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    Hageman Charles L MD- Hilltop OB Gyn

    1.0 (1 review)
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    8 years ago

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    Ask the Community - Hageman Charles L MD- Hilltop OB Gyn

    Kelly Cole, MD - This is Dr. Kelly Cole.

    Kelly Cole, MD

    5.0(1 review)
    14.9 mi

    Dr. Cole has two offices but I've only seen her at this location. It is sort of off the beaten…read morepath, but there's a lot of construction and they seem to be working on making the hospital in the same little medical island bigger. But, on to the doctor. Dr. Cole she is pretty fantastic. She's the sort of doctor you wouldn't mind having coffee with if that didn't sound weird and was probably unethical. I've been seeing her for quite a few years she always goes out of her way to answer all my questions. And sometimes I have weird ones. But she never makes me feel weird. She's helped me in ways other doctors haven't been able to. And she has a great sense of humor. Whether a gynecologist is delivering bad news or a baby, I think that's a pretty important thing to have. I honestly can't recommend her highly enough. Yes, you might have to wait in your exam room for a little longer than you'd like. But you can take up time asking questions, too. She isn't going to hustle you like some doctors do. Tip: if you're ten minutes late to an appointment, you need to reschedule. Other people matter, too. So be on time!

    From the owner: Gynecology services offered: Annual screening exams, Birth Control - surgical and non-surgical,…read moreIUD's, and Nexplanon. Medical treatment for gynecologic problems, such as endometriosis, pelvic pain, abnormal and postmenopausal bleeding. Surgical treatment options, such as hysterectomies, laparoscopies, endometrial ablations, and other minimally invasive surgeries that will have you returning to work in no time.

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    Kelly Cole, MD
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    Hilltop Obstetrics and Gynecology - Hilltop Obstetrics and Gynecology

    Hilltop Obstetrics and Gynecology

    2.0(4 reviews)
    0.0 mi

    I have had multiple disappointing experiences with this office and would not recommend it. On…read moreseveral occasions, I was told that my lab results would be available within 24 hours, but I ended up waiting much longer with little to no communication about the delay. When you're dealing with health concerns, timely results and clear communication are extremely important. In addition, I found the staff to be unhelpful when I called for updates. Instead of receiving answers or assistance, I often felt dismissed and was met with an attitude that made an already stressful situation even more frustrating. Between the repeated delays, lack of communication, and poor customer service, my experiences here have been consistently negative. Patients deserve to be treated with respect and kept informed about their care, and unfortunately that was not my experience with this office.

    We used Hilltop for our first child birth, unfortunately we wish we had of gone with another…read morecompany. We lost confidence in Hilltop's care and we had to refuse their excessive services they were trying to push on to us. They admitted my wife into hospital when there was no need, resulting in an additional $2500 to the cost of the birth. Based on our experience with this company I highly recommend you do not use them and find another OBGYN like we have! Major issue: We started out going to their West Chester office, as it was close to home. However, after just two visits they didn't have the resources at that location, so we had to use their Middletown location, which was a further 45mins round trip. For the first 7 months everything was fine and the Dr gave us an A+ health rating for wife and baby. However, after returning from holiday in Florida we went in for an ultrasound, Dr Reina advised my wife's AFI was below normal and she needed immediate treatment or the baby may not survive. We explained we just returned from Florida and my wife had been doing much more walking than usual in the hot Florida weather, so this may be why she's lower than normal & she may just need time to hydrate. Dr Reina advised that change in exercise & environmental conditions would not cause the lower AFI. My wife was admitted into hospital overnight as a result of Dr Reina's assessment. After the overnight treatment my wife's AFI changed by .1. Dr Reina advised we needed to come back twice a week for a stress test, and if everything was normal, then only once a week thereafter. However, after the first two stress tests everything was fine. However, Dr Reina still insisted we come back twice a week for stress tests (that's 2hrs of driving and 2hrs waiting per week). After another week of coming back twice and the stress tests results were normal, we started to suspect the treatment was more a cash grab than for our benefit. We started refusing anymore treatment and sought a second opinion. Another OBGYN reviewed our medical records from Hilltop and concluded my wife did not have a low AFI and was in the normal range and did not require hospital treatment. Begrudgingly, we used Hilltop for the delivery, as we didn't want to switch at the last minute to another OBGYN. Dr Andrew was good in the delivery. However, the nurses were extremely rude and unprofessional and were berating my wife. After we left the hospital we did not return to Hilltop and we never will! After the birth and armed with the second opinion results we contacted the manager of Hilltop - Michelle, she was not interested in any concerns we had raised and would not return calls or provide any discount. Other issues: The front desk staff were constantly rude and uninformative, they would make unnecessary comments if you're 5mins late. However, we had to frequently wait up to 45mins to 1hr over the scheduled time. Bills were coming in for lab work for $$$$ and Hilltop would say don't worry about it. They failed to provide estimate for services they performed. Zero transparency on billings or costs for additional services. No consideration of insurance calendar and how to provide care while reducing the cost to the customer. They admitted my wife into hospital 3 days before the end of the year, there was no consideration to wait 3 days to admit her into the next year where there would have been no additional cost. They have zero concern for customer's satisfaction.

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    Hilltop Obstetrics and Gynecology - Hilltop Obstetrics and Gynecology

    Hilltop Obstetrics and Gynecology

    Hilltop Obstetrics and Gynecology - Hilltop Obstetrics and Gynecology

    Hilltop Obstetrics and Gynecology

    Hilltop Obstetrics and Gynecology - Hilltop Obstetrics and Gynecology

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    Hilltop Obstetrics and Gynecology

    Hageman Charles L MD- Hilltop OB Gyn - obgyn - Updated August 2026

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