I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

I can not tell you how great this company is. The two wonderful men that came out and unstopped my…read moredrain were so nice and beyond professional. I am so relieved that my drain is open and functional! Thank you Zoom Drains KnoxvLille, TN!

Arrived early! Was professional, courteous and friendly. Explained the problem…read more Drain is now open! Worth the expense. Bradley was awesome!

Had them install a spigot in 2024, and it wasn't done right the first time. They fixed it, but it…read moreshould've been done correctly to begin with. In 2025, the same spigot leaked. The tech found it was just a washer out of place, fixed it in seconds, and confirmed nothing was broken--yet I was charged $190. Overpriced and untrustworthy. I'll never use them again, and I'd recommend others stay away.

This company is way over priced, I had a backed up floor drain and they said it be over $200 just…read moreto start most other places in town are around 100-150. It seems like this company is just in it for the money and to milk their customer for as much as possible. I have tried to email this company about their prices and NEVER got in connect with anyone. I finally called a different company and found out that this company is being ran by Felons and Thefts. Everyone I have talked to has stated they have had to call someone else to come in and actually FIX the issue after this company came in. So not only is this companies prices ridiculous, they don't fix anything and make up fake Gmail accounts to boost there google rating.

Due to my mother-in-laws declining health we decided we needed to move her from her isolated house…read moreand in with family. This happened very quickly so I called several plumbing companies about winterizing my mother-in-laws house with either the same response as we don't do that service or we can't get to it for over a month. Fortunately for my last attempt I called Phil Humphries who was just as busy but said he would make it a point to get it done within the week. I text Phil the address and had him contact the neighbor who gave him access to the house. Phil got there 3 days later, winterized the house quickly and efficiently and charged us just a minimal fee. Phil is reliable & dependable and I would recommend him for any plumbing needs in the future.

From the owner: Specializing in: - Plumbers…read more- Plumbing Contractors-Commercial & Industrial

This is an amazing company and will get my business in the future. Josh was the only one to call me…read moreback after I called at least 12 places for an emergency in our home. He was kind and knowledgeable and made sure he for us into his day even though he was booked.

From the owner: Burch's Drain Cleaning Services is here for your plumbing needs in the Charlotte area. In addition…read moreto our professional drain cleaning services, we also provide emergency plumbing, fixture installation and repair, and more. Contact us today to see how the experts at Burch's Drain Cleaning Services can help with your drainage and plumbing needs!

Friday late afternoon Josh came out and was simply terrific n getting our kitchen working again…read more Excellent advice; quick; looks great. For the folllow-up, after the countertop guys do their thing, we will absolutely ask for him by name. great price, too.

We got a couple of quotes to do some work, and then the tech came out to do the work. We discussed…read morethe changes to the scope, which was a large reduction in the scope of work. However, they want to charge the full price even though the larger scope was not completed. We we brought the discrepancy to their attention, the response was a threat of putting a lien. $900 for 3 hours of work is not a fair price. I am hoping Gina will understand that the entire scope was not done and come around to a more reasonable price. We will not ever use Mr. Rooter again. Unfortunately Gina has been very difficult to work with. The work was fine, and the tech was fine.

Called to get a quote to pump out our septic system since the company we were using for the past 8…read moreyears is no longer doing it. With the fuel surcharge they wanted $409. HOLY CRAP!! (Pun intended!) That's $209 more than we paid the last time we had it done. Found a company in Charlotte, Septic Blue to do it that saved us $135 Vs. the quote here. Pays to shop around!

I would not recommend this company for septic tank pumping, made an appointment with them, gave…read morecredit card information this was on thursday, Monday, day of appointment. no show, no call, and could not get through to this so called 24/7 service. I would have at the very least expected a call. will not recommend this company to anyone.