Dear Team, Would…read morelike to make an official complaint as I'm hoping your team will learn from it in the future. Went today 27 Dec '24 in Reigate store as I want it to return a bracelet my partner bought for me for Christmas as a present . Your colleague Sam approached the situation with such an unresfectful way, I've asked for the money back of the bracelet as the bracelet was small but also not for me, I didn't want any other products in exchange neither online or in store...he said he cannot to that due to different policies you have online and in-store... By the time I was keep trying to ask for further details in regards who should I escalate this further, he said will call the security on me, trying to intimidate me and causing me lots of stress and anxiety onto the point I start having a panik attach ( you can see onto your video cams from your store). I spend almost 2 hrs of crying and stressing myself so much and have the terrible panic attach only for another customer who came in store to try and calm me down... I will appreciate a reply back and where can I escalate this matter further ( I'm expecting Alan Higgs to get in contact with me on 07828859895). I will also contact the customer service commissioning team for Bad Business Practices in UK to explain the situation and how I been treated awfully by your colleague Sam and explain of how much this situation impacted me and cause me a lot of stress and ending up with the pannik attack while your colleague from the store didn't even be bother to help me at the time. AWFUL SERVICE STAY AWAY SCAM PEOPLES WHO JUST WANT YOUR MONEY STORE POLICY, ONLY EXCHANGES SO YOU WILL END UP WITH UNWANTED ITMES IN CASE YOU RECEIVE A PRESENT AS THEY DON'T GIVE MONEY BACK.... SAM IS MOST UNRELEASED AND UNHELPFUL WITH CUSTOMERS.

My partner and I always use T H Baker. It is our local jewellers - there are tons of jewellers in…read morereigate and I would never use any of them apart from this one as the service is second to none. You are always great by a friendly smile and they are extremely knowledgeable. My last visit was to get a new battery in my watch. I was advised that it would probably take 2 weeks as it had to be pressure tested in another branch. I was delighted to get a call after eight days to say it was back and ready to collect. Great service as always. Thank You.

Beautiful little hidden gem in the heart of Worthing! I love this shop as it really has something…read morefor everyone, I bought a lovely sterling silver bracelet for a gift and the staff were so helpful (and patient!)and i wish i could have bought everything the showed me! love it. :)

Avoid buying anything here. It's cheap but if there is any problem you will not be believed. That…read moreis my experience. I was given a bracelet and the barrel clasp keep coming undone. I took it back 17 days after purchase, with the receipt, asking for an exchange. I even suggested a different clasp which I was prepared to pay for. The shop assistant was sceptical from the outset. She said she had showed their repair man who said there was nothing wrong with it and he could not replace the clasp. End of story. I read a review on another site where a couple had the same problem. Beware buying here.

Outstanding window display! The window faces North so does not get any natural sunlight but the…read moreinternal lighting makes the gems sparkle. Christmas shopping with my wife and we found the guy very helpful and understanding with regard to less cash being about! Extremely well stocked well situated in the middle of the shopping area. Parkingnever a problem in Horsham!!!

I came here when visiting England for 2 weeks to see my family. This Jewelry Store is SO nice,…read moretheir displays in the window drew me in. I wanted to buy some earings for my 6 year old niece,a and they helped me find a perfect pair. Very very nice people, and great customer service. The prices were very reasonable (which helped since the conversion rate of the $ is terrible.) I highly recommend popping in to take a look, they have some beautiful Jewelry.

In the past twelve months I have had two watches serviced by James Ross Jewellers. A Rolex GMT…read moreMaster II & most recently an 1960's Omega Seamaster De Ville. Their service is second to none. The watches when returned looked like new & keep perfect time.

Was in the area shopping with my wife when my ID bracelet broke. Took it into this shop who asked…read moreme to come back later. We went on to Shoreham and came back in about three hours AND job done. Very inexpensive. Excellent stock and owners are a family business. Registered with Goldsmiths Guild, whatever that is. Very pleased with their service.Top Marks

Looking for a new ring, bracelet or watch?…read more Storm is a tiny jewellery shop tucked away in the North Laines. Mainly specialising in silverware, it sells stylish and classic designs by different designers. Prices start at around £15 for rings and £40 for necklaces and watches. They also sell a small but eye-catching collection of ear-rings and bags. Worth popping into if you have a few minutes spare...

I was quite sad to notice that my watch had broken yesterday morning. (Actually, I was panicked at…read morefirst because the time was wrong and I suddenly feared I had reaaaally slept in.) However, when walking through the North Laines, I discovered Storm and was quite impressed with their styles and selection of watches. Two sales clerks were working in the small shop, and were quite helpful. One was assisting a woman choose a gift, and the other immediately greeted me with friendly questions and the offer to try things on. Most watches were around the £60 - £80 price range, although there were a few higher end, and a few for the budget conscious. I wasn't quite ready to buy, but I'm still picturing one quite clearly in my mind. It would be nice to have a silver, elegant watch instead of the digital plastic one that's about to hit my rubbish bin.

Ernest Jones is the best jewellers in Wolsey Place…read more It specialises in high-end (yet distinctly retail) jewellery, watches and ornaments. The quality of the goods here seems to be better than H Samuel and better value than Goldsmiths. There is an excellent range of engagement and wedding rings and they are competatively priced. They stock good quality watches from the likes of Rotary and Tag. You'll not find much in the budget range but the value is good. The staff are very helpful and manage to create a good atmopshere and one that is conducive to spending money on quality jewellery. They allow you to take your time and will show you everything that you need. From time to time events are held and you can book an appointment with a specialist to value or redesign jewellery. The advice given is good and there's no pushy sales talk. If you want ideas then they can be found. I thoroughly recommend this outlet.

Small jewellers shop located in Wolsey Walk. Sells all the…read moreusual - rings, watches, necklaces,bracelets, earrings etc.for all occasions from weddings through to Christmas. Items come gift boxed/wrapped Gift receipts are available Repairs, battery changes, removal of links from watches are also carried out. All staff are friendly and efficient

Wishing Well Jewellers is a traditional little jeweller tucked down a side road off London Road…read more Its selection is fairly average, comprising, well, exactly what you'd expect from a family jeweller with the odd bit of bling thrown in as an effort to bring it up to date. The reason I like this place is the expert behind the counter, who mends things skilfully (sometimes while you wait), and peruses things through a jeweller's glass as you browse, giving the whole place an air of Dickensian authenticity. He won't blink were you to take him an intricate old pocket watch, for example - he can put his hands instantly on the correct tools, and clearly has the knowhow to deal with pretty much anything you might need fixing. I took in a bracelet for a friend once in which the filigree clasp was the focus of the design, and had fallen off at a gig and been trampled on by a succession of excitable sixteen year olds before being rescued. He merely whipped out a succession of miniscule needle nosed pliers and almost by magic, restored it to perfect working order. He didn't even charge. He felt it was too easy. Altogether then, it's probably not worth the visit for the stock alone, but it would be an excellent choice for restoration and repairs.

The RUDEST owner. He actually threw his toys out of the pram when questioned about a price for…read morerepair and he shoved back my chain and said he NOW doesn't want to fix it! It was laughable his reaction at what was a reasonable question. Obviously go there if your want an ego driven irritable moody A**hole to deal with. He didn't even know what metal the chain was made out of? And when questioned about another repair he had no idea what he was talking about. Go here to buy tacky secondhand/stolen rings. That fact that he has to buzz you in should have been warning enough that this wasn't in anyway a friendly welcoming premises. Stay AWAY!!!

Very good service -n this case gratis! I had an obsolete but handsome and very serviceable Peter…read moreStorm wristwatch which I could no longer wear - it had a metal strap with links but one had suddenly disintegrated. I took the watch into the Churchill Square branch for advice, fearing the worst. Chris, one of the experts, mended the strap for me there and then at no cost and thus restored it instantly to former glory. Much appreciated.

MY grandaughter had her ears pierced at Churchill square branch. It was an excellent service with…read moreear stud advice .It was perfectly hygienic and professional.