Went in for a ring appraisal and was met with very disrespectful customer service from a female sales associate at the Upper James H. William Jewelry store. When asked on how she could help me, l showed her the ring that I wanted to verify it's value. I mentioned that it was stamped 18K. I was explaining the origin of the ring while showing her the box when she abruptly told me to "stop shaking the box!" I was going to show her the ring after I explain my story. She inspected the ring without acknowledging me and concluded that it was not worth anything. This sales associate was not only rude but showed disconnect to the customer, me! She would be wise to take some workshops to learn compassion and self regulation with customers that enter the jewellery store. I was not impressed and will not recommend my family and friends to shop here. I will seek other fine jewelry stores where sales associate put the customer first with kindness and respect. Something she didn't demonstrate. read more