We had a fresh‑water supply line start leaking again late tonight, and it was a stressful situation. We called Option One Plumbing, and they sent Logan out right away. He was absolutely wonderful -- fast, friendly, and incredibly knowledgeable. Logan immediately found the problem and explained exactly why it happened. He told us the supply hose that failed was an old style from the 1980s that is now outlawed because it's known for bursting. He replaced it with a safe, modern line and showed us what to watch for to prevent future issues. His calm, clear explanations were such a relief in the middle of a late‑night emergency. I honestly don't think I could have slept tonight with that water leaking, and Logan truly saved the day. Excellent service, fair, and professional. We are so grateful and highly recommend Option One Plumbing -- especially Logan! Vincent and Danny from Option One Plumbing were outstanding. They arrived quickly, assessed the situation with confidence, and worked together seamlessly to resolve a stressful plumbing issue in my home. They explained everything clearly, treated my home with respect, and carried themselves with professionalism and kindness from start to finish. Their calm, steady manner made a difficult situation so much easier. I am truly grateful for their excellent service and highly recommend them. read more

This company replaced a faucet for my outdoor sprinkler system, and charged me $1400. It was late January so I didn't open the faucet until several months later. I found the new faucet was leaking when I first opened it. So I reached out to them to ask them to fix it. However they refused to do anything and insisted that the leaking was because of the frozen weather. Don't use this company's services, in case you meet the same situation as mine. read more

Very prompt response to my inquiry. The estimate was very fair and complete mike answered all my questions They gave me a quick timeframe for the job to be completed I changed out a gas water heater to an electric one The job was done perfectly and had a great experience with this company Very professional and communication was great read more

Quick response and availability. Great communication, on time. They did my irrigation backflow inspection.

I have now requested services from this company twice and no one showed. First time (yesterday) they accepted responsibility saying the appointment did not make it to their system. I made today's appointment over the phone. No one showed up and no one called. I do not understand how they have a 4.5 star rating if this is how they conduct business. If I handled my job this way I would be fired. read more

I had a leaky toilet. I put in a request to my home warranty company, who connected me to another plumbing service that I won't name. I tried contacting them 3 times and only got voice mail. Late yesterday evening I finally got a text stating they had no availability before next Tuesday. A few minutes later, I was on my porch and saw a truck for Option One in my neighborhood, so I gave them a call. They got someone out to see me today..Daniel. Daniel was prompt, thorough, and even came back in once he left because I had a question. He was very patient with me and explained all he was doing. Will defintely utilize them in the future. Thanks Daniel! read more

Third time and it just keeps getting better as these guys are the definition of excellence of execution as Daniel Payne showed up ten minutes early, identified the issue with my water heater, explained it in an easy to understand fashion without making me feel like an idiot haha, didn't try to upsell me on a new heater, and last but not least, fixed the issue no problem. I will continue to recommend these guys to everyone I know as they are honest, fair, personable and trustworthy. Fantastic work option one! read more

Option One is Great - They knew exactly what I needed and gave me great options. I would definitely use them again!

What appeared to be an easy job after watching a YouTube video then turned into a weekend nightmare. We had to call Option One over the weekend due to a stuck cartridge in our shower handle. We couldn't run the water back into the house as we weren't sure if any parts had fallen behind the wall. Scott came out in about a 2 hour window after we called and rescued us and put our mind at ease. It was absolutely worth the extra weekend fee to have peace of mind from this company. This is the second time we've used them and we will call them back for any further plumbing needs. read more

I contacted this company because I was having water leaks from my upstairs. When they came out they indicated to investigate the problem was going to start at $249 which would be applied to the cost of my bill if chosen to perform the work. After 4 hours of investigation the tech claimed that my water leak was from old caulking around my tub. He re-caulked my tub and charged me an additional $249. He explained to me that he would remove my ceiling fan because it was damaged with water, patch the hole and replace my ceiling fan. He was also going to refer me to another company to file the repairs on my home insurance. Come to find out recalling wasn't the problem at all because the tub started leaking again. I was left with a leaking tub and a huge hole in my ceiling from this company. read more

My current property had some issues with plumbing and I had multiple plumbers come in and check the issue. I also had city of Concord come in and check the issue as suggested by the previous plumbing services. Then i had some other plumbers come in for the same issue but they fixed something else, charged me around 1k and the issue still existed. Having less to none knowledge in plumbing, i didn't wanted to take chances with plumbing companies who just come in and work on other stuff that they think might be the issue and at the end of the day, you just waste some dollars on fixing things that didn't needed to be fixed. Then I took a chance with Option One Plumbing and i am so pleased with their service that they deserved a spot for their business card on my fridge. I wanted to give a shout out to Daniel who was here and he did an exceptional work. He started with some fixes and the issue still existed but he did not leave till he completed the job. His experience and his dedication for his work solved the issue we had and now every time i turn on the water i think of Option One Plumbing for making our life easier. The prices for their services were fair but what moved me more was the service they provide. I definitely recommend them for any plumbing needs and they will be my only go to plumbers from now on. read more

Great service really really fast and professional! My water tank went and I needed it replaced immediately.

Michael Adams was great. He was on time and provided an estimate and got to work right away. He said he priced my job as having to take 4-5 hours. He started at 930am and worked until 230. It wasn't easy finding the leaky city of charlotte water pipe. He dug a pretty good sized trench by hand that was filled with water. He drained it and Replaced the pipe. He troubleshoot several potential other issues. He kept to the original quote of $640. It wasn't an easy job. I'm fortunate that I got to work with Michael Adams. read more

Option One Plumbing - This is after he fixed the leak. He did a great job putting everything back together - Plumbing Near Me - Clover, South Carolina

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My second bathroom vanity sink was clogging. Quoted in yelp for several plumbing company. Option One @ york was among the first few companies called me back and the only one offered free of estimation. their plumber Ted was at my place in 3 hours. Ted was super nice, all equipped, with mask with shoes covers. He identified the issue was at the attic then fixed the issue in a timely manner. He is great! read more

On Initial exposure, the company responded to my Quote request within 5mins. They schedule the assessment within 24 hrs and provided the estimate for repair on the spot. The technician was friendly, knowledgeable and communicated every step of the process. He was fair and provided us with a thorough inspection of everything plumbing in the home. I was very impressed with the company on initial contact. read more

I called at 8pm they would have came out rite away for a fee but I said it could wait they showed up at the time we agreed on . Lundon was my tech very knowledgable we discussed all my options was a tad pricey but you get what you pay for and it was worth it I got a new well pump new bladder tank and hot water heater took bout 5 1/2 hrs . Great job Lundon read more

This company is not recommended for overpriced solution, there is no real technicians but bunch of sales, they took advantage of their licensing or liabilities or regulations and dictate the way they want to go like a boss instead of following customer's plan. They will not give you the breakdown estimate but a lump sum $$$ from black boxes. They won't do a inspection as they promised until customer complained about it, again, no pictures after inspection to prove the leaking and just go back to whatever he wanted to sell. read more

We just moved in and needed a sink added to our utility room. Trever showed up the same afternoon I posted the Yelp project request to give me an estimate and came back 2 days later to do the work. Trever was very efficient, cleaned up after himself, and made several great suggestions of future improvements we could make. We will definitely use Option One for our future plumbing needs! read more

Angelo arrived promptly this morning to take care of my plumbing clog problem. He was very professional and friendly and went to work right away to solve the problem. Within a matter of minutes he had my plumbing clog taken care of and I was back in working order. I highly recommend option one plumbing and particularly Angelo to handle any of your plumbing problems read more

Ted came out minutes after I put in a request. They were very responsive, respectful and friendly. My little toddler who is usually shy even enjoyed his company. I'd definitely recommend them. read more

Option One Plumbing - Fixed bad sink leak - Plumbing Near Me - Clover, South Carolina

I submitted a request for a quote to fix my sink and within 10 min I got a call with an appointment within 24hrs of my request! Michael from Option One Plumbing was prompt and attentive to all my concerns. He explained every step he took to do the job correct and even explained what the issue was when assessing the situation. He even went above and beyond to do a full water pressure and water heater inspection after the job was done! I will always use Option One Plumbing for all my household needs read more

Highly recommend! I called Option One at 8:30AM on a Sunday for water leak, Michael was onsite by 10 AM. Professional, friendly, honest.

Due to the fact that in their contract it states that they can sue me if I post anything negative, I sent them a detailed e-mail. Thankful that I was smart enough to get a contract even though none was offered and I kept a detailed log due to the fact that this was a $12,500 total replacement of all plumbing, including new hot water heater and indoor fixtures. Don't do business without a contract. read more

Everything was great! Very friendly and knowledgeable. I'm all set! I would recommend Option One Pluming!

Lundun does a great job and represents Option One well. He is thorough, efficient, and reliable. I also used this same technician for plumbing in my mom's house. Excellent service. read more

Had a leak and they came out and stated they fixed it. After we got our next water bill and it was absurd, we rechecked and noticed there was still a small leak. We called to have them fix what was not fixed the first time and we were charged again because there was no warranty. No warranty I understand but It was not fixed completely the first time they came out. When he first looked at the leak the second time he literally said he was embarrassed , I guess because he only needed to replace about 2 more inches of the pipe the first time and there would not have been an issue. Then said "well I guess I have to fix it" so I thought he would fix his mistake without charge. Well he did charge us and didn't tell us we were being charged until the work was completed. Paid over 350 the first time and over 250 the second time to fix his own mistake. I would look for someone who stands by their work. read more

Ted came out and did a great job. I had this priced from a few companies and this was by far what I considered the best value. Ted gave me a very fair price, he was very courteous, fast and his positive attitude was refreshing. Option One Plumbing just gained another repeat customer because I will be contacting them if anything else goes wrong with my plumbing. Thanks Ted. read more

All we needed was a new shower valve cartridge at our rental property. Their guy refused to do that, stating they won't replace parts, only full replacement of all hardware (spout,handle,shower head). Wouldn't even consider our request. Only pushed for full house replacement of all shut off valves, faucets, water lines under sinks..... you know, stuff not broken. Not interested in small jobs, just wanting the big buck projects. Told him to hit the road! read more

Providence Plumbing was wonderful to work with. We have had a lemon of an AO Smith Hybrid water heater that has been nothing but a headache for years. They came in and replaced our entire system, new tankless water heater, circulation pump, sediment filter and water softener. We now have a Navien system and so far so good. They have put a 10 year guarantee on their work and product, with a reasonable maintenance plan in place, we hope to not have to worry about hot water for a long, long time. Thank you Providence Plumbing and our technician Trever. read more

I loved how fast they showed up to my house. Figured the issue out quickly. I will use no one else no that they helped me in a big way. Thanks read more

Christopher was on time. He was courteous, polite, and professional. We were able to trouble-shoot my strange utility room leak. Thankfully it ended up being a minor problem. I thought Christopher did a great job of figuring out where my leak came from. The fee for determining the leak and addressing it was reasonable. I definitely recommend Christopher at Option One. read more

Ted took his time to make sure everything was done correctly, communicated well, and was thorough. We will definitely use Option One in the future. read more

Ted did a great job on the installation of a new gas water heater, after spending a lot of time making sure we could get through the weekend using the old one. This was much appreciated! Response time was prompt, and the work was very professional. read more

Worker worked all day till 10;30pm. They did outstanding! Only wish the pipes didn't stick up above ground in my front yard. Thanks for clearing up my problem. read more

Charged an incredibly high price to repair a simple leak. Yes, response time was quick and repair was done quickly, but I won't be calling them out again. Moreover, they attempted an upsell of re-plumbing the entire house. Really? read more

Great work. On time and worked through till the end. They presented three different estimates for how to solve the problem and I feel like the pricing was fair. Very important point for me, they ~did not~ charge me an up front fee to roll a truck and look at my problem. read more

Amazing work! Providence Plumbing came out in a reasonable time and the job was quick and the cost was painless. Very professional. Very personable too. read more

I was afraid of getting my water heater installed by anyone. I had been searching since 2018 and this year I narrowed my search down. At first I had a long list of companies and I just begin calling, asking for quotes, reading a plethora of reviews, looking at the website, pictures and really doing a detailed search of the company that works best for me. Then my list became shorter and I still couldn't narrow it to one company. I had each company come out to my home and give me quote. I scored each person on arrival time, customer service, professionalism, integrity and experience and how knowledgeable they were. Finally, I took deep breaths and just went off of faith and how well each person treated me when they gave me a quote. I still had two other companies that were awesome but Providence Plumbing was the only company that took the time to see what the other issue was. I had water leaking in my driveway which made my driveway muddy and wet. Every other company told me it was the water heater which I believed it because the water heater was old. But, no John and Trevor took it a step further and said, "It's another issue." They looked under my home and found my shower drain pipe disconnected from the shower which was causing my water to leak in my driveway. They were honest by showing me pictures and bringing me outside to look at it for myself. I said to myself "Another issue = more money and feel on the ground instantly." (Just kidding) Even though my first intentions were to just get the water heater fixed I instantly understood that the other issue needed to be fixed as well. I am happy that they found it because I never knew and I would have never known. No other company went a step further it was just quoting me for the water heater which was basic. The time and commitment they took explaining everything with me for hours; I felt comfortable and knowledgeable as well. The interaction they had with my family and just speaking to me about what is best the option for my family really helped me to decide what to do. I was so afraid to put my trust and hard earned money into trusting a company with this project in the beginning that is the reason I stopped searching. But, John and Trevor really calmed my nerves and didn't try to pressure me into making a decision. They didn't pressure me just to get a sale and I didn't feel scammed at all nor worried. After all my research I just made a decision from my heart and went with it because if I hadn't make the decision to get these things fixed I would still be searching when the answer was in front of me the whole time "Providence Plumbing of the Carolinas." I want to also thank the owner, and the all of the respectful ladies (Ann and Ashley) that answered my questions when I called and really took customer service and professionalism to another level. A lot of people own businesses and work for companies but do not know how to treat people and just want to scam. I am big on quality and customer service. I am glad that Providence Plumbing of the Carolinas is a reputable company I can now refer my family and friends. read more