I've had experiences with a lot of banks over the years and the majority of them being negative…read more So, imagine my surprise to have finally found a customer focused bank. The staff at the Bolton branch are friendly, professional and actively try and help you in any way they can. you never feel rushed, you're never inconvenienced. they're polite and attentive and actually make the dreaded trip into a branch of your bank not so bad afterall. the actual branch itself is of a decent size, well laid out and with a comfortable waiting area.

Your standard co op high st bank , very very helpful staff but lacks the five stars due to only…read moreever having one cashiers window open - and your always in a rush !

A great branch of the yorkshire bank with a open friendly welcoming atmosphere, the staff were very…read moreeffecient and friendly and happy to help me with my quiries. There were Pleanty of staff working the counter and walking about ready to help. Lots of leaflets and banking notes all around explaining there products. Overall a very good branch and very welcoming branch I felt that they treated me as an idividual customer even though it is not my regular branch.

I had a standard letter to say my savings account had matured. It stated that i could not cancel…read moreonline so last Friday I visited the Dorking branch. Unfortunately my local Leatherhead branch has closed. This was a fruitless journey as it only opens Monday, Tuesday and Wednesday, not particularly helpful for the customers. As my day's arrangements today took me near to Epsom I visited the Epsom branch and presented the letter to the gentleman behind the counter who asked for proof of I D. I asked if the standard letter requested I D and he confirmed it did not. My bus pass, issued by Surrey County Council and showing a current date, my name and my photograph was not acceptable although the name matches the letter Halifax sent me and the debit card of the account I wanted the money transferred to. I asked to see the manager but apparently he was in a meeting. What a shambles. I asked if he would paying my parking fee but I merely received a blank stare. Halifax are still earning interest on my money that I should have in my account.

Work for the company but not in one of the Branches so often an eye opener to see how I'm treated…read moreas a customer. The main Branch on Commercial Street is always busy due to being in a town centre location however queuing times are kept to a minimum and staff are always helpful. Advisers are available for immediate appointments and this Branch offers advice on a wide range of banking, savings and mortgage products, unline some of the smaller branches/agencies.

My local branch for the last 12 years, I don't tend to go in much as I do most of my banking online…read moreor draw the dosh from the ATMs. Whenever I have been in to the branch, the staff are very friendly, I always get called by my first name, which some people may not like, but I much prefer the casual approach. I wanted to cancel an additional account the other day, I was waiting a little while as the member of staff sorted this for me, whilst this was going on, the bank manager came to the desk waiting for the member of staff's attention, I stood back and let the manager before me, the member of staff swiftly told me that I was the customer and I came first, which the manager re-iterated. This was a nice touch to be made to feel important, but I didn't mind at all.

I like HSBC's Manchester city-centre branch, it is located in St Ann's Square, opposite the Royal…read moreExchange Theatre, it is fairly large for a bank, over multiple floors, with a counter service on the upper level, yet there are still ATM's and staff members who can answer basic questions as you go into the store. I find the staff here to be pretty friendly and helpful, they can help regarding both HSBC and First Direct accounts. I could easily pay in money, even though I had forgotten my card, as I had access to my online banking portal. The branch feels fairly modern overall, I like the "This is Manchester" branding on the exterior window and the overall look/feel of the branch. I do find their opening hours to be a little restrictive, especially on weekends, they close at 1 pm on Saturday and then they're closed until Monday, during the week the hours are the standard 9 - 5. 4* - Good bank branch in the centre of town for HSBC and First Direct customers and one I'll surely be returning to in the not so distant future.

I never thought I'd be giving a bank a 5 stars, especially when it's never showing up the ideal…read morebank balance. But this HSBC is the best HSBC I've come across all around the country. And I've been to a few. It's got quite a few floors which probably meets a lot of different banking needs. There's always lots of staff looking to help you, answer your question, direct you to a floor or one of the most easiest, self-sufficient pieces of machinery ever made to man. Most of the time going to the bank is a hectic, painful experience. But it's made ever so easier at St Ann's.

If there's a best bank awards, then this one should be on the short list. The staff are friendly…read moreand exceptionally helpful. Many have clearly been at the branch a while as they have a fantasticc rapor with some of the customers. It, like all banks, gets busy at luchtime but I personally don't mind the wait as I'm always warmly greated when I get to the desk. It's a pleasure banking with you. Just wish the level of service was wide spread throughout the company.

I use this bank for my ay to day dealings . I find that most times you go the que is huge which…read morethis can at time take forever to get to the front of it. The staff are always polite and helpful and willing to offer advice etc. They do have 4 cash machines and an extra fast payment machine. I use the fast payment machine a lot as the ques are big . This is an excelent facilty though it does take a day longer to pay in. When i ha a recent fraud on my account they was more than helpful to sort it out.

went to Mosley st branch today's very pleasant experience from Sadiyah at the counter. what a…read morelovely lady she was. made me feel very welcoming and made conversation which I find nice. thank you again Sadiyah

One of three branches in the city centre, this is probably my favourite out of the three (Given the…read morequality of Barclays' branches overall that doesn't say much). The location on Mosley Street is in between Piccadilly Gardens and St Peter's Square. The bank is open between 9:30 am and 4:30 pm weekdays, opening half an hour later on Wednesday's. I do find it frustrating that they close their counter service an hour early, and do not open at all on weekends, as the opening hours generally see them close earlier than most banks around the city centre anyway. Despite claiming to have indoor ATM's online, they do NOT. They do have some banking machines in branch, where you can withdraw cash, but these are different machines to ATM's, as a friendly employee explained to me. As someone who hates using outdoor ATM's, this is a deal-breaker for me. 3* - Basic bank, reasonable location yet still leaving me regretful of joining Barclays in the first place.