hoping things would improve. They did not. I have since switched to a new CPA. Other entrepreneurs should think carefully before trusting this firm with their livelihood.

Allison and Larry are stellar accountants for my S-Corp business. It's so nice to just trust they…read morewill do it right the first time; set it and forget it. I can't recommend them enough!

This place is amazing! My husband passed away lat year and he always did our taxes. I was clueless…read moreand so anxious about getting them done. These people were absolutely amazing! So kind so patient and helpful. I would absolutely recommend them!!

Sheldon really knows tax law. Where he stores this information--I never thought it could all fit be…read moreabsorbed by 1 human, but he knows what he's doing. I had been doing it all wrong. Those helping me were too. I highly recommend this business if you need actual help with your taxes.

Sheldon has done our income taxes for the last 5 years. He is very knowledgeable regarding tax…read moreregulations. He has been very responsive to any questions we've had and has provide prompt service at a very reasonable rate. He is personable and easy to talk to. I would highly recommend him.

James did our taxes last year. He initially told me that he would charge me $795 to complete them…read more Later on he found that he had to also do a foreign earned income paper and said that his fee would be slightly higher to complete that. He ended up charging me $1399 and he filed the paper late! I complained that charging me $599 extra was not a slight increase in fees, but he would not negotiate with me. I found a new CPA to do my taxes (5 stars on yelp). She did an excellent job for only $579.

I have been working with Jeremy Shook for advice and tax services for nearly a decade, and Jim…read morebefore that. Close to another decade. They've advised me through new business formations, business partnership changes, life changes and it has always been a great comfort to know they are in my corner. Never have I had an issue or a problem. More importantly, I've never had a worry that the work wasn't done right. I recommend them to business associates and personal friends all the time. Cheri provides a friendly greeting whether I call or show up at the office, and I almost look forward to tax time for this reason!

this is a great firm and I feel Neberg is lucky to have them…read more a ton of talent in this firm. I use them for business and personal tax and just started payroll with them.

My wife visited yesterday for an initial consult. We had some basic questions about starting our…read morebusiness. The information that was given was unhelpful. To top it off, at the end of the meeting the CPA casually mentioned that we now owe her $175! We dutifully paid the amount requested. I called later and voiced my displeasure and was told, "too bad." I explained that any fees for the consult should have been made known before hand, again I was told, "too bad." Save yourself the time and frustration, go somewhere else.

We took our taxes here last year for the first time. After being told the taxes would be ready on a…read morespecific date, they weren't ready. Our phone calls weren't returned, the staff was rude and unhelpful. We were given the run around, even to the extent, that one of the women in the office lied about her name, when she was rude to us over the phone. That's just how CRAZY this place is! When we FINALLY did pick them up, we just KNEW they weren't prepared correctly. We were right. Thanks to our knowledgeable tax preparer this year, at H & R Block, she found a mistake, that Wayne made of more than $700! Thank God, she was able to do an amendment so we will now get back our money that Wayne's incompetence over looked. He's not fit to do a monkey's taxes! Trust us on this, we wouldn't recommend Wayne's Tax Service to our worst enemy!

We have allowed Wayne's Tax Service to complete our taxes for quite some time now. We realize that…read moreWayne and his team might be charging a bit more than the "other" guys, however, we continually receive impeccable service. We justify paying the extra few dollars by acknowledging the service Wayne and his team provides; it's trustworthy, consistent and reliable service. DON is our direct contact and he is a complete joy! We look forward to seeing him every year. Wayne's Tax Service provides us with peace, comfort and contentment..we have to worries. Wayne's Tax Service does taxes right! We literally receive our refunds within the month of submitting our receipts. We are thankful...100% Thankful! DON FOR PRESIDENT!

I recently had the pleasure of working with Sydney, an agent at Allstate, for my insurance needs…read more Her professionalism and dedication were evident from the start. She managed to keep me well-informed throughout the entire process, explaining each step clearly and patiently answering all my questions. Sydney demonstrated a profound understanding of insurance products, ensuring that I had the coverage tailored to my needs. Her communication was consistent and proactive, which made what could have been a stressful experience, quite smooth and reassuring. Her attention to detail and commitment to customer service truly set her apart. I felt confident and secure knowing she was handling my insurance matters. I would highly recommend Sydney to anyone looking for knowledgeable and professional insurance guidance. Thank you, Sydney

After more than 15 years with Allstate, our recent experience with Fairbanks Insurance Agency…read moreultimately led us to move our auto insurance elsewhere and begin looking at alternatives for our homeowners coverage as well. I am leaving this review because I believe prospective customers should understand our experience before choosing this agency. Over the years, we encountered multiple errors with our policies. We generally tried to be understanding and gave the agency opportunities to correct them, even in situations where we did not feel the financial impact was completely resolved. We remained loyal customers. The situation that finally changed that involved requesting a quote to determine the cost of adding a household driver. We believed we were requesting pricing information so we could make an informed decision. The driver was subsequently added to our policy, resulting in additional premium, even though we had not understood our request for a quote to be authorization to make the change. When we questioned this, we were told it was required by underwriting. I repeatedly asked for clarification about how requesting a quote triggered the underwriting requirement, how the rule applies to other licensed household members such as roommates or people carrying their own insurance, and for a detailed breakdown of our premium/refund calculation after we cancelled the auto policy. Rather than receiving clear written answers to those questions, I was repeatedly encouraged to call the office. Because trust had already been damaged, I specifically requested that communication remain in writing so there would be an accurate record. I also made clear that if the agency was not the appropriate resource to answer my questions, I was happy to contact the appropriate Allstate department. The final response I received provided Allstate's 800 number, directed me to information in MyAccount, and stated, "I will no longer be able to respond to further emails." Another significant concern for me was how previous mistakes were addressed. On more than one occasion, responsibility for errors was attributed to individual staff members rather than the agency taking ownership of what occurred. As a customer and as someone who manages people professionally, I found that particularly disappointing. When mistakes happen within a business, I believe leadership should take responsibility for resolving the customer's concern rather than placing the blame on employees. I understand that insurance agencies do not control every underwriting requirement or rate increase, and my dissatisfaction is not simply about the price of insurance. It is about communication, accountability, transparency, and how questions and concerns were handled. After more than 15 years as a customer, I expected a very different conclusion to our relationship. I would encourage anyone considering this agency to ask detailed questions about how quote requests involving household drivers are handled, what changes can be made without additional authorization, and how billing disputes or policy errors will be addressed. Unfortunately, based on our experience, I can no longer recommend this agency.

Great company, the folks who work here are real gems and they'll help you with your every need!read more

My household has had David Shin State Farm as our Automobile Insurance for years - at least 10…read moreyears. Today we learned that they are no longer going to serve as our insurance. We had two cars stolen within a short period of time. We have had no wrecks or tickets. The stolen cars were no fault of our own and were totaled. This is horrible service. After years of loyalty to this office to have our insurance dropped over situations that are were not in our control and has had horrible financial impacts on our household - shame on them. Why have insurance if the reason to have coverage is why they cancelled our plan.