Stayed here in 2024 and 2026 for an international cancer research convention. I enjoyed my stay both times! Everyone is nice and helpful. Rooms are comfortable albeit warm in summer despite AC but I understand this is Europe. Pillows are way too soft but the mattress is great. I always sleep well. I love the breakfast. Location is super convenient for convention center. It's also close to the Riem Arcaden- great mall! The ubahn is right at the mall which takes you everywhere. read more

I had been searching for hotels near the Messe ICM (Congress Centre) for quite some time, and I must say that as I haven't been there before, it was quite confusing and difficult to book a hotel in Munich. My colleagues who had been there before suggested hotels closer to the city centre, which is quite a distance from the airport and from the Congress Centre. I opted to look for a hotel close to the Congress Centre, although even in my search for nearby hotels, I was quite surprised at the cost. Initially when I reviewed this hotel, each room was $600+/night which I felt to be quite ridiculous in price. I had compared the price to nearby hotels, and those sanctioned by our conference, whad had already been sold out. I decided to wait until the last minute, after searching multiple hotel sites, AirBnB etc, and finally got this hotel at a deal. Now here's my review of the hotel itself: To begin with, it is located at least 40 mins away from the airport, directly across from the Congress Centre. I had contacted the hotel in advance to ensure an early check in and other requests based on preferences, and received a message back stating that they would try to accommodate my requests. There is no hotel shuttle, and apparently Uber is not allowed on the Congress property. My colleague and I waited 40 mins for a shuttle from the airport to the ICM and were told thereafter that we were wasting our time and that the shuttle never comes! We decided to take a cab and were gouged at a price of 80 Euro one way. I finally made it my way to the hotel, and was greeted by the staff who were quite pleasant overall. However, despite my requests for a non-smoking and accessible room (as I had visitors who required this), I was led to a different room where my badge could not access, so I had the staff let me in. I called reception, where they confirmed they had given me the wrong room and to come back to reception. Thereafter, they changed my room again, although, this time to a room which was clearly a smoking room, and non-accessible, which was unfortunate for my colleague who was visiting me and required such accomodations. Unfortunately, there isn't much to do in the area at all. I located a nearby walking//biking trail and park approximately 4km away, and a small beach, which was quite nice. There is a mall (Riem Arcaden) approximately a 10 min walk away, with many stores, including a grocery store/supermarket, pharmacy and restaurants, including standard North American fast food. In order to get to the city centre, there is a train directly across the ICM which takes approximately 25 minutes each way. A cab/Uber was approximately $25 Euros each way. The room itself was pretty standard with two twin beds made into a double. I was a bit confused though, as there were only decorative shams and a decorative throw, rather than pillows and/or sheets. There was satellite tv in the room, as well as a coffee maker and complimentary water. The bathroom had a separate toilet and rainfall shower with separate shower head. There were standard toiletries provided. There was no iron or ice bucket in the room, thus I had to ask for these things. There are fitness facilities (see photos) which are quite nice, with 1 treadmill, a cross trainer, and stationary bike, with a weight system and free weights. There is a nice outdoor terrace with a sauna. The gym is only open from 6:30am-10pm however. There was no pool in the hotel. Interestingly, the fitness facility is actually located in the adjacent hotel, H2, which is the 'sister' hotel. My room was on the 4th floor of H4, thus I had to take the elevator down one floor, cross over to the other hotel, and go up a floor again. I did not try the hotel bar, but did order dessert from the attached restaurant/bar which was standard. The hotel staff were pleasant, although not all spoke English. Overall, my experience was quite good. It is conveniently located if you are attending the Congress; however, if you are looking to go exploring Munich, this is not ideal. I would recommend staying closer to the central station. Thanks for a great stay! read more

Really poor service, uncaring staff, uncomfortable beds, uncomfortable pillows (with no other options at the front desk), very warm rooms (even with AC turned all the way down), inflexible room service (was very sick during my stay, only wanted a small meal, tried to order a few side dishes and a large water, was told side dishes and beverages can only be ordered with a large meal, explained I was ill, manager didn't care, had to walk to nearest shop at night while very sick), strangely arranged bathrooms. In all a horrible customer service experience, even by German standards. read more

I recently spent two consecutive weekends at this hotel, and was shocked at the way my situation was handled. After leaving the room early to catch a train to Prague, I realized that I had left a few items hanging in the closet and called immediately to notify the front desk before the official check-out time arrived. The front desk assured me that they would send someone up to get the items and would hold them until I returned the next weekend, 5 days later. To confirm that they had found the items, I called again the next day. After explaining the situation, they requested that I send an email to the front desk with item details to confirm once again. I sent an email, as well as called a third time to confirm. After I checked back in at the Ramada, they claimed that they had no transcript of our communications, and that the cleaning service found no items in the room. I confronted them immediately, as the items were quite expensive, and it was clear that foul-play was involved since I contacted them prior to anyone entering the room. I suspect they knew they were in the wrong, as they offered me a 20% discount on the room, though for only a portion of my stay, which wasn't even a fraction of a cost of the items. As an avid traveler, I've spent many nights in Ramadas around the world, and have never had a similar experience. Once I got back to the US, I reached out to Ramada to file a formal complaint. Because the hotel is independently owned, I was informed that my only option was to deal with the hotel directly. After the hotel contacted me stating that the 20% off the partial stay should have been sufficient, I explained the situation once again. No one had been in the room when I called. I called to confirm (and emailed) multiple times. Then on top of it all, the very slight compensation they were able to provide was in Euros - hours before I left for the airport. Understandably I am still very upset. The way the situation was handled was completely unprofessional. As a final note, everything else about this hotel was great. Location, room cleanliness, etc... its too bad this had to ruin it all. read more