Popped into H Samuel in Silverburn with a relative who was looking for a ring specifically advertised in Christmas brochure. The ring was for his partner who'd already been sized as T. The required ring wasn't in stock but the assistant was happy to order in for us. During the course of the order she advised us there was a further 20% discount available on the ring but that sadly they only had sizes up to S. She spoke to her manager and then advised us they'd be happy to have the ring sized up for us and would so without charge.
I know H Samuel has a reputation as a pretty mass market jewellers but on the day our assistant demonstrated the really excellent level of customer service I'd expect from a top notch supplier. read more